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Reviews of Embassy Suites by Hilton Temecula Valley Wine Country

3.5 out of 5
Embassy Suites by Hilton Temecula Valley Wine Country
29345 Rancho California Road, Temecula, CA

Reviews

7.4

Good

Rating 10 - Excellent. 399 out of 1002 reviews" "
Rating 8 - Good. 234 out of 1002 reviews" "
Rating 6 - Okay. 137 out of 1002 reviews" "
Rating 4 - Poor. 121 out of 1002 reviews" "
Rating 2 - Terrible. 111 out of 1002 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chutatip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised to receive two complimentary drinks upon our arrival. The room was amazing and the breakfast options were phenomenal with a wide variety to choose from. We appreciate the excellent service and would like to commend the staff for doing such a great job. Keep up the good work!
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing value for Southern California.
Stayed 1 night in Apr 2024

8/10 Good

Shirley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The helpfulness, courtesy of the staff was outstanding. Parking was convenient. Happy hour and breakfast were outstanding. The facility is old and in need of a refresh. Many areas weren't very clean such as elevators, floors etc.
Stayed 1 night in Apr 2024

10/10 Excellent

Saddam

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

8/10 Good

Monique, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman in the breakfast area was very attentive, he also went out of his way to offer options. The cleaning people all greeted us
Stayed 2 nights in Apr 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Caren

Liked: Amenities
Great !
Stayed 1 night in Mar 2024

8/10 Good

Nicholas

Stayed 1 night in Jan 2024

10/10 Excellent

Fredy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definite enjoy stay here, it was our first time in Temecula and the hotel was really good
Stayed 2 nights in Mar 2024

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty clean and any issues the staff was very helpful. Hotel is right next to the freeway and pretty to go to different restaurants and shopping areas. Breakfast was delicious and well stocked.
Stayed 3 nights in Apr 2024

10/10 Excellent

Luis, Whittier

Liked: Cleanliness, property conditions & facilities
The things we liked the most was that the hotel staff was friendly, that it was pet friendly and that the hot breakfast options were great!
Stayed 2 nights in Mar 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it had a hot tub
Stayed 3 nights in Mar 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property needs remodeling. AC unit ridiculously loud. Furnishings worn. Vanity lighting frustrating due motion sensor The bones are good, just needs some TLC
Stayed 2 nights in Mar 2024

4/10 Poor

Lenny

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms were pretty run down. Also, didn’t have hot water for our showers which was very inconvenient. Was not given any notice either. I do have to add that the breakfast was delicious.
Stayed 1 night in Mar 2024

8/10 Good

nigel

Travelled with family
Liked: Staff & service, amenities
Good located close to major freeways. Centrally located to mall, movie theaters and grocery stores, etc.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a 1 night stay and it was perfect. The rooms are clean and spacious. The complimentary breakfast offers a lot of choices. The staff is so friendly, I highly recommend this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Zoe

Stayed 2 nights in Mar 2024

4/10 Poor

Consuelo

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs a remodel. They do Mickey Mouse fixes that look even worse. They are over priced for the poor condition it is in. Some of the staff had very poor customer service and ethics but thankfully the staff with good personalities outshined them. Will I go here again? No.
Stayed 3 nights in Mar 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Right at the freeway, around the corner from Old Town, and down the road from the Wineries. Reasonably priced. Most of the places in Temecula are seriously overpriced because the wineries are popular but there isn't a wide selection of places to stay. Now its rip-off pricing, even in the yuckiest places. So we stay here every time we want to visit family.
Stayed 1 night in Mar 2024

8/10 Good

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a good experience, its such a family friendly place.
Stayed 1 night in Mar 2024

2/10 Terrible

Michael, Gold Canyon

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We woke up to full blast ghetto music at 5:30 AMin the room next door and the staff when contacted did NOTHING. I am in this area weekly and will never stay at this property again.
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

10/10 Excellent

Yoshiko

Travelled with partner
Liked: Amenities
Great
Stayed 1 night in Mar 2024

4/10 Poor

lai, Cupertino

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Too noisy can’t sleep
Stayed 1 night in Mar 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Property needs updating but over all experience was good. Staff is friendly and helpful. Room was clean and neat.
Stayed 2 nights in Mar 2024

