76c, Persiaran Camellia, Tanah Rata, Tanah Rata, Pahang
Reviews
6.2
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo
the service is a very disappointed... the room is dirty.. not worth the price☹️☹️☹️
oyohotel
Stayed 1 night in Aug 2020
Response from Thomas on 2 Sept 2020
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Thomas
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Nini!
4/10 Poor
Verified traveller
7 Dec 2019
Verified traveller
Stayed 1 night in Dec 2019
Response from Joey on 9 Dec 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey
Surprised at how large the room was with very pretty decor! As is standard in Malaysia, a very small bathroom with the shower over the toilet. Very noisy main road out the window did make sleeping difficult but was easy to get everywhere
Verified traveller
Stayed 2 nights in Sep 2019
Response from Edward on 15 Sept 2019
Hi, Thank you so much for the positive rating. It seems that you aren't completely satisfied with our services, we've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Edward
6/10 Okay
Verified traveller
10 Sept 2019
Disliked: Property conditions & facilities
Verified traveller
Stayed 1 night in Sep 2019
Response from Edward on 11 Sept 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Edward
8/10 Good
Tan
2 Sept 2019
Liked: Cleanliness, room comfort
All are fine
Water pressure is very low......
Tan
Stayed 1 night in Aug 2019
Response from Edward on 3 Sept 2019
Hi Tan! We feel blessed to see that you took out time to update us with your valuable suggestion and review so we can reach a better quality level. Regards, Edward
6/10 Okay
Verified traveller
23 Aug 2019
Verified traveller
Stayed 2 nights in Aug 2019
Response from Zara on 24 Aug 2019
We regret that the stay turned out to be an average one, Request you to consider this an off case since this is definitely not how we wish our guests to feel. We would love to know more about how we can change that in your eyes so that the required issues get eradicated properly, off our system. Feel free to reach out to our direct contact handles. Regards, Zara
6/10 Okay
Verified traveller
23 Aug 2019
Verified traveller
Stayed 2 nights in Aug 2019
Response from Zara on 24 Aug 2019
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best efforts to keep up with your expectations in the future. Regards, Zara
4/10 Poor
Verified traveller
Travelled with family
31 July 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I don't like the washroom door faulty.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Ravneet on 1 Aug 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ravneet
overall ok, but not suitable for family vacation because no lift, stairs only
khairunajuwa
Stayed 1 night in Jul 2019
Response from Mark on 9 July 2019
It seems that you aren’t completely satisfied with our services, Khairunajuwa. Be assured, we’ve marked a note of this issue and we’ll strive to ensure better services further. Regards, Mark
8/10 Good
Rei
29 Jan 2023
Liked: Staff & service, amenities
Rei
Stayed 1 night in Jan 2023
Response from Eva on 15 Mar 2023
Thanks for taking out your valuable time to rate us, Rei! We will work even harder to make your stay a memorable one :) Regards, Eva
Buen precio con baño privado, sin desayuno. Las sábanas podrían estar en mejor estado
Aarón
Stayed 1 night in Aug 2019
Response from Ravneet on 11 Aug 2019
¡Gracias por calificarnos positivamente, Aarón! Seguramente trabajaremos en los comentarios compartidos para improvisar nuestros servicios en el futuro. Que tengas un buen día por delante :) Saludos, Ravneet