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"Friendly and helpful staff. Room was clean and pleasant, and beds were comfortable. Great for a one night stay, slept very well. The free meal provided was delicious too."

"Amazing hospitality, comfort and cleanliness. Beautiful stay. Food and snacks provided. 10/10 highly recommend!"

"Great Service, delicious food, I enjoy the stay very much."

"Nice and clean hotel. Great breakfast service. Offers regular shuttle service to nearby company campus. Perfect for business trips. One can relax in the public hot tub too!"

"The staff was friendly and very helpful"

"It's very cheep also dinner was fine."

"It was easy to find and the entire stay was effortless."

"今回二泊しましたが夕食をつけていなくて急なお願いにも関わらず夕食を準備してくださいました。お部屋も広く快適に過ごせましたし室内ドッグランがあったとこも良かったポイントです。愛犬にも優しく接してくださいました。 星一つ減らしたのは以前に夕食を付けれないか電話したところお断りされたのでスタッフ次第で対応が変わるところが星一つ減らした理由です。お風呂は露天風呂があれば尚良いとは思いましたが価格的にも総合的に満足出来ました！ 料理もとても美味しかったです。 犬連れの方はオススメ出来る宿だと思います。 またそちらに行く際には利用したいです。 ありがとうございました。"

"客室もキレイで特に不満点はありません"

"We've spent Christmas holidays 🎄 eve with my family we've stayed for 2 nights and 3 days, we are so happy to stay in Rakuten Villa, we wish to stay again next vacation. "

"Gorgeous place, great getaway for adults looking for something classy and quiet. Large, deep private bath in the room was great, food was stunning and open lounge bar is perfect for a nightcap by the fire."

"The Staff were very friendly. But the room smelled like cigarettes I had to open the window when I first arrived to air out the room. "

"Excellent Serene child friendly "

"This was a jumping off point for us as we visited Nikko National Forest. The property was clean and the staff very helpful. Would stay here again."

"良かった点 ・食事(野菜)おいしい ・各所清潔 ・子供向け対応多い(喜ぶ) ・スタッフ親切 ・アメニティ品揃え多 ？？？な点 ・客室(トイレ)の音漏れ(遮音壁無い？) ・受付渋滞"

"とても感じの良いホテルでお料理も地元食材でお料理しており美味しくいただきました。"

"The room was clean and comfortable. The buffet was delicious."

"We had a really nice stay at this hotel. The food was excellent. Chef Oohira is very skilled-the food was surprisingly delicious and the presentation was beautiful. Really high quality ingredients. Also, the rooms were clean as they had just opened a few months ago (Oct 2018). Further, their shuttle service was a bit inconvenient since they only offer 2 times per day to the station but other than that it was an overall great stay here!"

"部屋とても綺麗でした。設備も良く、フロントの対応がとても解りやすく親切でありがたかったです。"

"Easy to park. Clean room. Looks small from outside but it’s actually spacious in the inside. The best part is the affordable price. Hotel R9 is the best!"