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Reviews of Casa Bella Inn & Suites Extended Stay

3 out of 5
Casa Bella Inn & Suites Extended Stay
2850 Apalachee Pkwy, Tallahassee, FL

Reviews

5.6
Rating 10 - Excellent. 46 out of 207 reviews" "
Rating 8 - Good. 27 out of 207 reviews" "
Rating 6 - Okay. 36 out of 207 reviews" "
Rating 4 - Poor. 31 out of 207 reviews" "
Rating 2 - Terrible. 67 out of 207 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elaine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty bathroom, dirty floors, dirty AC unit. Not enough towels, not enough pillows. Smoke detector chirping all night. No toiletries, not even hand soap. Horrible, stay away!
Stayed 4 nights in May 2024
Response from General Manager on 9 May 2024
Dear Elaine,Thank you for letting us know about your experience staying with us. We are disappointed our hotel's high standards were not met, and we apologize for any concerns with our accommodations. Our team will use your comments to identify areas that need improvement and correct those items immediately. We appreciate your review and hope you will allow us another opportunity to prove ourselves to you.Rapunzel McClinton,General Manager

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to check-in at 1pm and were informed that they couldn't check us in before 3pm, so to come back. When we did arrive back at 2:45, we were then informed that our reservation had been canceled and that we were allegedly notified. The supposed manager of the property was extremely rude, and when I asked for confirmation of alleged notification of cancelation, she rolled her eyes then when I called her out on that she snapped her fingers at me. Finally she printed out the cancelation notification and it was from Thursday 10am. Barely 24 hours notice. We flew in for a gradation that was to begin in less than 3 hours and we had to scramble and find a new place to stay in order to get ready in time. This alleged manager refused to give me her name and that this situation wasn't her fault. She stated that management canceled all reservations made prior to Jan 2024. They offered no options or resolutions. If other properties even had a vacancy, most did not, they were charging $500 per night! This experience was extremely horrible and upsetting. This property should be removed from your list of partners.
Stayed 3 nights in May 2024
Response from General Manager on 8 May 2024
Dear Nicole,Thank you for taking the time to share your feedback. We're disappointed to learn about your experience and apologize for the inconvenience caused by the miscommunication and the lack of available options for your stay. Rest assured, we take your concerns seriously and will address them to ensure such incidents are avoided in the future. Despite this inconvenience, we hope you'll give us another chance in the future. We'd love the opportunity to provide you with a seamless and enjoyable stay next time.SignedRapunzel McClinton,General Manager

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
The staff are very friendly and welcoming! Our room was being renovated, so there were a few hiccups— the door knob to the bathroom would fall off if used, the bottom of the bathroom door hadn’t properly been planed so it would hit the floor and “stick.” The guest room floor had been retiled and looked nice, but the surface had been greased with a slippery substance. We had to be careful not to slip and I wore shoes because the greasy surface put me off. The bathroom countertop was very nicely designed for two people to use simultaneously. Nice to have outlets on both sides of the sink. The bathroom amenities were also nice. The bathroom had a dead bug in the corner, so I did not want to shower, and there were not enough towels for 2-3 people. Enough towels for 1 person. The beds were quite comfortable, and we appreciated a 2 bedded room, as per our request. The pillows were stuffed with foam pieces which was odd. The main guest room door did not have a bolt on the interior, which made my husband concerned. It was nice to have a microwave and refrigerator in the room. The refrigerator, however, smelled strange so we did not want to eat the takeaway leftovers because of that odor. Plenty of parking. The pool area looked nice. Casa Bella needs a little more love, but maybe when the renovation is complete, this “work in progress” might improve. We appreciated the kind staff. The warm welcome went a long way.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Angela,Thank you for taking the time to share your honest thoughts. It's wonderful to know our hospitable team left a memorable impression on you, and we appreciate your recognition of our efforts to provide our guests with top-notch facilities. Your feedback is greatly appreciated and will be shared internally so any opportunity for improvement can be taken. We look forward to welcoming you back in the future for a seamless stay worthy of a perfect rating! SignedRapunzel McClinton,General Manager

