Thornbrook Hotels, Columbia

"A cleaning staff went into my drawers and arranged my personal things. Was charged for a refill of coffee at breakfast. Rooms are dark if you want to work but good for sleep. Rooftop is lovely. Location is great. "

"Excellent breakfast and especially want to give special thanks to Best Western Columbia breakfast supervisor Cortez. He was cheerful, courteous, and a great representative for the Best Western company and name. "

"The breakfast was average "

"The first room we checked into was in poor condition - the bed was broken and the bathroom door was impossible to open. I scratched my leg on a piece of metal sticking out of the box as well. Staff checked us into a different room, and this one was at least functional. Sheets and towels did not seem especially clean. There was hair on the sheets and in a washcloth as well. The bathroom door wouldn’t close/lock. In the morning our room key wouldn’t unlock the pool area (during operating hours). The pool and hot tub were functioning but seemed dirty. The tile in the pool hasn’t likely been scrubbed in years. People who were definitely not guests were loitering inside the lobby and had access to the bathroom, which made the hotel itself feel less safe. Staff was helpful, but the place itself seemed understaffed overall. The location of the hotel was great, but the price we paid seemed much too high for what we got. There are likely other options nearby that would feel safer and offer better amenities. I don’t think I’d stay here again."

"Overall it was adequate. The rooms were small and somewhat dirty, especially under the bed. Nothing was done with care, i.e towel just kind of laid on racks, beds just thrown together. Not done with presentation in mind. Hot water and water pressure was fantastic. May not sound like much, but I took notice. Definitely is aging and needs updated. Pool was great! Hot tub was good and hot but jets were not very strong and the paint was chipping off. Breakfast was mid, but free so I'll take it. Could hear a lot of noise from other rooms, especially above rooms. Staff were all friendly and helpful. I would have expected better for $104 per night. Probably will not return."

"Room was unclean"

"Great price. Good proximity to campus. Clean and comfortable rooms."

"Would stay there again..great staff etc"

"It was great! Thank you!"