Outdoor pool

Reviews of La Quinta Inn & Suites by Wyndham Tampa Fairgrounds - Casino

2.5 out of 5

Reviews

5.2
Rating 10 - Excellent. 144 out of 1111 reviews" "
Rating 8 - Good. 168 out of 1111 reviews" "
Rating 6 - Okay. 209 out of 1111 reviews" "
Rating 4 - Poor. 228 out of 1111 reviews" "
Rating 2 - Terrible. 362 out of 1111 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far my stay has been great!
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Gabriela,Thank you for your positive feedback! We're thrilled to hear that your stay has been great so far. If you need anything to make your stay even better, please let us know. We hope you enjoy the rest of your time with us. Visit again soon.Sincerely, Hotel Manager

6/10 Okay

Nazareno, orlando

Disliked: Amenities
Breakfast is poor. Facilities are okay. A little dated. No usb ports in the room. Value vs paid is okay.
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Nazareno,Thank you for your feedback. We're glad you found our facilities satisfactory, though a bit dated. We appreciate your suggestions regarding breakfast and USB ports and will look into these improvements. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

yaneisy

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,Thank you for your response. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to let us know. We value your input and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Van, Kissimmee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,We're sorry to hear that your stay did not meet your expectations. Your satisfaction is important to us, and we regret that we fell short during your visit. If there are specific areas where we can improve or if you'd like to discuss your experience further, please feel free to reach out to us. We value your feedback and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Jessica,Thank you so much for your glowing feedback. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

4/10 Poor

Kenneth, Summerfield

Disliked: Cleanliness, amenities, property conditions & facilities
Property was not well-maintained
Stayed 2 nights in May 2024
Response from Hotel Manager on 13 May 2024
Dear Kenneth,We apologize for any inconvenience caused by the condition of our property during your stay. Maintaining a well-maintained environment is important to us, and we take your feedback seriously. We will address these concerns promptly with our maintenance team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Jerome

Travelled with partner
Liked: Amenities
Friendly staff and easy check in. Parking was easy.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Jerome,Thank you for your positive feedback about your recent stay. We're delighted to hear that you found our staff friendly and the check-in process easy. It's great to know that you had no issues with parking. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager

8/10 Good

Van, Kissimmee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is unorganized, dirty, and just hate it. Never again!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 May 2024
Dear Van,We are deeply sorry to hear about your negative experience. This is not the standard we strive for, and we take your feedback seriously. Please know that we are actively working to address these issues. We hope you will reconsider and give us another chance in the future.Sincerely, Hotel Manager

6/10 Okay

John

The swimming pool was not very clean in the breakfast. Waffles tasted a little sour.
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the cleanliness of the swimming pool and the quality of the waffles at breakfast. Your comments are important to us, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Catherine

Travelled with partner
Disliked: Property conditions & facilities
Inside the rooms there was a horrible smell. Carpets were also extremely dirty.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Catherine,We're truly sorry for the unpleasant experience you had during your stay. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused by the smell and condition of the carpets. Rest assured, your feedback will be taken seriously, and we'll work diligently to address these issues promptly. We appreciate your honesty and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Jim

Travelled with partner
Disliked: Amenities
That hotel is disgusting . Add fuel pumps and call it a truck stop
Stayed 1 night in Feb 2024
Response from Hotel Manager on 3 May 2024
Dear Jim,We're deeply sorry to hear that your experience fell short of your expectations. Providing a clean and welcoming environment is paramount to us, and we apologize for any disappointment you encountered. Your feedback will be addressed with our team to ensure that necessary improvements are made. We understand your frustration and hope to have the chance to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Jennifer,Thank you for your rating and feedback. We strive to improve our services based on guest experiences, and we appreciate your input. If there's anything specific you believe we can do better, please don't hesitate to reach out. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

2/10 Terrible

ROBERT

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
You get what u pay for its very outdated and feels dirty on the walk in they switched my room to a “premium room” just the same thing on the top floor with new sheets 😂 wouldnt come back for free
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,We apologize for falling short of your expectations during your recent stay. Your feedback is important to us, and we take your comments seriously. We regret any inconvenience caused and will address these concerns to ensure improvements moving forward. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Audrey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The outer appearance of the hotel was not appealing. The smell of the lobby/corridors smelled like mildew. Upon entering the room, the white bedspread was soiled (you could see the dirt). There were holes in the furniture (appear as if items were locked/bolted down before). The carpet in the corridors and rooms need cleaning.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,Thanks for the feedback. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your frustration due to the issues you have mentioned. This is not a regular feature of our hospitality and we will adequately check your comments with the team and implement appropriate solutions to please our guests. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager

10/10 Excellent

sandra

Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 May 2024
Dear Sandra,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

8/10 Good

Nathaly Maria Gonzalez

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I was able to get a room change very easily. Staff was very kind and professional.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you for sharing your positive experience with our staff. We're delighted to hear that they provided you with excellent service and facilitated your room change smoothly. We appreciate your kind words and look forward to welcoming you back soon.Sincerely, Hotel Manager