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no shower curtain in the bathroom, there’s spider webs on the inside of the window, the A/C unit is clogged and dirty. They also advertised pictures with food warmers for breakfast but they don’t serve any.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Sarah,Thank you for taking a moment to leave a review. We regret to learn that your recent experience fell short of expectations. Your feedback will be shared with our team to ensure our high standards of cleanliness are being met and to seize any opportunity to improve. It was a pleasure having you here, and we hope you will give us another chance to deliver a seamless stay worthy of a perfect rating.SignedRapunzel McClinton,General Manager

6/10 Okay

Norman

Business traveller
Liked: Cleanliness, staff & service
Not much of a stay but Ok.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Norman,Thank you for your recent stay and for taking the time to share your comments. While we're glad you had an enjoyable experience, we're disappointed to hear we may have fallen short of meeting all of your expectations. Our front desk team is always available and happy to help with any concerns that may arise during your time with us and to ensure you have a comfortable stay. We're grateful for your comments, and we hope to have the opportunity to impress you the next time you're in the area.SignedRapunzel McClinton,General Manager

2/10 Terrible

Alfredo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about this hotel. It was filthy, there were roaches, and their key system was faulty. I actually came 11:45 pm back ; key didn’t work . Called and bang on door for about an hour; no response till police came and nothing could be done. Had to get another room during FATHER’s weekend for my daughters !!!. No rooms anywhere but one finally got at 2:00 am!!!. Cost me $475 plus tax!. Manager was suppose to call me and did not and Expedia informed me that they would not warrant a refund or any consideration for that nightmare weekend at that awful place !!!
Stayed 2 nights in Mar 2024

2/10 Terrible

gerson

Disliked: Cleanliness, staff & service, property conditions & facilities
No good at all. Place really unhealthy. Dirt. Bedbugs. Bad smell Never go back again.
Stayed 2 nights in Mar 2024

6/10 Okay

Karen

Stayed 1 night in Mar 2024

2/10 Terrible

Lisa

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
BEWARE- TERRIBLE PLACE
This hotel needs to be updated on your site ASAP. It is very bad. Dirty, broken fixtures, poor internet and understaffed
Stayed 3 nights in Feb 2024
Response from Darla on 13 Feb 2024
Thank you for taking the time to write your comments on your recent stay at the Casa Bella Inn and Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very lovely hotel and staff very friendly. I would recommend this place
Stayed 1 night in Feb 2024
Response from Darla on 13 Feb 2024
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
I had no hot water to bathe, tried at night then next morning, None! The heat blew cold air even at 83 degrees on heat! Had to use blankets from both beds! TV wouldn’t turn on. Could not open microwave! Was there for only one night, in late & out early next morning… was very tired nurse! Too tired to complain and change rooms after getting in with my luggage so just went to bed after eating a cold dinner! When I told front desk next morning, was told “you should have told us last night” & that’s it!
Stayed 1 night in Feb 2024
Response from Darla on 10 Feb 2024
Thank you for taking the time to write your comments on your recent stay at the Casa Bella Inn and Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Charles

Business traveller
Stayed 3 nights in Jan 2024
Response from Darla on 30 Jan 2024
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Great hotel great staff
Stayed 3 nights in Jan 2024
Response from Darla on 28 Jan 2024
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

4/10 Poor

thu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mixed Review
When we arrived they told us they had no more rooms available. There was no phone call or email to address the concern until we arrived very late after a day of driving. They were nice enough to give us an option to stay in room without hot water or a room without key entry. We took the latter. The room was kind of dirty and only had one towel for us to share. We were still glad to have a place to stay but nothing was offered in compensation, even after reaching out the next day.
Stayed 1 night in Jan 2024
Response from Darla on 26 Jan 2024
Thank you for your feedback. We're so sorry to hear that your stay didn't quite live up to your expectations. We hope to have the chance to welcome you back and make a better impression soon.

