The Sands Tours and Activities

When you arrive, despite it saying reception is staffed during business hours, you have to call to get your room key because there's never anyone in reception. There was no instructions/booklet in the room which sets out expectations during the stay or nearby entertainment. I messaged twice asking for the wifi password but never received a reply so we had to use mobile data the whole stay. The wifi connection I was told to use didn't even appear in my wifi options, although 3 different midcity wifis popped up, all password protected. The bathroom door was brand new, not even a coat of paint was applied to it. It wasn't cut to fit the door frame properly and wasn't able to be closed. There was no hardware attached to the door either, no handles or anything. We ended up putting a chair up against the door when in use to stop the door swinging open. No dishwashing liquid or sponge to do dishes. Can't imagine dishes have ever been cleaned by previous visitors given the hair I got out of my coffee the first morning. No extra toilet paper either. One roll to last 2 people 2 nights. Loud tenants all hours of the night despite many signs throughout the complex about noise between certain times. Looked like someone had previously attempted to break into our room with damage around the key hole and entrance. It did the job for what we needed which was mainly just a bed at night but improvements need to be made.

Admin not really helpful toilet blocks not fixed. Apart from that is a good hotel to stay

They had the wrong room we paid for then said they would provide us a bigger room at no charge...? which was the type of room we booked. they gave us level 2 but expedia said we paid for level 3 or 4? Rooms a bit tired and out dated. Otherwise stay was ok