Family Hotels & Resorts in The Woodlands from AU$125

"The property was under construction. The housekeeping was not cleaning up after the construction crew. Whitney the night receptionist did not notify us that the elevator from the second floor to the third floor that was operating. However, when we got to the elevator, it had a sign that said use the elevator to the second floor and then walk to the third floor. We are handicapped. When we went to ask the receptionist about it she said oh you can use the elevator. Ignore the sign. So because she was too lazy to remove the sign she was making people walk from the second floor up the stairs to the third floor."

"This is the second time we stay here due to it being conveniently located next to the airport. This time we asked for towels they never brought them up next day same thing didn't ever bring the towels until the 3rd time we called. We stayed 2 nights and they never cleaned our room. The continental breakfast was pretty bad as well. "

"Scary "

"Room was not clean, coffee machine was dirty, bathroom was not clean, refrigerator was not in good condition, gum was on the headboard and I did't enjoy my stay at all. Couldn't wait to leave. "

"Clean and spacious "

"When I called from the airport about the shuttle, they stated that it had stopped at 11.00 pm. When I asked for alternative, they said "you may take an uber." Upon checking in, I asked if I could receive a credit for having to use Uber. They said, they could not. I don't recall receiving a notification when booking about limited hours for shuttle. Had I known the limited hours, I would have searched for another hotel."

"Very pretty location and nice rooms with balconies. Had a room overlooking the lake. But too many kids in the pool. Would be great if they had an adult only pool."

"First night lights went out for 1 hour and 30 minutes they sent texts that directed people to the wrong floor for free coffee that had grinds all in it. Terrible room had no trash cans and one face towels. Had to call for towels and it took 20 -30 minutes for someone to come up and bring them "

"Yes "