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Reviews of Toyoko Inn Shin Takaoka Station Shinkansen Minami

3 out of 5
Toyoko Inn Shin Takaoka Station Shinkansen Minami
3015, Shimokuroda, Takaoka, Toyama

Reviews

7.8

Good

Rating 10 - Excellent. 116 out of 418 reviews" "
Rating 8 - Good. 190 out of 418 reviews" "
Rating 6 - Okay. 74 out of 418 reviews" "
Rating 4 - Poor. 20 out of 418 reviews" "
Rating 2 - Terrible. 18 out of 418 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

SHAOCONG

Good
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。次回ご来館いただけた際には更なるおもてなしをご提供できますよう従業員一同、精進して参ります。

8/10 Good

SHAOCONG

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr 2024
This time, thank you for staying at our hotel from some hotels.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

8/10 Good

SHAOCONG

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr 2024
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Pon

Stayed 1 night in Feb 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr 2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Kei

Stayed 1 night in Dec 2023
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 25 Jan 2024
先日はご宿泊頂き誠にありがとうございました。またのご利用お待ちしております。

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the fact that it was just across from the train station and a 3 min walk to the mall. The room we had was quiet and a bit more spacious than the usual rooms you get. The breakfast was mostly hit than miss.
Stayed 3 nights in Oct 2023
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 15 Nov 2023
Thank you very much for staying at our hotel.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

8/10 Good

fumiko, Phoenix

Stayed 1 night in Aug 2023
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 5 Sept 2023
この度は当ホテルへのご宿泊、誠にありがとうございました。又のご利用をスタッフ一同お待ちしております。

8/10 Good

SUK KWAN

Stayed 1 night in Apr 2023
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 30 July 2023
この度は当ホテルをご利用いただきまして誠にありがとうございます。またのお越しをお待ちしております。

10/10 Excellent

Shichiro

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast
Stayed 1 night in Mar 2023
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 19 Aug 2023
This time, thank you for staying at our hotel from some hotels.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is "almost perfect" in my book including staff's politeness, excellent location in front of train/bus station, cleaness and comfort room, not to mension the outstanding breakfast. I would've given it a perfect 10 if they could change the stingy 16:00 check-in time a little earlier. As a city hopper like me, all I need when arriving a new town is to relax in a cozy room as quickly as possible, but instead, I literally became a poor 'drifter' due to the late afternoon check-in time policy.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right outside the JR Shin-Takaoka station, I had booked my stay here due to typhoon Hagibis as the Shinkansen to Tokyo has been suspended. After staying one night I had extended another night. The room was super clean. The staff were polite, prompt and helpful even though I did not speak any Japanese!
Stayed 1 night in Oct 2019

8/10 Good

Quby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location, right in front of JR station
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Right opposite Shinkansen station.
Stayed 1 night in Apr 2019

8/10 Good

erik

Good location,nice staff,clean.but too small space .
Stayed 1 night in Nov 2018

4/10 Poor

Itis, SLC, UT

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel’s room is very small, hard to move / walk in the room. The breakfast was salty.
Stayed 1 night in Nov 2018

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Pri, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was great! The staff were really helpful and gave us directions to places, and were very accommodating when we had to use the luggage storage after we checked out.
Stayed 2 nights in Sep 2018

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All what a traveler needs
Everything is well thougt for the passerby. Convenient laundry machines inside the hotel. Brekfast buffet is good.
Stayed 3 nights in Aug 2018

8/10 Good

Poh Hian, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
A good nights rest
Business hotel, clean, good bed, good shower, good breakfast
Stayed 1 night in Apr 2018

6/10 Okay

Hanno

Liked: Cleanliness, property conditions & facilities
Well located between Toyama and Kanazawa.
Quite new hotel just beside the JR Shinkansen station. Good for those with JRRailpass. Only 10 minutes to Kanazawa or Toyama (end of Alpine Road) by Shinkansen, but much cheaper then hotels in the two cities. Room was small as usual for this class of hotel, but clean. Staff very friendly. Aeon mall 3 mins walk away. Only minus: The breakfast was quite basic. No juice, milk, fruit, corn flakes. But OK not to leave hungry. For just a night or two I recommend this hotel.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience, dishonest management
It is very rare to find dishonesty and bad customer service in Japan, however, this hotel is an stark exception. I would caution any travelers visiting the area to look elsewhere for lodging. Here are a few notes from my experience: It stated on Expedia that the check-out time is 11 am. And so I checked out at around 10:55 am. I was charged a 1080 Yen fee for “late checkout”, even though I was 5 minutes early. When I showed them the 11 am check-out posting on Expedia, they told me that Expedia made a “mistake” and that the real check-out time is 10am, and that I owed the money. They wouldn’t budge and offered zero apology. I felt this was extremely wrong and dishonest – since their listing is their responsibility, not mine. On a separate note, the day I checked in, there was a major snow storm, and the hotel was mostly empty. I got in early, and I was told to wait until check in time. The Expedia listing said the check in time was 3 pm, however, they didn’t do check-in at the hotel until 4 pm. When I tried to check in at 3:55 pm, I was told to wait. Then, at exactly 4 pm the receptionist handed the key to me. And so it seems that this hotel made mistakes on its Expedia listing. The staff seem robotic, and more concerned about following the rules than using common sense and doing right by their customers.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Basic, staff not friendly for Japanese standard.
Please note check-in time at 4pm. Members can check in at 3pm. First entered the room, toilet has bad smell, ventilation problem. Breakfast very basic. More suitable for member's stay.
Stayed 2 nights in Nov 2017

