The Falls At Westmall Tours and Activities

On arrival there was a big roach walking across the floor in the lobby. small roaches were also spotted in the corridor and room. The rooms were clean and comfortable. However the blanket on the bed had two holes. The bathroom needs hooks and there were none to hang towels. The toilet bowl cover needed a repaint. The face basin faucet was loose and needs to be repaired or replaces. Staff were Ok not particularly conversant in a hospitable way, but polite and responsive. We were told no meals one day as chef was "sick" (didn't need to know the reason). So ate out for the remainder of stay. AC needs to be cleaned. Did not use the swim up bar but notice the mold spots on cushions by the pool as passed by. Parking wasn't easy as many times the lot was full and was advised not to park in the adjacent area. If its operated by the same owners then it should be allowed in a controlled way. Guest are customers and should be accommodated not inconvenienced.