Property amenity

Reviews of Holiday Inn Express & Suites Tampa USF Busch Gardens, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 435 out of 1004 reviews" "
Rating 8 - Good. 219 out of 1004 reviews" "
Rating 6 - Okay. 149 out of 1004 reviews" "
Rating 4 - Poor. 109 out of 1004 reviews" "
Rating 2 - Terrible. 92 out of 1004 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Eli

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Eli,It was a pleasure hosting you at Holiday Inn Express & Suites Tampa USF-Busch Gardens! We're glad you enjoyed your visit, and we hope to see you again soon.

10/10 Excellent

Marlitt

Liked: Cleanliness, staff & service, property conditions & facilities
Great service .
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Marlitt,Thanks for choosing Holiday Inn Express & Suites Tampa USF-Busch Gardens. Our team will do all it can to deliver a great stay, so we're glad you appreciated our helpful service. Come back soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property not in a safe area.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Robert,Thank you for your outstanding review of Holiday Inn Express & Suites Tampa USF-Busch Gardens! We're delighted you had an overall fantastic experience while staying with us. However, please know that guest safety is our top priority. Should you have any concerns, our friendly front desk team is always available to assist you. Nevertheless, it was a pleasure to host you, and we look forward to welcoming you back next time you're in Tampa for another terrific stay.

8/10 Good

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Local environment not the best.
Stayed 3 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Steve,Thank you for choosing to stay with us and for sharing your review. While we are sorry our location didn't quite fit your needs, we hope you enjoyed our comfortable accommodations and wonderful staff. We look forward to welcoming you back again soon for a more seamless stay in the future.

8/10 Good

Ruben

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness
Requested a rollaway bed, they did not have one. I contacted the hotel in advance and they did not tell me that I could have booked a suite that had a fold out bed. Breakfast was just average, few healthy choices. Shuttle service to Busch gardens was great
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Michael,Thank you for staying with us during your trip to Tampa. We're delighted you utilized our convenient shuttle service, and we appreciate you mentioning it to your fellow travelers. Your feedback about our breakfast offerings will be shared with our internal team for further consideration, as we are always seeking new ways to improve our facilities and the services we offer. It was truly a pleasure having you here, and we hope you return soon.

10/10 Excellent

Dixie, Columbia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Busch Gardens!
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Dixie,Thank you so much for choosing to stay with us at Holiday Inn Express & Suites Tampa USF-Busch Gardens. Our goal is to provide every guest with a wonderful experience, and we're thrilled you enjoyed your visit. It's great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

KASSANDRA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly employees. Great breakfast. Close to Busch Gardens. Area was a bit sketchy.
Stayed 4 nights in Dec 2023
Response from General Manager on 26 Mar 2024
Dear Kassandra,Thank you for taking a moment to leave us a review. We are thrilled to know you enjoyed your stay with us, particularly highlighting our team members and breakfast. We appreciate you choosing Holiday Inn Express & Suites Tampa USF-Busch Gardens to host your stay and we hope to welcome you back again soon.

8/10 Good

Noel, Moore

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Suitable for a one night stay for a USF campus visit.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Noel,Thank you for your review. We're pleased to note that you were satisfied with your recent stay while visiting USF. It was a pleasure having you here, and we'd be delighted to welcome you back anytime.

10/10 Excellent

Alainna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities
We canceled, or at least tried. We’ll be angry if we are billed. Jim collins
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Jim,Thank you for your feedback. It's unfortunate you had to cancel your reservation. Depending on the type of booking and associated cancelation policy, you may or may not be billed. We recommend contacting the booking site to be sure you understand what to expect, and we hope we'll have the chance to host you in the future.

6/10 Okay

Damaris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was beautiful, spacious, sunny. No complaints there. However, the area felt unsafe, even during the day. There seemed to be homeless and/or drugged out people walking around the neighborhood. Would not recommend venturing out on your own, as far as walking is concerned. Our last night was crazy. We saw a guy running away from a bunch of other people and climbing a fence. Then a while later, we actually heard was sounded like gun shots and then a police siren afterwards. The good thing is that this hotel is right across from Busch Gardens so it is convenient. The hotel entrance is locked during the night so you are safe inside, but outside is a different story.
Stayed 3 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Damaris,Thank you for your feedback. We're glad you found the hotel room to your liking, appreciating its beauty and space. It's also wonderful you enjoyed our convenient proximity to Busch Gardens. Please know your safety and comfort are paramount, and we take your concerns about the neighborhood seriously. We're committed to providing a secure environment within our premises, especially with our night-time security measures. We hope to have the opportunity to welcome you back, ensuring a comfortable and safe experience.

