Staff is only on site a few hours a day so you must arrange to meet in advance. We had several flights of stairs and no elevator, so don’t stay here if you don’t like stairs. We couldn’t get the TV to work, although we did get Netflix. The deluxe apartments and bathrooms are smaller than they appear online, and apartment #s 9 and 12 looked cuter than our #13, which was the last one available. But the views were good from our apt (sky, roof tops, and castle in the distance) and quiet, despite being in the middle of the old city.