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"Clean room"

"Our stay was unfortunately one of the most challenging experiences we have encountered. We had numerous issues concerning cleanliness, staff conduct, and safety. If your budget allows, I would respectfully suggest considering alternative accommodations."

"This should not be referred to as a resort. IT IS NOT A RESORT. No Valet. No Doorman. No bell service. No Gift shop. No concierge. Broken elevator. Booked specifically to have a restaurant. Had 45-50 minutes for breakfast last Sunday, sat there for a half hour and no one looked at me. I had to ask the table next to me how does one get table service? I even called the front desk and asked them to send a waiter to my table and NOTHING. It was busy because of BNP Paribas - but they have that event every year SO STAFF FOR IT! That’s why the prices go up exponentially is because everyone comes in to town for this tennis tournament. I Ended up having to quickly check out and find somewhere to have breakfast so I could leave for the tournament. Very disappointing. I left feeling ripped off."

"Got the worst room in the resort - booked through Expedia. 15 minute walk to lobby and view of the parking lot! "

"Our room was clean, the staff was very friendly, and the location made it convenient to get around. "

"Way overpriced for the state of this property. Cheap coffee in the room, not replenished daily. shower not really working. Restaurant terrible. If you like motel 6 this is a place for you"

"Room was spacious and well equipped with everything you need. We played pickleball and went to one of the pools. It was conveniently located to restaurants and only a short drive to Indian Wells where we were attending the tennis tournament. We would definitely stay here again!"

"The hotel is decent, but dated. They tried to make it feel fresh. It was 12 midnight when I checked in and they asked if I needed help with my luggage and I said no. What they didn’t tell me is my room was in one of the farthest buildings and on a second floor, with no elevator. I had packed for two trips, so my suitcase was heavy. When I checked out, I called to get help and they said they didn’t have anyone. Then, I got a call back 5 mins later and the manager himself came to help me. The staff was average, but he was extremely friendly and helpful. They didn’t have a sundry store, and the quick serve food was minimal. The coffee was terrible. The gym was great! I would not go out of my way to recommend this hotel. "

"Beautiful place!"