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024

6/10 Okay

Laurie

Travelled with family and small children
It was conveniently located but not great surroundings.
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Laurie,Thank you for choosing to stay with us during your recent trip. We're glad our location was convenient for your needs; however, we apologize for any inconvenience you experienced while you were here. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was newly renovated (though the TV didn't work), but the lobby was small and cramped with limited seating outside of their breakfast room. A bar/restaurant on site would have been nice as the area around the property was dirty, noisy and didn't feel particularly safe.
Stayed 3 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Jonathan,Thank you for providing us with your valuable feedback. We are glad you enjoyed your newly renovated room, but we apologize for any inconvenience caused by the television and will promptly address the issue. Our goal is to provide a comfortable and welcoming environment for all our guests, and we appreciate your suggestions regarding our lobby area and surrounding area. We are committed to improving and eagerly anticipate the opportunity to welcome you back to Holiday Inn Express & Suites Tampa USF-Busch Gardens and showcase our progress.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maria, East Hartford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located close to restaurants and also very clean.
Stayed 7 nights in Jan 2024
Response from General Manager on 23 Feb 2024
Dear Maria,Thank you for choosing Holiday Inn Express & Suites Tampa USF-Busch Gardens! We're thrilled you appreciated our convenient location and found our property exceptionally well-kept. We're committed to providing a comfortable environment for our guests, and we look forward to welcoming you back for another great stay!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet. Shuttle service to and from Busch gardens was excellent.
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Michael,It was our pleasure to provide you with a clean and comfortable place to rest your heads at Holiday Inn Express & Suites Tampa USF-Busch Gardens. We are also happy that our shuttle service to Busch Gardens proved convenient! Thanks for being our guest, and we look forward to our next opportunity to host you.

8/10 Good

Heather

Liked: Staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Chaya s

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower had mold in it. Bathroom had hair in it and floor of the hotel room was filthy.
Stayed 1 night in Jan 2024

8/10 Good

Maria

Stayed 1 night in Jan 2024

6/10 Okay

javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and professional, shower had almost no pressure, breakfast was ok. Price not so good.
Stayed 2 nights in Jan 2024

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay and clean. Just wish they would install hand grips in the bathroom for the tub. We are older and had trouble getting in and out of the shower. Also they served a very good breakfast.
Stayed 2 nights in Jan 2024

8/10 Good

Adrienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms. Keke was Awesome!! She was professional, helpful, and inviting to the customers. She was that extra special touch for the hotel. The lady that worked the morning shift seemed to always be annoyed or something. We said hello to her as we were walking out one morning and she didn't even smile.
Stayed 4 nights in Jan 2024

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was SLUROING CRAWFISH when our employee tried to check in, She put her finger up so he had to wait as she contiue to eat. RUDE DISGUSTING once he checked in he said the room was filthy dirty - black spots and crumbs - no pretense of clean He checked out went to another hotel. We received a full refund. Never booking again! We are an international business and do have employees flying to Tampa all the time--- but never here again, Lost our company businees Hope your lazy entitled employees are happy.

10/10 Excellent

Le Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Corey

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We had the suite on the 4th floor and water literally began pouring from the light in the ceiling! Stains on the sheets, unidentifiable stain on the pull out mattress. definitely could use some updating
Stayed 1 night in Jan 2024

4/10 Poor

Tenika

Stayed 5 nights in Jan 2024

8/10 Good

Purite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Natalia

Travelled with family
Liked: Staff & service
Standard
The location is ideal if you're going to Busch Gardens. Breakfast is standard and not bad. Our room didnt have working ac (it was 60° outside so not terrible)and the tub looked dirty. The area was slightly questionable, but I think that's Tampa in general. Front desk staff was friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Chad

Stayed 2 nights in Dec 2023

8/10 Good

Sharon L

Liked: Staff & service, property conditions & facilities
The motel was dated, but clean. The area around the motel was dreary and run down.
Stayed 2 nights in Dec 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for families
Close to Busch gardens, yuengling brewery which is a must see! Staff was nice, breakfast was good, get there early. Beds were a bit soft. Shuttle driver is great!
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Debadatta

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maylen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was poor and coffe terrible
Stayed 1 night in Dec 2023

6/10 Okay

Toni

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The bathroom shower was nasty. We couldn’t even bathe in it. I did take pictures. There was no trash can or bedding for the pullout available in the room. I was able to pay for the room with my Chime card but they told me they don’t accept that payment. Staff was nice but I won’t stay there again.

6/10 Okay

Toni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I use Chime bank and paid for my room with my Chime card. The property doesn’t accept Chime bank debit or credit as forms of payment. I feel like the hotels and Travelocity need to communicate these things and make it clear that the hotel will not accept this card for deposits. They did make an exception which was nice and the staff was super sweet so everything ended up working out.
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great service at checkin. Very friendly staff. Good breakfast choices. Would definitely stay here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kenneth, Bradenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are here to visit Busch Gardens this is the place to stay. Great staff, clean rooms and a great shuttle to the park.
Stayed 1 night in Dec 2023

10/10 Excellent

Lillian

Stayed 2 nights in Dec 2023

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher, Guernsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean.. tidy.. poor view from room.. close to Busche Gardens tbough.
Stayed 1 night in Dec 2023

8/10 Good

Frances, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kenia, Lake Placid

Ac broken and dirty air vents, TV didn’t work. DIRTY
Stayed 1 night in Dec 2023

8/10 Good

sheila

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mayer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My recent stay at Holiday Express
Hotel was clean, and looked well maintained. The room was clean, and very adequate. Large TV screen, coffee maker, fridge, and microwave. Linen was clean and bed was comfortable. Nice pool and exercise room on premises. The only negative was the included breakfast. I would rate it a 3 on a scale of 10.
Stayed 2 nights in Nov 2023