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"Friendly and helpful staff. Room was clean and pleasant, and beds were comfortable. Great for a one night stay, slept very well. The free meal provided was delicious too."

"Amazing hospitality, comfort and cleanliness. Beautiful stay. Food and snacks provided. 10/10 highly recommend!"

"Great Service, delicious food, I enjoy the stay very much."

"The staff was great, spoke good English. The room was clean, and I enjoyed the breakfast. "

"The staff was friendly and very helpful"

"It's very cheep also dinner was fine."

"It was easy to find and the entire stay was effortless."

"とても綺麗でした。"

"We've spent Christmas holidays 🎄 eve with my family we've stayed for 2 nights and 3 days, we are so happy to stay in Rakuten Villa, we wish to stay again next vacation. "

"The Staff were very friendly. But the room smelled like cigarettes I had to open the window when I first arrived to air out the room. "

"Easy to park. Clean room. Looks small from outside but it’s actually spacious in the inside. The best part is the affordable price. Hotel R9 is the best!"

"良かった点 ・食事(野菜)おいしい ・各所清潔 ・子供向け対応多い(喜ぶ) ・スタッフ親切 ・アメニティ品揃え多 ？？？な点 ・客室(トイレ)の音漏れ(遮音壁無い？) ・受付渋滞"

"The room was clean and comfortable. The buffet was delicious."

"This was a jumping off point for us as we visited Nikko National Forest. The property was clean and the staff very helpful. Would stay here again."

"Great service, clean and friendly staff"

"とても感じの良いホテルでお料理も地元食材でお料理しており美味しくいただきました。"

"部屋とても綺麗でした。設備も良く、フロントの対応がとても解りやすく親切でありがたかったです。"

"We had a really nice stay at this hotel. The food was excellent. Chef Oohira is very skilled-the food was surprisingly delicious and the presentation was beautiful. Really high quality ingredients. Also, the rooms were clean as they had just opened a few months ago (Oct 2018). Further, their shuttle service was a bit inconvenient since they only offer 2 times per day to the station but other than that it was an overall great stay here!"

"Very good place for family vocations "

"とても良い滞在が出来ました。 バーラウンジを楽しみしてたのがちょっと 思ってたのと違ったので残念でした。"