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent stay great staff
Stayed 2 nights in Jan 2024
Response from Darla on 26 Jan 2024
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

2/10 Terrible

Preston

Stayed 2 nights in Jan 2024
Response from Darla on 23 Jan 2024
Preston, thank you for your feedback. We're so sorry to hear that your stay didn't quite live up to your expectations. We hope to have the chance to welcome you back and make a better impression soon.

6/10 Okay

pablo alcides

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Darla on 18 Jan 2024
Thank you for your kind review! Please be sure to stay with us again in the future!

8/10 Good

Angela Rose, PENSACOLA

Travelled with group
Liked: Amenities
For what we paid, it was completely worth it, the staff were extremely friendly and very sweet. It was a convenient location and the property was maintained. Our individual room was safe, and the towels were very soft and fluffy. I would definitely stay there again, when looking for an affordable Weekend getaway
Stayed 2 nights in Jan 2024
Response from Darla on 10 Jan 2024
Thank you for your kind review! Please be sure to stay with us again in the future!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Darla on 3 Jan 2024
Thank you for your kind review! Please be sure to stay with us again in the future!

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I ever stayed
I paid for two rooms but reservation was made for one room. The mattress is dirty and hard. The shower tub doesn’t drain
Stayed 1 night in Dec 2023
Response from Darla on 31 Jan 2024
Thank you for taking the time to write your comments on your recent stay at the Casa Bella Inn and Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Kenetra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
This hotel do not tell u in advance that they require a security deposit at check in, u have to request wash towels, no hair dryer in room or coffee pot….
Stayed 3 nights in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Sheri

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was filthy
Key didn’t work so went back to office and 2nd key didn’t work so I asked for a different room and it was disgusting, visibly filthy floor and dust everywhere. Could see footprints on the tile floor. Also the smoke detector was beeping. Went back to front office and asked for another room this one was filthy too. The smoke detector wasn’t beeping because someone took it off the wall. Even had visible dried dirt, sticks and pine needles on the bathroom countertop and night stand was gross too. At this point an hour had gone by since we checked in and we just excepted another room change would not improve the conditions. I highly recommend never staying here especially if you have kids, it was just my husband and I. I seriously want a refund, I have seen nicer conditions in a campground shower house than the conditions of the rooms we saw. The ice machine and vending machine were not in operation. The elevator entrance was very dark at night. The one positive was they had an elevator since we were on the 3rd floor.
Stayed 1 night in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to another hotel
Rude staff, hotel smelled. I left and stayed elsewhere
Stayed 1 night in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

8/10 Good

Antonio

Travelled with family
Liked: Staff & service
Good location. Good hot breakfast.
Stayed 2 nights in Dec 2023
Response from Darla on 3 Jan 2024
Thank you for your review. Please be sure to stay with us again in the future!

6/10 Okay

Sporty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Satonja

Stayed 2 nights in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

4/10 Poor

Therese

Stayed 2 nights in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
A Fair Stay but not the Greatest
The room had decent beds & floors but the tub, toilet, & sink was not clean. The floor in the bathroom was not clean either. There weren't any rags.
Stayed 1 night in Dec 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

8/10 Good

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Darla on 3 Jan 2024
Thank you for your review. Please be sure to stay with us again in the future!

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for price.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 Terrible

Marilizzie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was not somewhere we would recommend. ever.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Todd

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Dirty and gross in every aspect.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Beth

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived at 11:00 at night only to be told that there was no room for us. We were sent 20 minutes out of the way to stay at a sister hotel, Seven Hills Suites. The room was clean and the bed slept fine. Upon waking the in the morning the shower only had hot scalding water so we were unable to shower before heading out for work. We were not offered an apology let alone a discount. An apology would have been nice and a discount would have been even nicer.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

