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"The staff at the Trident were excellent, probably the best in any hotel I’ve ever stayed. I had an accident in Mumbai and had to extend my stay, the staff looked after me, sent flowers to my room and were incredible in making sure all my needs were taken care of which was most appreciated. "

"Staff members were exceptionally helpful "

"As always the hotel staff go out of their way to help the customers. Extremely polite and always smiling. Have stayed here many times and is always a pleasure. Will do so again as well. Only thing that let me down this time was a complex , not easy to use television/entertainment in room service- definitely not user friendly "

"Very good "

"The hotel is always great, rooms are comfortable, bed is soft and welcoming, shower is hot and strong, and the food in this hotel is simply amazing. The management made sure to take care of me in ways the ITC Grand Central completely failed. This is by far the better of the two ITC hotels in Mumbai. Highly recommended."

"Great service. Wonderful rooms. But stop charging for airport transfers. It are minutes away not like an hour. "

"Clean"

"Very clean rooms, excellent friendly staff, great food buffet and nice spa."

"The staff were very attentive to our needs.nothing was beyond their capacity to fulfill. The food was catered for all taste buds what ever their country and culture. I saw many happy faces.The room spacious and clean. The art work in Lobby blew me away."