2/10 Terrible

Scott

Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 May 2024
Dear Scott,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Thanakorn, Poinciana

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 14 May 2024
Dear Thanakorn,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 May 2024
Dear Matthew,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

2/10 Terrible

Summer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pitcures posted for this hotel are not of any room at this location. The pool wasnt kept up so the kids couldnt use it. The breakfast is very limited to toast, waffles, and cereal when it was refilled. They had no towels for us to use and was told there wouldnt be any clean until the next day. The man working the front counter was asking for cigarettes and i dont smoke. Just very unprofessional. The pictures are definitely misleading. The area around it isnt too bad but thats about it. Absolutely will not be staying there again.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thanks for taking the time to share your experience. Your feedback shows a complete breakdown of the stay which is worrisome. This is not a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

2/10 Terrible

Casie, Kissimmee

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old, needs a good cleaning and updating.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,We apologize for not meeting your expectations during your stay. We appreciate your feedback regarding the cleanliness and condition of our hotel. We take guest comments seriously and will work diligently to address these issues to improve our facilities. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Neftali

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Guest,We're disappointed to see your rating, and we sincerely apologize for any shortcomings you experienced during your stay. Your feedback is important to us, and we would like to learn more about your specific concerns so we can address them accordingly. Please feel free to reach out to us directly to discuss your experience further. We value your input and hope to have the opportunity to make things right.Sincerely, Hotel Manager

4/10 Poor

April

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Their breakfast is limited to bread, cereal and make your own waffle. We had to go down to front desk 2 times because our room key wouldn't work. For some reason, we had paid for our room and the next day they call and say the payment was cancelled, but not by us or our bank. Room was ok except for the level of the tv, needed to be higher, get a kink in your neck trying to watch it laying in bed.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with our breakfast options and the issues with your room key and payment. Your comments have been noted, and we will address them with our team to ensure improvements are made. We appreciate your insights regarding the TV height and will consider this for future enhancements. If there's anything else we can assist you with or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasok for the price. I needed a bed so it worked. Room wasn't horrible. My fiance would not have wanted to stay there.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your feedback about your recent stay. We're glad to hear that our hotel met your basic needs and provided a comfortable place to rest at an affordable price. However, we apologize if the room did not meet the expectations of your fiancé. Your feedback is important to us, and we will use it to continue improving our accommodations. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Robert j sanchez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 Terrible

deivid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Raggilow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 17 Apr 2024
Dear Raggilow,Thanks for your wonderful comments. We are pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I'm also glad that our hotel impressed you enough that you would stay with us again. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

2/10 Terrible

Steve, walden

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Steve,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

laline, miami

Disliked: Cleanliness, property conditions & facilities
S
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 17 Apr 2024
Dear laline,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

wesley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear wesley,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Britany

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I wound not recommend a stay here, there was long hairs all over the bed and pillows and small hairs all over the bathroom. The room was not clean and I would suggest staying anywhere else.
Stayed 1 night in Apr 2024

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 12 Apr 2024
Dear ROBERT,Thank you for your feedback! We're glad to hear that you had a great experience with us. If there's anything more we can do to enhance your next stay, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

2/10 Terrible

Brennan

Disliked: Cleanliness, property conditions & facilities
Room was gross. Shower didn’t look like it’s been cleaned.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 9 Apr 2024
Dear Brennan,We apologize for the condition of your room and the cleanliness of the shower during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret falling short of our standards. Your feedback is important, and we will address this issue promptly with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old smells bad ! Never again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Diane,We apologize for the experience you had during your stay. Your comfort and satisfaction are important to us, and we regret that our accommodations did not meet your expectations. We take your feedback seriously and will work to address any issues with cleanliness or odour to improve our guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Old terrible breakfast should say no breakfast went down the road to eat
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Unfortunately, we have been unable to offer you a positive experience this time. We try to make everyone's stay with us memorable and regret that we fell short of your expectations. We will take steps to improve everything and hope that you will return soon and have an enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property has a weird funky smell, everything looks old, the carpet areas as u walk to ur room r dirty, the room itself has a smell, 1 bed cover had a small stain of old dried up blood. The breakfast was not great, bagels were so hard, no jelly for toast, no spoons for cereal n only small plates that r too small to put the waffles on.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 Apr 2024
Dear Brenda,Thank you for taking the time to share your experience with our hotel. We will be sure to further look into your concerns and address any findings immediately. We strive every day to provide our guests with a superior guest experience. We apologize if we fell short of that goal. We hope you will visit again soon.Sincerely, Hotel Manager

4/10 Poor

Mark

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Arrived at 3am- Clerk rude AF with limited guest service skills wouldn’t allow check in until 7:00am. I had to have Expedia interveen. Breakfast consisted of white bread, OJ, dry cereal, spoiled milk. I Pool was greenish and not available until noon. guess you get what you pay for.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Mark,We sincerely apologize for the disappointing experience you encountered during your recent stay. It's unacceptable that you were met with rudeness from our staff and encountered issues with the breakfast offerings and pool availability. We take your feedback seriously and will address these concerns immediately to ensure they do not happen again. Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