6/10 Okay

Darsha

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My linens smelled of cigarette smoke and I was afraid to walk on the floor without shoes. I reserved a king/ business room but was downgraded because none were available.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean! Pay to stay elsewhere!
The lady at the front desk was very nice. The room was not clean. There were shoe prints in the dirt on the bathroom floor. I don’t think the room has ever been mopped. I threw water on the floor and used a towel to just get the top layer of grime off. The AC unit was gross with things in the grates. The walls are super thin. We were limited with choices in hotels as we booked late. Definitely will not stay here again!
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There’s nothing I can add to what others have said. There was mold on our ceiling, hair in the bathroom, and someone else’s toothpaste in my sink. Like my husband said “it served its purpose and we didn’t pay double for an adequate hotel!!!!
Stayed 2 nights in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

10/10 Excellent

Steve

Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 Terrible

Piper

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not even worth the cheap price. We booked a king but were put in two doubles. The room was disgusting, dirty floor, sink had hair and toothpaste left in it, melted ice cream in the mini fridge. We went back to the front and told them about the condition and somehow they had a king room for us. We took the king but it was dirty too. YWe found chip crumbs beside the bed, dust in every corner, spider webs along baseboards. Worst stay we’ve probably ever had.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Michael, tampa

Stayed 2 nights in Nov 2023
Response from Darla on 3 Jan 2024
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 Terrible

Richard

Disliked: Cleanliness
Give this Place a Pass
The room was not cleaned when I checked in. There was dirt on the counters and floors. There was a used bar of soap in the shower from the previous guest. The TV remote was sticky (yuck). I put a request on the door for maid service, but no one came. Breakfast was OK, waffles, eggs, bacon, etc. The front desk was friendly and helpful, and the maids gave me extra soap and shampoo on request, just never made it to the room for actual cleaning before or during my stay.
Stayed 4 nights in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Corey

Travelled with group
Disliked: Staff & service
They did not let me check in early and then they overbooked and didn’t let me stay in my room.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Perry

Travelled with group
Disliked: Cleanliness, staff & service
In all my years of traveling to Tallahassee for FSU football I've never had the experience of checking into a hotel where the front desk worker tells me my room won't be available until 3PM. I was able to get a room at 2PM and upon receiving my room keys the door wouldn't open after two attempts to recode the key. I told workers I had to leave for the game and would return to get my keys. The keys were ready and the lock was changed and fixed. I went out for dinner and drinks and returned to the hotel lobby to find no front desk worker. A guest told me he observed her grab her backpack and leave for the evening. I waited for approximately 15 minutes to hopefully get a towels and wash rags with no success. I wake up the next morning and return to the front desk to ask her for towels and rags. She informed me there were no towels and provided me with a damp rag. There were coffee packs in the room with no coffee maker. I've never left a hotel without leaving a generous gratuity for the house cleaning personnel. Today I left no gratuity. I want a refund for the terrible service as well as the poor condition of this hotel.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service
I wasn’t able to check in when I arrived at the hotel. And had to sleep in my car with my family because I couldn’t get in my room until the next morning. and then my room was still not ready for me so I had to wait until 3 pm to get in my room. No towels to shower. poor communication and service will not be recommending this place to anyone. Also I contacted hotel.com for a refund for not being able to check in on the first day.
Stayed 2 nights in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Sally

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms not clean and old
This place was very disappointing. Only two bath towels. No hand towels. Floor was completely dirty. No hairdryer will not stay here again.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 Terrible

md S

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Stain in the bed sheet. Bad smelling. Stay in this hotel if you like to have a sleepless night.
Stayed 1 night in Nov 2023
Response from DM on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 Poor

Sharon

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Price was very reasonable. However the room was not cleaned properly. The trash can hadn't been emptied. Something had been spilled on the cabinet and not wiped up. The floor hadn't been swept or mopped.
Stayed 1 night in Oct 2023
Response from dm on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

6/10 Okay

Gloria J., Palmetto

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Older property. Comfortable room. Not clean.
Stayed 2 nights in Oct 2023
Response from dm on 29 Nov 2023
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack