To start on a positive note, the location of this unit couldn’t have been better. Beautiful views, lovely creekside access, walking distance to everything. The building complex has nice amenities - pool, jacuzzi - and is well manicured. The unit itself has beautiful wood work and makes you feel like you’re in the mountains even when you’re inside. Negatives were also significant starting with the biggest - Vacasa, the management company:
- unit not clean on arrival - hairs inside bedding and visibly dirty sheets. Sink dirty. Used hair tie on floor indicating floors not clean.
- incredibly poor response by Vacasa. Never came to reclean the unit. We stayed up until midnight washing sheets and cleaning the unit ourselves. That was a first!
- we requested a fan prior to arrival as it’s been warmer than usual. There was a broken fan in living room. We asked for a replacement and were brought another broken fan. Day 3, a working fan was brought., though it came in a box and we had to assemble it.
- Vacasa responds quickly to texts, but does not follow through on anything. With their exorbitant management fee, you should expect service, not just being placated. The owners are being taken advantage of, and I’m sure they are unaware.
The only negative to the accommodations themselves are that the mattress is collapsed. The refrigerator is fine, but plan ahead that it’s a mini-size.
If you are the unit owner and want more details, contact us.