6/10 Okay

Martha

Travelled with partner
Liked: Property conditions & facilities
Quiet convenient location, close to the Casino!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Martha,Thank you for sharing your positive feedback. We're pleased to hear that you enjoyed our quiet and convenient location, especially its proximity to the casino. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Robin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room mold around tub Ac unit filthy plaster patches around edge hidden by curtain unit.. dust everywhere, all doors shredded on bottom, furniture scratched, stains on the walls. This was the Deluxe? when checking out another guest was having an argument with clerk. His room was infested with BED BUGS he had photos, The clerk refused tp return his deposit told him to call Whynham, Wyndham told him to speak with the hotel. This is the worse experience I have ever had . I asked the clerk how long have they been a part of Wyndham, he said 3 years, evidently Wyndham never inspects their hotels they represent.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Robin,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused you during your visit. I am extremely disappointed that you had an unfavourable experience for all the reasons you mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

Joanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is hard to understand. I had to wait while the guy had a personal phone call while halfway through check in. Never told where my room was or about the breakfast. The room smelled like weed. The bathroom has bugs. Never again
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Joanne,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

10/10 Excellent

Franshoira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOve everything
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Franshoira,Thank you for your wonderful feedback! We're delighted to hear that you loved everything about your stay with us. Providing excellent experiences for our guests is our top priority, and we're thrilled that we could meet your expectations. If you have any future travel plans to the area, we'd be honoured to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Mona, Bronx

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Mahima Patel on 1 Apr 2024
Thank you for staying with us!! We hope to see you again soon :)

4/10 Poor

Cristina

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is too expensive for what it offers. Rooms very outdated and smelly, they somehow painted the toilet and it was peeling inside I thought for a sec that it wasn’t properly cleaned but it was paint that was peeling off. I thought for a sec I was staying at a red roof
Response from Hotel Manager on 29 Mar 2024
Dear Cristina,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and facilities, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

4/10 Poor

Cornell

Disliked: Staff & service, property conditions & facilities
No one answers the front desk I literally called like 10 times and no one answers and the property isn’t all that for a $100 deposit that wasn’t told to me on the website and I been left but they are still holding my money
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Cornell,We sincerely apologize for the inconvenience you experienced in reaching our front desk and for any miscommunication regarding the deposit. Your feedback is concerning, and we will investigate the matter promptly to ensure such issues are addressed. Please rest assured that we take guest satisfaction seriously, and we will work to resolve any outstanding concerns regarding your deposit. Thank you for bringing this to our attention. We hope you will visit again soon.Sincerely, Hotel Manager

6/10 Okay

Hemraj

Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Apr 2024
Dear Hemraj,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Amanda,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

6/10 Okay

Hitesh

Travelled with family and small children
Disliked: Staff & service
They offer breakfast. But with very less items and almost no intention to refill anything even it gets over before 9 am.
Stayed 3 nights in Mar 2024
Response from Front Desk on 26 Mar 2024
I apologize for the inconvenience caused by our breakfast service not meeting your expectations. We are addressing the issues to ensure a better experience for future guests.Thank you for your understanding.

4/10 Poor

Caroline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated, windows fogged up, no air condition in the lobby. Smelly. The room was fine.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by the outdated facilities, fogged windows, and lack of air conditioning in the lobby. We take your comments seriously and will address these issues to ensure a more comfortable experience for our guests in the future. We're glad to hear that you found the room satisfactory, and we hope to have the opportunity to provide you with a more enjoyable stay overall during your next visit.Sincerely, Hotel Manager

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallways in the property are really dirty, and the elevator smells too bad. Linen’s room are dirty pillowcases stained
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
We apologize for the cleanliness issues you experienced during your stay. Immediate action is being taken to clean hallways, elevator, and linens. Your comfort is our priority, and we're committed to ensuring a better experience. Please reach out if you need further assistance.

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were rude and the front lobby was extemely hot. Also, I paid for an upgraded deluxe room and got just a standard room with an extremely small and very old TV, as well as realizing after hearing someone else pay for their room, that I overpaid $75 for the same room. Lastly, the free so called breakfast was non exsistent. It was basically a french toast machine and white bread, and the serving area and counter tops were very dirty. I do not te ommened this facility, and I do plan on contacting corporate.
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
I'm truly sorry for the numerous issues you encountered during your recent stay. It's disheartening to hear about the rudeness at the front desk, the discomfort in the lobby, and the discrepancies with your room upgrade and pricing. Additionally, the substandard breakfast and cleanliness concerns are completely unacceptable.Please know that we take your feedback seriously, and we are working diligently to address these issues with our team. Your experience does not reflect the level of service and quality we strive to provide. We understand your frustration and appreciate you bringing these matters to our attention.Regarding your concerns about pricing and room amenities, we will investigate this matter thoroughly and take appropriate action. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future.If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to contact us directly. We value your feedback and are committed to ensuring a better experience for our guests.