Thames Town Holidays from AU$2,026

Amazing staff and the location is what really makes my stay here awesome. Thank you for your hospitality.

Although the restaurant is on an odd location within the hotel, the food selection is great.

This hotel is absolutely beautiful! The hotel staff are all very friendly and helpful, especially Derek. As foreigners and we use eSIM without a physical phone number, it’s not an easy thing to reserve Disney park tickets. Derek has gone beyond and above to assist us, we feel sorry to take him so much time but his service is just great!

The Hongqiao Heyitang Hotel is one of the best properties I have stayed in Shanghai in the last twenty years. On the latest trip to China, I stayed there on 3 separate bookings, two with Expedia, and one direct. All 3 rooms surpassed my expectations, with one minor issue with the light in one of the waterclosets. The hardware worked great, the bedding comfortable and clean. Housekeeping was great. The staff go beyond their duties to accommodate your needs. Take out food is delivered to your room by a robot with a sweet little voice. Breakfast is served from 7 to 10, with a full complement of western buffet, fruits, and hot Chinese steamer items, such as dumplings, corn and potatoes, etc. A noodle stand cooks your order while you wait, a stand with 4 different congies and condiments puts a delightful touch to the breakfast spread. No whole grain bread though, only white bread, pastires and cakes, etc. The only weak spots was the coffee, you get the Italian, which is like Espresso, and the American, which is simple the Italian with hot water. The Heyitang is located on a quite one-way street near the #2 Line subway station. A taxi ride to the Hongqiao Highspeed Train Station costs about 40 rmb. The Front Desk staff calls the taxi for you. Hailing in the street is difficult. Clientele: young professionals & eastern Europeans, with the occasional family with young kids. Will stay there again.

The spa is very relaxing. Kids loved spa, they enjoyed watching TV and having spa at the same time. Location is excellent and is close to everything. The garden is also excellent. They provided wonton and drink everyday and delivered to door which saved us lots of chaos. We had a lovely time in the hotel