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Reviews of Pertama Lodge

2.5 out of 5
Pertama Lodge
TB3534, TB3435, TB3536, Lot 43-45, Block E , Pertama Commercial Centre, Tawau, Sabah

Reviews

8.4

Very good

Rating 10 - Excellent. 7 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Augustine

Liked: Property conditions & facilities
Ok overall
Stayed 3 nights in Aug 2023

8/10 Good

Jose P

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good
Everything good except no elevator
Stayed 1 night in Jul 2023

6/10 Okay

Jennifer Erin

Location was not ideal, had to take a grab into city center where everything was located. Very basic hotel with comfortable bed and ac.

10/10 Excellent

Natalie

Stayed 3 nights in May 2023

6/10 Okay

Pierre-Olivier

Good be better
Large room but : no electric socket and switch next to the bed which is not convenient to use your cell phone mean while it's charging. The TV did not work simply because the plug is not compatible with the socket. No lift, I had two heavy bag to carry to the 3d floor. Overall it s pretty expensive compared to others.
Stayed 1 night in Jul 2022

8/10 Good

Eyan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good lodge
Stayed 1 night in Dec 2019
Response from Pertama Lodge on 10 Dec 2019
Dear guest, Thank you for your valuable feedback. We look forward to serve you again in near future. We wish you safe travels to your next destination.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
It was overall a bit underwhelming, not well maintained and had a bit of an odd smell in the lobby—maybe mildew. There is not much located near this hotel and it does not have a restaurant or any other amenities aside from a Thai massage parlor that is not affiliated with the hotel. The Thai massage was phenomenal. Pertama Lodge was not the worst place I have stayed in but it also does not offer much value for money spent.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019
Response from JENNY on 18 July 2019
Thanks for the feedback. Have a nice day 😊

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff, clean property, well run hotel.
Stayed 1 night in May 2019
Response from Pertama Lodge on 30 May 2019
Dear guest, thank you for your review. We look forward to serving you again in future. Wish you safe journey to your next destination.

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 2 nights in Apr 2019
Response from Pertama Lodge on 3 May 2019
Thank you for visiting. We will try to improvise in the future.

10/10 Excellent

Mohd Sabree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Pertama Lodge on 18 Apr 2019
Dear sir, thank you for your valuable feedback. We look forward to serving you again. Wishing u a safe journey to your next destination.

10/10 Excellent

Alexis, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
New hotel, nice room 303, but no lift, exhausted going up and down.
Stayed 2 nights in Mar 2019
Response from Pertama Lodge on 3 Apr 2019
Thank you for your review Alexis. We look forward to serving you again in future. Unfortunately, being a budget hotel we have no lift for now. But hopefully we will have one in future. For now, the stairs is our staff daily workout too. Thank you again for feedback. Cheers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, well-managed hotel. Everything is just perfect. But I would love if more basic facilities are provided such ad floor mate outside toilet. But please continue this hotel management. So nice
Stayed 1 night in Feb 2019
Response from Pertama Lodge on 9 Feb 2019
Thank you sir/ madam for your feedback. We will ensure there is floor matt in all rooms, outside the toilet moving forward. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location ok, Below are some improvement that can consider:- a. The floor mat b. The inhouse sandal c. The Prayer mat (for muslim) d. Some refreshment inside the room (coffee or tea)
Stayed 2 nights in Dec 2018
Response from Pertama Lodge on 9 Feb 2019
Thank you sir/madam for your feedback. We will ensure all rooms will have floor matts outside the toilet. In-house sandal will available for sale at the reception counter, and Muslim prayer matt to be available upon request from reception counter. Unfortunately, refreshment inside the room is not available as we are keep the room charges low for our guests. However, cold drinks are available for sale at the lobby. Once again, thank you for your valuable feedback. We look forward to welcome you again to Pertama Lodge.

10/10 Excellent

Vui Ming

Stayed 2 nights in May 2023