2/10 Terrible

Armany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Eric

Travelled with partner
Liked: Staff & service
We use Expedia a lot and this property was our keadt favorite. Staff was super friendly and pleasant but the room which is their Deluxe Suite was pretty tattered and old. Just want what youd expect for an Embassy Suites.
Stayed 1 night in Mar 2024

6/10 Okay

Jon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and outstanding bartender
Stayed 1 night in Mar 2024

8/10 Good

christian

Travelled with family
Outdated and showing signs of wear
Stayed 1 night in Mar 2024

2/10 Terrible

Julio, Saddle Brook

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no shampoo or soap in the shower or sink. When I called the front desk they spent a lot of tome arguing that there was a dispenser in he shower when there wasnt any. I missed my irrhday dinner because it took them 45 minutes to bring the shampoo and soap to my room because the run out of the small supplies. The room was old and didnt even had a USB connection. When I went to the front desk they said there was nothing they can do because I booked through a third party. I have always used Embassy suites, but this hotel is nothing close to what a real Embassy Suites hotel is. Do yourself a favor, use other hotels nesr by. I don't understand how can they rent a $220 room without ensuring it meets the minimun custo.er needs.
Stayed 1 night in Mar 2024

10/10 Excellent

Luann

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. So nice to be presented with bottles of water and snacks as well as happy hour with 2 free drinks. Will definitely stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Sable

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
I gave a poor rating because after a five hour drive I really could have used a nice rest and during my peaceful slumber the fire alarm went off in the entire hotel! It woke me and my child we were scared. An automated voice spoke through the hotel rooms demanding all guests evacuate with flashing black and White light in the room. The siren and annoying voice went on and on for half hour so all the guests were outside in pajamas and robes All for the front desk guy to not come out and give us any further instruction so we finally decided to go in and ask and he said Oh everything fine just go back to your rooms. He told us he had no idea what was going on and still had to figure out what happened but that the fire dept gave the all clear that there was nothing wrong . Then the next morning I had another five hour drive home. Totally sucked.
Stayed 1 night in Feb 2024

8/10 Good

Linda

Stayed 1 night in Feb 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there every time we go to Temecula, my parents love it…
Stayed 1 night in Feb 2024

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and in a perfect area. The service was great, staff very friendly and attentive. The breakfast was a little busy but food was good. Ran out of coffee, and cups but the staff quickly tried to get back on track. Only one thing I don’t like the room had a very strong weed smell. I know it’s not the staffs fault, but overall great
Stayed 2 nights in Feb 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
The parking lot was in very bad condition and limited we had to park on the dirt. Breakfast area was under staff long lines to get to your breakfast and low stocking of breakfast items. One person doing to many things at once.
Stayed 1 night in Feb 2024

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was great and I would stay again.
Stayed 4 nights in Feb 2024

4/10 Poor

Gary

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Furniture is severely outdated and in poor condition. Many broken items.
Stayed 2 nights in Feb 2024

2/10 Terrible

STEVE

Disliked: Cleanliness, staff & service, property conditions & facilities
Made reservation. Upon arrival was told they over sold. Staff did not care at all. Had to look for another place. Very unprofessional staff.
Stayed 1 night in Feb 2024

8/10 Good

Saturnino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leyla had great customer service! Real easy and fast check-in.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Amenities
Great
Stayed 1 night in Feb 2024

8/10 Good

robert j, Bradford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and cocktail areas
Stayed 7 nights in Jan 2024

8/10 Good

HERIBERTO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy freeway access, very clean, the staff was very polite, walking distance to restaurant and a comfortable mattress.
Stayed 1 night in Jan 2024

6/10 Okay

Cynthia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was very old and dusty. When checked in everything was dusty and the beds were not done properly. The staff were great and kind. However the place is in need of a renovation. Seeing patches and old looking carpets was not so pleasing. The elevator bounced and every time we went on we had the fear of it breaking down.
Stayed 2 nights in Jan 2024