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Reviews of Fairfield Inn and Suites by Marriott Tampa Brandon

2.5 out of 5
Fairfield Inn and Suites by Marriott Tampa Brandon
10150 Palm River Rd, Tampa, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 378 out of 815 reviews" "
Rating 8 - Good. 239 out of 815 reviews" "
Rating 6 - Okay. 102 out of 815 reviews" "
Rating 4 - Poor. 53 out of 815 reviews" "
Rating 2 - Terrible. 43 out of 815 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roger Evans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Worked with my late checkout. No issues!
Stayed 2 nights in May 2024
Response from Mag Montero on 23 May 2024
Thank you for taking the time to rate your stay with us.Regards

8/10 Good

janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great, there was a roach crawling on the celling. Place was clean front staff was kind and helpful.
Stayed 1 night in May 2024
Response from Mag Montero on 23 May 2024
Thank you for taking the time to rate your stay with us.Regards

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, felt safe a very close to shopping.
Stayed 1 night in May 2024
Response from Magdiel Montero on 17 May 2024
Thank you for taking the time to rate your stay with us.Regards !

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The AC unit in the room squeaked like a mouse was running on a wheel in it and the room always felt humid.
Stayed 1 night in May 2024
Response from Magdiel Montero on 17 May 2024
Thank you for taking the time to rate your stay with us.Regards !

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nearby restaurant, clean room, shower accessories, night/evening clerk very nice. Breakfast good
Stayed 1 night in May 2024
Response from Magdiel Montero on 17 May 2024
Thank you for taking the time to rate your stay with us.Regards !

10/10 Excellent

KAREN, Leesburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of hotel. Did not seem to have the same care as inside. Trash can by front door was overflowing when we checked in and out
Stayed 1 night in Apr 2024
Response from Magdiel Montero on 17 May 2024
Thank you for taking the time to rate your stay with us.Regards !

8/10 Good

Jose, Kissimmee

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
very unfriendly staff In the front desk when welcoming us
Stayed 1 night in Apr 2024
Response from Magdiel Montero on 17 May 2024
Thank you for taking the time to rate your stay with us.Regards !

10/10 Excellent

Markos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while travelling with work. Room was cosy but would say the decor and condition of the hotel was a little tired/dated. Overall happy with it as it was near the location of my meeting. The pool was a bonus which was quite nice in the heat.
Stayed 2 nights in Apr 2024
Response from Magdiel Montero on 17 May 2024
Thank you for taking the time to rate your stay with us.Regards !

10/10 Excellent

JOE, Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024
Response from Mag on 20 Apr 2024
Thank you for taking the time to rate your stay with us.

10/10 Excellent

JOE, Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendliness.
Stayed 1 night in Apr 2024
Response from Mag on 20 Apr 2024
Thanks for talking the time to rate your stay with us.Regards

8/10 Good

Minh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is too old, need renewal
Stayed 1 night in Apr 2024
Response from Mag on 17 Apr 2024
Thank you for taking the time to rate your stay with us.Regards

8/10 Good

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for an overnight stay. It was close to restaurants and close to the cruise port. Convenient!
Stayed 1 night in Mar 2024
Response from Mag on 29 Mar 2024
Thank you for rating your stay with us! Regards

8/10 Good

Sheryl

Travelled with family
Liked: Staff & service
Pool was very dirty my entire stay. Towels were not stocked well and room was only cleaned upon request. For $200 per night I expected much better!
Stayed 4 nights in Mar 2024
Response from Mag on 29 Mar 2024
Thank you for rating your stay with us! Regards

8/10 Good

Benjamin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot did not have enough light so we had to walk in the dark. Almost no parking available when we got there after dark. Had to park behind the building and walk around to the front in the dark. The room was damp but clean. Employees were very kind and helpful.
Stayed 1 night in Mar 2024
Response from Nina on 20 Mar 2024
Thank you for taking the time to leave such positive feedback from your recent visit with us at the Courtyard Tampa Brandon, I'm glad to hear you enjoyed your stay!

10/10 Excellent

Jacqueline

Travelled with family
Liked: Amenities
To: Management@the Fairfield/Marriott, Janie Mckenzie, and Sierra (Desk Clerks) I resided at the Fairfield Inn Marriott Hotel from February 14-21, 2024. I must say that I was very pleased with the outstanding Service I receive from Janie, Sierra, and Mckenzie. reason for my trip was death in my family. Upon my arrival, Check in time was 3:00 p.m., and my flight arrived early. When I arrived at the hotel at 12:00, Sierra told me that my room was not ready, apologized, something she did not have to do because of early check-in. She provided my husband and I with free drinks, condiments, as well as an apology for the inconvenience. I have stayed at the Hilton, Embassy, and Hampton as well as other hotels doing my travel. In this day and age, top of the line service was never as good as the Desk Clerks at this Hotel. They represent the face of the Fairfield Inn/Marriott very well. For instance, the night stand lamp had a short, causing my room to black out, and they immediately change my room, apologize for the inconvenience, and provided me with another room. anie, one of the Desk clerks showed Kindness, compassion, care, and concern, something that I most needed due to the passing of my brother. If you want excellent service, a beautiful environment for your stay, as well as place where you will feel at home, this is where you want to be during out of town visits. Look no further because you will find that this staff, as well as services provided at this hotel is ou
Stayed 7 nights in Feb 2024
Response from Mag on 29 Mar 2024
Thank you for rating your stay with us! Regards

