Reception

Reviews of OYO 1152 Heaven Hill 2

2 out of 5
OYO 1152 Heaven Hill 2
76c, Persiaran Camellia, Tanah Rata, Tanah Rata, Pahang

Reviews

6.2
Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 4 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Izaman b ismail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good & clean
Stayed 1 night in Sep 2023
Response from Maria on 12 Sept 2023
Hi, Izaman! We are elated to know that you liked our services. Regards, Maria

2/10 Terrible

Najeeb

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall not good
Stayed 1 night in Nov 2021

6/10 Okay

YIP SIONG

Stayed 2 nights in Sep 2020
Response from Leo on 2 Oct 2020
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo

4/10 Poor

oyohotel, cameron highland

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the service is a very disappointed... the room is dirty.. not worth the price☹️☹️☹️
Stayed 1 night in Aug 2020
Response from Thomas on 2 Sept 2020
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Thomas

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from OYO on 8 Mar 2020
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Nini!

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019
Response from Joey on 9 Dec 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Surprised at how large the room was with very pretty decor! As is standard in Malaysia, a very small bathroom with the shower over the toilet. Very noisy main road out the window did make sleeping difficult but was easy to get everywhere
Stayed 2 nights in Sep 2019
Response from Edward on 15 Sept 2019
Hi, Thank you so much for the positive rating. It seems that you aren't completely satisfied with our services, we've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Edward

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019
Response from Edward on 11 Sept 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Edward

8/10 Good

Tan

Liked: Cleanliness, room comfort
All are fine
Water pressure is very low......
Stayed 1 night in Aug 2019
Response from Edward on 3 Sept 2019
Hi Tan! We feel blessed to see that you took out time to update us with your valuable suggestion and review so we can reach a better quality level. Regards, Edward

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Zara on 24 Aug 2019
We regret that the stay turned out to be an average one, Request you to consider this an off case since this is definitely not how we wish our guests to feel. We would love to know more about how we can change that in your eyes so that the required issues get eradicated properly, off our system. Feel free to reach out to our direct contact handles. Regards, Zara

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Zara on 24 Aug 2019
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best efforts to keep up with your expectations in the future. Regards, Zara

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I don't like the washroom door faulty.
Stayed 2 nights in Jul 2019
Response from Ravneet on 1 Aug 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ravneet

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sesuai dgn hrga bilik slesa utk kami ,tq <3
Stayed 2 nights in Jul 2019

8/10 Good

khairunajuwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place for young traveler
overall ok, but not suitable for family vacation because no lift, stairs only
Stayed 1 night in Jul 2019
Response from Mark on 9 July 2019
It seems that you aren’t completely satisfied with our services, Khairunajuwa. Be assured, we’ve marked a note of this issue and we’ll strive to ensure better services further. Regards, Mark

8/10 Good

Rei

Liked: Staff & service, amenities
Stayed 1 night in Jan 2023
Response from Eva on 15 Mar 2023
Thanks for taking out your valuable time to rate us, Rei! We will work even harder to make your stay a memorable one :) Regards, Eva

8/10 Good

Aarón

Liked: Staff & service, property conditions & facilities, room comfort
Buen precio con baño privado
Buen precio con baño privado, sin desayuno. Las sábanas podrían estar en mejor estado
Stayed 1 night in Aug 2019
Response from Ravneet on 11 Aug 2019
¡Gracias por calificarnos positivamente, Aarón! Seguramente trabajaremos en los comentarios compartidos para improvisar nuestros servicios en el futuro. Que tengas un buen día por delante :) Saludos, Ravneet