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Reviews of Rydges Pit Lane Hotel

3.5 out of 5
Rydges Pit Lane Hotel
543 Dukes Highway, Tailem Bend, SA

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 192 reviews" "
Rating 8 - Good. 55 out of 192 reviews" "
Rating 6 - Okay. 13 out of 192 reviews" "
Rating 4 - Poor. 5 out of 192 reviews" "
Rating 2 - Terrible. 6 out of 192 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Mar 2024
Response from Rydges Pit Lane Front Desk on 3 Apr 2024
Hi Bj,Thanks for the 5/5 rating! We hope to welcome you again soon.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stopover on roadtrip back to Melbourne. Was perfect for what we needed somewhere clean, modern and quiet to stay. Would stay again.
Stayed 1 night in Mar 2024
Response from Front Office Team on 29 Mar 2024
Hi Jane,Thank you so much for the great feedback, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rydges Pit Lane Front Desk on 12 Mar 2024
Hi Tristan,Thanks for the 5/5 review! We're thrilled you enjoyed your stay with us & we hope to welcome you back again soon.

10/10 Excellent

Terry

Stayed 1 night in Jan 2024
Response from Team Pit Lane on 11 Feb 2024
Hi Terry,Thank you so much for the 10/10 review! We hope to welcome you back in the near future and are glad you enjoyed your stay with us

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location & the views. Beds were amazing
Stayed 1 night in Jan 2024
Response from Team Pit Lane on 14 Jan 2024
Hi Barry,Thank you so much for your review and feedback. We are glad you had such a great stay at our hotel and our beds were comfy!We look forward to seeing you again.

8/10 Good

Brenda

Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Rydges Pit Lane Front Desk on 10 Dec 2023
Hi Michael,Thanks for the 4/5 review. We hope to welcome you back in the near future.

8/10 Good

Ralph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Last Minute stop
Last minute booking on a road trip from Melbourne area over to Adelaide. Just got tired and wanted to stop. Very cool place, great surprise! It you are a race fan, car buff or just like cool cars you would enjoy the lobby ! Just a bummer it was a Monday, so the restaurant was not open... headed over to the local pub 7 minutes for good old fashioned pub grub.
Stayed 1 night in Nov 2023
Response from Rydges Pit Lane Front Desk on 10 Dec 2023
Hi Ralph,Thanks for your review. We're glad you enjoyed your stay. Hopefully we can welcome you to our Apex Bar and Dining Restaurant next time.Thanks

10/10 Excellent

MICHAEL

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Rydges Pit Lane Front Desk on 10 Dec 2023
Hi Michael,Thanks for the 5/5 review. We hope to welcome you again soon.Thanks

10/10 Excellent

Liza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the super cars in the foyer - very unique. Room over pit lane and the track made for excellent viewing and gave a touch that no other Rydges has.
Stayed 1 night in Nov 2023
Response from Team Pit Lane on 20 Nov 2023
Hi Liza,Thank you so much for your review, we are glad you enjoyed your stay at Rydges Pit Lane, and look forward to having you back.

6/10 Okay

Danelle

Travelled with group
Good until you want food
Stayed 5 nights in Oct 2023
Response from Team Rydges Pit Lane on 20 Nov 2023
Hi Danelle,Thank you so much for your feedback, we are glad you enjoyed your stay in our hotel, and are very sorry to hear you are disatissified with our restaraunt, i have passed on this feedback to our team and hope that next time you have a better experience.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
An interesting place
Stayed 1 night in Oct 2023
Response from Front Office Team on 17 Oct 2023
Hi Vladimir,Thanks for your review. We hope to welcome you again.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rydges Pit Lane Front Desk on 10 Dec 2023
Hi Nick,Thanks for the 4/5 review! We hope to welcome you again soon.

10/10 Excellent

Will

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded area, ease of parking and friendly helpful staff Thanks for the last minute booking 😊
Stayed 1 night in Sep 2023
Response from Front Office Team on 17 Oct 2023
Hi Will,Thanks for your review. We're glad you had a good experience staying with us.We hope to welcome you back in the nearby future.

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked wrong night. Changed to next night with the hotel within a few mins but still cost $20.00 extra. Man at reception only average. Waitress in dining room good.
Stayed 1 night in Jul 2023
Response from RPL Team on 18 Aug 2023
Hi Peter, Thank you for your feedback. I am glad staff were able to change the booking for you

10/10 Excellent

Nigel

Liked: Cleanliness, property conditions & facilities
A unique hotel highly recommended.
Stayed 1 night in Jun 2023
Response from RPL Team on 18 Aug 2023
Hi Nigel, Thank you for the 5/5!!! we look forward to welcoming you back again soon.

10/10 Excellent

warwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Rydges Pit Lane Front Desk on 10 Dec 2023
Hi Warwick,Thanks for the awesome 10/10 review! We're glad you enjoyed your stay. We look forward to welcoming you again.