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast
Great location for train trips around.
Stayed 5 nights in Oct 2017

8/10 Good

noriaki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
次回も利用します
Stayed 1 night in May 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 17 May 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。次回ご来館いただけた際には更なるおもてなしをご提供できますよう精進して参ります。

8/10 Good

Misuzu

Liked: Amenities
朝食も付いて良かった。
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 16 May 2024
先日はご宿泊頂きありがとうございました。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

8/10 Good

Kohei

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 15 May 2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。またのご利用をお待ちしております。

8/10 Good

Osamu

Liked: Cleanliness, staff & service, property conditions & facilities
問題なかった
Stayed 1 night in May 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 14 May 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。またのご利用をお待ちしております。

8/10 Good

nobumoto

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
立地が良く格安でとても助かっています。 朝食がついているところもとても有難い。 新高岡駅前にもっとこう言うホテルが増えればいいのに(´ω`)
Stayed 1 night in May 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 12 May 2024
この度は、数あるホテルの中より当ホテルにご宿泊ありがとうございます。これからもお客様のご評価を励みに、よりご満足いただけるよう努力して参ります。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

8/10 Good

???

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
無料のバイキング式朝食は種類が豊富で外国人の妻も楽しんで食べる事が出来ました。 新高岡駅中にコンビニはありますが24時間ではなく夜に小腹がすいたらかなり歩かないとコンビニはないです。 目の前にはバスターミナルがあり、城端線が走ってるので便利です。城端線は本数が少ないので時刻表を確認することをオススメします。 イオンモールがホテルから歩いて5分以内の所に有りお土産買ったり、映画館も入ってるので時間を潰すのに最適です。
Stayed 4 nights in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 7 May 2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

8/10 Good

kenichi

Stayed 1 night in May 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 7 May 2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

6/10 Okay

Ayako

喫煙しか空いていませんでしたが、臭いはほぼ気にならない程度でした
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 7 May 2024
この度はご宿泊頂き誠にありがとうございます。今後も館内全スタッフ一丸となりまして、皆様にお寛ぎの場とご満足をご提供出来ますように取組んでまいります。またのご利用をお待ちしております。

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもキレイ。
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 4 May 2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。又、お忙しい中時間を割いてご投稿頂きました事、重ねて御礼申し上げます。これからもより良いサービスをご提供できますよう一同精進して参ります。皆様のまたのお帰りを心よりお待ち申し上げます。

10/10 Excellent

kengo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったですよー
Stayed 1 night in May 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 7 May 2024
この度はご宿泊頂き誠にありがとうございます。今後とも多くのお客様に感動と満足を与えられるようスタッフ一同精進して参ります。お客様のまたのご利用心からお待ち申し上げます。

8/10 Good

????

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
レイトチェックインも対応してくれました。
Stayed 1 night in May 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 8 May 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きありがとうございます。今後も皆様にご満足いただけるように取組んでまいります。またのご利用をお待ちしております。

8/10 Good

Yutaka

綺麗な部屋でした。
Stayed 2 nights in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 3 May 2024
先日はご宿泊頂きありがとうございました。これからもお客様のご評価を励みに、よりご満足いただけるよう努力して参ります。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

6/10 Okay

Nobuo

Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 3 May 2024
この度は当ホテルにご宿泊頂きまして誠に有難う御座いました。またのご利用をお待ち致しております。

10/10 Excellent

MASAYUKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 3 May 2024
この度はご宿泊頂き誠にありがとうございます。またのご来館を心よりお待ち申し上げます。

10/10 Excellent

Yuko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新高岡の駅前で、どこに移動するにもとてもアクセスが良いことが有り難かった。
Stayed 2 nights in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr 2024
この度は、当ホテルにご宿泊ありがとうございます。今後も多くの方に選ばれるホテルになるよう取り組んでまいります。またこちらへお越しの際は、ぜひ当ホテルをご利用ください。

10/10 Excellent

???

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の中がとてもきれいだった。
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。お客様のまたのご来館を心よりお待ち申し上げます。

10/10 Excellent

??

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新高岡駅(新幹線駅)の目の前のため、大変便利でした
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr 2024
先日はご宿泊頂きありがとうございました。これからもより良いサービスをご提供できますよう、従業員一同、精進して参ります。皆様のまたのお越しを心よりお待ち申し上げます。

8/10 Good

Shinichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルそのものは大きな不満はありません。 駅周辺が開発途上のせいか、深夜営業しているコンビニが付近になく、最終の新幹線で到着すると夜食が調達できませんでした。 ホテル内に冷凍食品の自販機などがあると助かります。
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr 2024
この度は、数あるホテルの中より当ホテルにご宿泊頂き有難うございます。今後も館内全スタッフ一丸となりまして、皆様にお寛ぎの場とご満足をご提供出来ますように取組んでまいります。

6/10 Okay

yoshio

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr 2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Yuya

Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 4 May 2024
この度はご宿泊頂き誠にありがとうございます。またのご来館を心よりお待ち申し上げます。

2/10 Terrible

Atsumu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。いただいたご意見について真摯に受け止め、今後の改善の際の材料とさせていただきます。

8/10 Good

Seiichi

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr 2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。