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Reviews of The Lanterns Hotel

2.5 out of 5
The Lanterns Hotel
Coast Road, Tarbert, Kerry

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 4 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 6 out of 33 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

John

Disliked: Property conditions & facilities, room comfort
The staff was very friendly, but the facility is very dated.
Stayed 1 night in Nov 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Motorcycling the Wild Atlantic Way
The owners were really helpful the hotel was looking quite shabby and in need of decorating. The stay was nice there.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
..
Stayed 2 nights in Jul 2021

8/10 Good

thomas

Liked: Staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Accommodations and Friendly Owners
I had a wonderful week stay at The Lanterns Hotel which is in the Tarbert countryside along the "Wild Atlantic Way" overlooking the Shannon River. I had a beautiful room with a 4 poster bed and the owners, Ishi and Raj, were so friendly and accommodating. They knew I didn't have a car so they made arrangements with the most wonderful local woman to show me the sites and she turned out to be full of information and better than the best tour guide I could have ever found. There is a bar/restaurant right on site for meals and a short drive down the road will get you to the ferry to Claire or the quaint little town of Glin. The People of Glin were so warm and welcoming I felt like I knew them forever. I would do this trip again and not change 1 thing. It was just perfect!
Stayed 6 nights in Aug 2019

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very pleasant stay.
Stayed 1 night in Aug 2019

8/10 Good

Collette

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent froendly staff. Hotel needs some tlc and updating and 1/2 more staff in bar area. Food was supeeb. Their curry was best iv ever had.
Stayed 1 night in Jul 2019
Response from Raj on 15 July 2019
Thanks very much

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Raj on 15 July 2019
Thanks very much

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff lovely bar fabulous food . Really enjoyed the scenery
Stayed 1 night in Jun 2019
Response from Raj on 15 July 2019
Thanks very much

10/10 Excellent

Douglas and Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent clean accommodation,restaurant food top job
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Very friendly helpful service....food was excellent really enjoyed our stay
Stayed 1 night in Apr 2019
Response from Raj on 24 Apr 2019
Thanks very much

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel & Not too Expensive
This hotel has new owners who are working hard to make this a great place to stay they were very friendly they had a restaurant which was very convenient saved us going looking for somewhere to eat. Our room was large with a huge bed which was very comfortable. We enjoyed our stay here.
Stayed 1 night in Oct 2018
Response from Rajivkumar on 10 Oct 2018
Thanks

4/10 Poor

Jerry, Penna

Disliked: Staff & service, property conditions & facilities, room comfort
This hotel is in a state of disrepair. The grounds need a lot of work, the items such as plumbing are are outdated. We contracted for a double bed but were given a room with 4 singles. This made the room crowded and cluttered. Tv reception was not good. The Inn keeper was not a native so could not give us advice on what to see in the community. A lot of stuff in the halls and the grounds.
Stayed 1 night in Aug 2018
Response from Rajivkumar on 25 Aug 2018
Thanks for your advice

8/10 Good

Kathy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel a short drive to ferry and small town
Welcome experience with a beautiful room. Only a short drive to many lovely places. Staff were friendly and helpful.
Stayed 4 nights in Jun 2018
Response from Thelanternshotel on 17 Aug 2018
Thanks

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Older hotel,nice staff
Old hotel gradually being spiffed up. Few minute drive to ferry at Talbert. Staff was very pleasant
Stayed 1 night in Jun 2018
Response from Rajivkumar on 24 June 2018
Thank for your review this Irish traditional hotel not old thanks

10/10 Excellent

Brrendan, Donegal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly Management and Staff
Expedia got the date wrong, but direct contact with Hotel rectified everything.
Stayed 1 night in Jun 2018
Response from Rajivkumar on 9 June 2018
Thank very much

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I was not impressed with the hotel. Only recently reopened after being closed for some time. New owners don't seem to have the means to run it properly
Stayed 1 night in May 2018
Response from Raj on 25 May 2018
Hi thanks for our mean to run properly if we change you €150 a night like othe hotels then you may happy bargain people don’t like

2/10 Terrible

Niamh, Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst customer service Iv ever experienced
After paying for the hotel and having the booking confirmation the hotel owner said they were overbooked and I could not stay. I showed her my booking confirmation and said that the money was taken out of my account. I left annoyed as I had travelled a long way without anywhere to stay. She than rang me again repeating herself saying we could not stay there. She did not offer us accommodation anywhere else after us traveling. She was extremely rude and aggressive on the phone and when I said I would be writing a review on this experience she told me I could write 100 reviews that she didn’t care and it wouldn’t get me a room for the night so there would be no point. In the end she just hung up the phone on me, not a nice way to treat your paying customers. Also to add when I went to reception in the first place to check in I was waiting 10 minutes before someone even came to greet me it seems very disorganized I wouldn’t not recommend.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners have just taken over the place
The host could not do enough for us everything we ask for was with us in minutes place was warm and cosy
Stayed 1 night in Mar 2018
Response from Raj on 4 Apr 2018
Tanks very much

10/10 Excellent

tony, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel holiest best I have come across
Owners very nice and helpful it was d best hotel dat I have stayed in dat d owners were down to earth couldn’t do enough for u
Stayed 2 nights in Dec 2017
Response from Raj on 25 Feb 2018
Thanks very much

10/10 Excellent

Trish & Bill, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
If I could have given higher than 5 stars I would, the staff were very accommodating, we were there on the weekend they were celebrating their first yr of trading, the celebrations were great, terrific food, and could not fault the service, the staff couldn't do enough, would recommend any one from anywhere in the world to stay at the Lanterns in Tarbet.
Stayed 3 nights in Oct 2017
Response from Raj on 24 Nov 2017
Thank very much

2/10 Terrible

Andreas, Ottawa Canada

Disliked: Property conditions & facilities, room comfort
Problems started when we walked in
When we arrived the staff (owners?) gave a lukewarm welcome. They seemed disorganized, with one of them cracking a joke at our expense. The room smelled musty and had water stains. Paint and plaster was peeling from the walls, and the cheap laminate flooring was blistering. The toilet tank took 30 minutes to refill between flushes. The WiFi signal in the room was so weak that it couldn't be used. Noise echoed in from the hall, which wasn't helped by the staff having a long loud conversation outside our room. We didn't stay for breakfast; we wanted to get out of there as quickly as possible. It was easily the worst hotel we stayed at on our holiday, and yet it was more expensive than some of the others.
Stayed 1 night in Sep 2017

2/10 Terrible

James

Liked: Cleanliness, room comfort
Disliked: Staff & service
This place is untrustworthy
I'd recommend going a long way to avoid this hotel. When we rang to ask about check in times, the management told us they had overbooked and there might not be a room for us even though we had fully paid and had a confirmation. Upon arrival around 3.30 or 4pm they said they were not sure there was a room for us due to overbooking. It was the most unfriendly and shifty way I've ever been received at a hotel. Eventually they said "oh well, they have paid and they are here so we should give them a key". We were shown to a room which was clearly free, which suggests they were trying to bump us off the list: presumably someone else later that day was sent away. Has this hotel been abusing the booking system? To get in at night you have to use your own telephone to call someone to let you in. If your phone doesn't work you are stuck. Even though ours did, we were left out in the cold for a long time waiting. This is a safety risk for some travellers.
Stayed 2 nights in Aug 2017

10/10 Excellent

wilma

Liked: Cleanliness, staff & service, room comfort
Would not hesitate to go back
The stay was very pleasant and the location was convenient. The owner are fairly new and are doing there utmost to update as time goes on the lady owner could not do enough for you, very friendly. The price was very reasonable comparing it to other places we did stay at.
Stayed 3 nights in Aug 2017

2/10 Terrible

Cleary, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
We left before staying the night. Springs sticking out of the bed. Dirty. Extremely run down. No service to speak of. It was like a ghost ship. The whole place was unbearable. Toilet trickling and just an all round dump. We had paid top dollar but walked out and drove most of the night to get to the next place rather than stay there. There was a big dog in the hallway barking at me I was frightened to walk to our room.
Stayed 1 night in Aug 2017
Response from Kumar on 27 Aug 2017
Hi thanks for your great review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shambolic Service
Well firstly although we paid in advance and room was confirmed immediately when we showed up for our two single rooms the hotel had no rooms. Then they offered for a shared room in a B&B down the road which was unsuitable - Eventually after phonecalls and a few conversations later we were given a room in a seperate location 3km away. Not very suitable for people travelling together staying apart. The owners attitude was that we should be thankful we found rooms for us elsewhere and feel sorry for him that he had to pay extra for these rooms elsewhere out of his own pocket! We had rooms for another four nights booked and again paid for in advance again in the same place so contacted the booking agent to cancel these rooms as due to the shambolic service we didn't want to bem et again with the same service after a long days work - When they contacted the hotel the hotel refused to refund all the monies and would be keeping their 50% fee.. I rang the hotel directly again to see if there was anything at all they would do and they refused again saying they couldn't change their policy (I've worked in the hospitality industry for many years and know this is lies). Again he said he had to pay the alternative accommodation more for the prebooked and paid for rooms and that we should be sorry for him. He was very rude and not one bit hospitable. I've never left a bad review before and I know these people have recently taken over but need to warn others.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. Excellent service!
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. Over booked, but staff handled it great
Stayed 1 night in Jul 2017

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
The owners were very nice and worked hard to make our stay a good experience. You need to eat at their restaurant where they have an American chief.
Stayed 1 night in Jul 2017

6/10 Okay

John, London

Liked: Cleanliness, staff & service, room comfort
Light in the Dark
Ever wanted to go back to the 90s? Staying at The Lanterns Hotel felt like doing just that. On the bad side that means CRT televisions you actually have to get up to switch off, no WiFi (no matter what Expedia might say), no modern day double glazing to keep out the noise of the occasional 70mph car passing. However, on the good side, the owners are friendly, honest, helpful and flexible (try getting that in a chain hotel!), the rooms are clean, the breakfasts are hot, large and tasty, the decor is charming and the hotel is well sited for Kilrush, Tarbert and an hour's drive from the tourist sites of Clare. Overall, The Lanterns is a nice little budget hotel and the owners deserve to make a success of it. Probably needs an investor to install decent WiFi, television sets and maybe a bright neon sign to attract people driving down that dark single carriageway.
Stayed 5 nights in Jun 2017

8/10 Good

Tom

Liked: Cleanliness, staff & service, room comfort
a great stay in a grand old hotel being reborn.
Newly reopened by new owners after 7 years of closure. Much refurbishment still to be done. Was social hub of town in its time but new owners are making a fantastic effort to catchup on the missing maintenance and wear and tear. Used rooms, restaurant, and bars are very comfortable. Pricing very fair to compensate for other shortcomings in ambiance. Food and service fantastic. We look forward to revisit in a years time and wish the owners every success.
Stayed 1 night in Jun 2017

10/10 Excellent

Gian Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017