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities
Great rooms
Stayed 3 nights in Jun 2023

6/10 Okay

Gordon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
A full hotel on a long weekend and get its Monday we don’t do Breakfast on a Monday, frankly it’s absurd
Stayed 1 night in Apr 2023

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good mattress.
Stayed 1 night in Apr 2023

10/10 Excellent

Kym, Aintree

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable well appointed rooms friendly staff fantastic food.
Stayed 1 night in Mar 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome to say in when events are on, only thing that wasn’t pleasing was that bathroom floor towel looked like there was poop on it and the cupboards had brown sticky stuff on them
Stayed 2 nights in Mar 2023

10/10 Excellent

Lakshya

Stayed 1 night in Mar 2023

4/10 Poor

RONALD

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Travelled all day only to check in and find no restaurant or room service available Had to travel into town or OTR convenience store back out on highway Apparently no dining options Monday- Wednesday Very very poor for the price asked to stay Rooms extremely small
Stayed 1 night in Feb 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are quite small but the bed is so comfortable and the bathroom/shower nice and roomy. Loved the cars on display in the foyer creating a feeling excitement and awe. Staff were lovely !
Stayed 1 night in Jan 2023
Response from Tracey - GEM - Guest Experience Manager on 5 Feb 2023
Hi Gary,Thank you! for taking the time to give us such lovely feedback.We look forward to hosting you again.Kind regards, Tracey - GEM - Guest Experience Manager

8/10 Good

Nichola

Stayed 1 night in Jan 2023
Response from Madi on 2 Mar 2023
Hi Nichola,Thanks for your rating! I hope you enjoyed your stay and we are able to welcome you back in the future.Thanks!

8/10 Good

john

Liked: Cleanliness, property conditions & facilities, room comfort
Just ok
Nice hotel, No bottled water in the room free or to purchase, no refreshments in room fridge, Rooms are nice enough but tacky split system aircon on wall in a new hotel is not good, overall probably a 3 star hotel
Stayed 1 night in Jan 2023
Response from Tracey on 28 Jan 2023
Hi John,Thank you for taking the time to give us your feedback. We truly appreciate any comments made by our guests to improve our service.We hope to see you again soon and we will do all we can to make your next experience a positive one.Kind Regards, Tracey Seymour - GEM Guest Experience Manager

6/10 Okay

David

Business traveller
Disliked: Staff & service
Rooms good
Rooms good, unfortunately service was ordinary. Restaurant service was basically non existant - went down for breakfast and was ignored for 10 mins before we decided to leave
Stayed 1 night in Jan 2023
Response from Tracey - Front Office Manager on 16 Jan 2023
Hi David, Thank you for taking the time to tell us about your experience at Rydges Pit Lane. I was pleased to read that you enjoyed some aspects of your stay and I appreciate your constructive comments regarding areas for improvement. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind Regards, Tracey - Front Office Manager

4/10 Poor

Sally

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed because of the Rydges reputation and discounted room. Shower was not cleaned (hair in drain and sand in corners), finishing in room was not good quality. Bed was comfortable but room smelt 'musty'.
Response from Tracey - Front Office Manager on 16 Jan 2023
Hi Sally,Thank you for taking the time to tell us about your experience at Rydges Pit Lane. I was pleased to read that you enjoyed most aspects of your stay and I appreciate your constructive comments regarding areas for improvement. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards, Tracey - Front Office Manager

10/10 Excellent

Xiao Ying

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

warwick

Stayed 1 night in Dec 2022
Response from Tracey - Front Office Manager on 8 Jan 2023
10 out of 10 !!!Wow, thank you Warwick.We are very glad you were so happy with us.Kind Regards, Tracey Seymour - Front Office manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Pleasant and helpful staff
Response from Tracey - Front Office Manager on 8 Jan 2023
Hi Michael,Thank you for taking the time to give us such lovely feedback. We look forward to seeing you again.Kind Regards, Tracey Seymour Front Office Manager

2/10 Terrible

Gregor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Quiet, modern. Close to hwy. very long walk to room. the hotel was not busy and surely there were plenty closer.
Stayed 1 night in Nov 2022
Response from Tracey - Front Office Manager on 8 Jan 2023
Hi Gregor, thank you for taking the time to give us your feedback. We realise that guests may have a room with a bit of a walk down the corridor when the hotel seems quiet. If ever you are not happy with the room you have been allocated, please let us know, and we are more than happy to accommodate you in any way we can.Kind Regards, Tracey Seymour - Front Office Manager

8/10 Good

Martin, Canberra

Stayed 1 night in Nov 2022

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a room dinner and drinks at the bar and over looking pit lane was very cool.
Stayed 1 night in Nov 2022

10/10 Excellent

Lisa

Stayed 1 night in Sep 2022

6/10 Okay

ShaneRitter

Stayed 1 night in Sep 2022

2/10 Terrible

Kristy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience! Came to celebrate my partners 30th Birthday! And it was ruined. check in at 2 and was told our room wasn’t ready, they were short staffed, it would be ready soon. Went up to the room and the room was dirty. Hadn’t been cleaned sheets on the bed were dirty.Toilet wasn’t clean and had a foul smell in the room. Went down to reception to see when it would be cleaned. Was advised again short staffed. Waited in the lobby for hours. Didn’t get into our room until 7pm! dinner booked at the restaurant at 7pm. couldn’t even get into the room to freshen up and get ready for my partners birthday dinner. advised the restaurant that it was my partners birthday but they didn’t seem phased by this. The lady at the front counter looked frazzled and there was not that many staff around. Ordered food and drinks was given the wrong order. When we finally got our main meals we had to ask again to for our drinks as they didn’t bring them out. Overall the food was mediocre at best. Would have thought service would have been better considering it was my partners birthday and it had been advised when booked. I never want to return again!! You can understand a few mishaps to go wrong but it seemed there were a lot of things wrong with the whole experience at your establishment! Need better management as well as more staff! Unorganised unprofessional and unprepared! For a ‘world class’ facility you certainly got a lot of things wrong! We went home disappointed. Weekend ruined!!
Stayed 1 night in Sep 2022

10/10 Excellent

Charles Tao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good, but the room should have a microwave. The food prices in canteen is quite expensive.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022
Response from Lucas F. on 4 Sept 2022
Thank you for the feedback David.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Lucas Freitas | Front Office Manager on 28 Aug 2022
Thank you for your review Michael

2/10 Terrible

Catherine

Stayed 1 night in Aug 2022
Response from Lucas Freitas | Front Office Manager on 9 Aug 2022
Dear Catherine, I apologise for your unpleasant experience with us. I would be happy to discuss it further with you to understand what happened during your stay and what can we do to improve/fix the issue that happened while you stayed with us. If you would like to discuss anything further, please do not hesitate to call the hotel and ask to speak with the Front Office Manager. We hope to see you again soon. From the team at Rydges Pit Lane Hotel.

8/10 Good

Juhan

Stayed 1 night in Jun 2022
Response from Lucas F. on 29 June 2022
Dear Juhan, Thank you for staying with us and for sharing your comments with other travellers. I was very happy to read that you enjoyed. We look forward to welcoming you back. From the team at Rydges Pit Lane Hotel.

8/10 Good

Cathryn

Liked: Cleanliness, staff & service, amenities
Unfortunately, the hot water system was not working well.
Stayed 2 nights in Jun 2022
Response from SA on 21 June 2022
Thank you for reviewing your recent stay and I apologise for the issue with the hot water, unfortunately 3 water heaters went down on the same night which caused the problem which thank fully was rectified in the first instance. Thank you again.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over for the night. An interesting place to stay with it's museum of racing cars. Comfy bed. Only negative comment, dinner, expensive, undercooked and cold roast spuds. Partners meal avg. for the cost. A glass of retail 30$ for $16.00. C'mon. Coffee in the morning, very good
Stayed 1 night in Jun 2022
Response from SA on 21 June 2022
Thank you for taking the time to review your recent stay, all feedback is valuable to us.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant for track days - literally walk out of foyer into pit lane
Stayed 1 night in May 2022
Response from Lucas F | Front Office Manager on 24 May 2022
Dear Steven, Thank you for staying with us and for sharing your comments with other travellers. I was very happy to read that you have enjoyed your stay and that you found our location unbeatable and welcoming. The team at Rydges Pit Lane Hotel pride themselves on our friendly, home away from home, culture.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Lucas F | Front Office Manager on 24 May 2022
Dear Jeremy, Thank you for staying with us and for sharing your comments with other travellers. I was very happy to read that you have enjoyed your stay and that you found our location unbeatable and welcoming. The team at Rydges Pit Lane Hotel pride themselves on our friendly, home away from home, culture.

4/10 Poor

russsell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel reception staff didn't explain on arrival early you needed to book for the restaurant on the nite. Very dismissive made to feel it was are fault when we asked if they cauld make a exception as it was their overlook after we cauldnt be seated & tables a plenty.
Stayed 1 night in Apr 2022
Response from Lucas F. on 3 May 2022
Dear Reviewers Name, I apologise for the miscommunication on arrival due to restaurant bookings. We always recommend guests to either book online or on arrival time as we often have large amount of bookings in the restaurant as we are an event based hotel. I have spoken to Department Manager responsible and we have fixed the problem I assure you this is not to our usual standard of service. If you would like to discuss anything further, please do not hesitate to call the hotel and ask to speak with the Front Office Manager. We hope to see you again soon. From the team at Rydges Pit Lane Hotel.