"I stayed one night for a Mother’s Day celebration. First, I paid extra for an ocean view room, but the view was completely blocked by palm trees, so I was never able to see the ocean, which was very disappointing. Second, the air conditioning was broken and leaking water. I called for assistance, and someone only came around 12 AM to fix it. The leaking issue was never fully resolved, and no one followed up or called to check if we needed further assistance. My recommendation is to make sure to ask detailed questions before paying extra for an upgraded room."