10/10 Excellent

Matthew, Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel for the price. Quiet, well kept, friendly staff. Nothing fancy (if u want that, go to a full service Marriott) but a good value.
Stayed 3 nights in Feb 2024
Response from Mag on 29 Mar 2024
Thank you for rating your stay with us! Regards

4/10 Poor

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mag on 29 Mar 2024
Thank you for rating your stay with us! Regards

2/10 Terrible

gina

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
I cancelled this reservation! We stayed 1 night last week. Hotel is in very bad condition: dirty, carpets need replaced, rooms redone, bathrooms horrible, elevators dirty.
Stayed 3 nights in Feb 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

8/10 Good

John, Covington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older girl, however it was well kept up with clean carpet, plenty of ice water, coffee available. Clean and friendly staff.
Stayed 2 nights in Feb 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

10/10 Excellent

Vonzella

Travelled with family
Liked: Amenities
Clean room and hotel, polite staff kitchen and desk staff. Overall excellent
Stayed 6 nights in Feb 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely needs to up the cleaning and throw out old mattresses. I had to request a new room due to our mattress being extremely dirty and molded. Whole hotel smelled very musty. Will not stay again.
Stayed 1 night in Feb 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

8/10 Good

Francheska

Stayed 1 night in Feb 2024
Response from Nina on 20 Mar 2024
Thank you for choosing Fairfield Tampa Brandon.

4/10 Poor

Susan

Travelled with family
Disliked: Amenities, property conditions & facilities
Old and in need of major updates. Rust in bathroom and overall condition of building in need of help.
Stayed 3 nights in Feb 2024
Response from Nina on 4 Apr 2024
Thank you for choosing Fairfield Tampa Brandon. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and safe location
Stayed 2 nights in Jan 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

6/10 Okay

Sharon

Stayed 1 night in Feb 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel Service excellent
Stayed 1 night in Jan 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

10/10 Excellent

eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

8/10 Good

Reauna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Given a cheaper room
I paid for a room with a sofabed and got a regular room with just a chair. I didnt complain because I was too tired to go down and change rooms.
Stayed 1 night in Jan 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe, convenient! Friendly staff!
Stayed 1 night in Jan 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

8/10 Good

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff. Reasonable price.
Stayed 1 night in Jan 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean, which is important. Unfortunately, a strong smell of weed was all around, which I’m sure the hotel could not totally control that. My husband didn’t like the breakfast but it was okay to me. Now, my problem is with the parking outside. If you come in later in the evening the only parking available is in the back of the property and the lighting is awful. Please improve on the lighting. This is our second stay at this particular property and was stuck in back in the almost dark parking area. Otherwise, the stay was good.
Stayed 2 nights in Jan 2024
Response from Magdiel Montero on 17 Feb 2024
Thank you for takin the time to rate your stay with us.Best Regards,

10/10 Excellent

Lissette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet hotel. Excellent location
Stayed 1 night in Jan 2024
Response from Jose on 22 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Rhonda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
One night
The place could use a little facelift on the exterior, especially
Stayed 1 night in Jan 2024
Response from Jose on 20 Jan 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.

10/10 Excellent

Crystal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean hotel. Great breakfast!
Stayed 1 night in Jan 2024
Response from Jose on 14 Jan 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

walter j

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jose on 14 Jan 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

walter j

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jose on 14 Jan 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything very good
Stayed 1 night in Dec 2023
Response from Jose on 2 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

VIVEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jose on 2 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent.
Stayed 1 night in Dec 2023
Response from Jose on 2 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Terrence, Pilot Mound

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Quiet and great breakfast
Stayed 1 night in Dec 2023
Response from Jose on 2 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Danielle, Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jose on 2 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

William

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jose on 2 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Yulanda

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good.
Stayed 1 night in Nov 2023
Response from Jose on 2 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property and staff
Stayed 3 nights in Nov 2023
Response from Jose on 2 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

James

Stayed 1 night in Nov 2023
Response from Jose on 2 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent
Stayed 2 nights in Nov 2023
Response from Jose on 30 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jose on 30 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quietness
Stayed 4 nights in Nov 2023
Response from Jose on 30 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

DAPHNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was pleasant. Easy check in and out. Dining area was clean and had a nice variety of food choices.
Stayed 1 night in Nov 2023
Response from Jose on 30 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.