Thanh Xuan Holidays from AU$938

The was ok and not too clean

Beautiful hotel. Staff were kind and welcoming. We really appreciate the hot honey lemon tea on arrival after a long day travelling. Great location right in the action but on a quieter street than others around. Large family room with separate bedroom for the kids. The kids room was located at the back so insulated from the street noise not that there was much and it got quiet after 9pm. I took ear plugs but didn’t need them. Staff went above and beyond to ensure we were looked after.

Best hotel I’ve ever stayed in.

Great location - it was easy to find and near many shops. The staff were super kind and check in was easy. The room however was a bit dated. The door had some gaps in it so i could see into the hallwally and there was a pretty big gap at the bottom of the door between the door and the floor so you can easily hear noise from the hallway. We stayed here for 1 evening - it was ok but if I was to come back to Hanoi, I'd probably look elsewhere. Overall though, it was an average hotel. Nothing horribly wrong - clean sheets, plug ins on both sides of the bed, and a mini fridge of items.

Room was clean and nice but you can definitely get better service for the same price elsewhere in Hanoi, service here was slightly below the average I experienced everywhere else I stayed in vietnam. Breakfast was ok but the hot buffet was very limited compared to other places I stayed for similar price (like less than half the variety). Soundproofing didn't seem good I could hear my neighbours talking. Staff were nice and helpful but some aspects of service were slightly lower eg at check in every other hotel I stayed in Vietnam (including a much cheaper 3 star hotel) rushed to help with luggage up the steps and escorted you to the room but here they didn't. I didn't like the fact that the drinking water they provided in the room was filtered water in refillable bottles rather than actual bottled water, maybe for environmental purposes but it wasn't convenient.