Exterior

Reviews of Comfort Inn & Suites Pacific - Auburn

2.5 out of 5
Comfort Inn & Suites Pacific - Auburn
415 Ellingson Rd, Pacific, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 288 out of 478 reviews" "
Rating 8 - Good. 107 out of 478 reviews" "
Rating 6 - Okay. 31 out of 478 reviews" "
Rating 4 - Poor. 25 out of 478 reviews" "
Rating 2 - Terrible. 27 out of 478 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maryna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in Apr 2024
Response from Nataly Banegas General Manager on 6 May 2024
Dear Maryna,Wow! Your feedback truly brightened our day ! Thank you so much for your incredibly kind words, declaring that "everything is perfect" during your recent stay with us.Your satisfaction is our ultimate goal, and knowing that we achieved perfection in your eyes fills us with immense joy and pride. It's our sincere commitment to provide each guest with a flawless experience, from the moment they arrive until the time they depart.We are genuinely grateful for your glowing review and for choosing to share your positive experience with us. Should your future plans bring you back to Auburn-Pacific, we eagerly anticipate the opportunity to welcome you once again and create more unforgettable memories together.Until then, please accept our heartfelt thanks and warmest regards.With hospitality,

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Apr 2024
Response from Nataly Banegas General Manager on 6 May 2024
Dear Mina,Thank you for sharing your feedback with us! We're thrilled to hear that you found our rooms to be cleaned to your satisfaction during your stay. Maintaining a pristine environment for our guests is a top priority, and we're delighted that our housekeeping team's efforts contributed to your comfort and enjoyment. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,

6/10 Okay

Tim

Travelled with family, Business traveller
Disliked: Staff & service
The property was just okay. Front desk people were great and friendly. The breakfast was below average. Guests walked around barefoot in the dining room and in the front office. There was no hot water for showers at 8 am on a Sunday morning.
Stayed 2 nights in Apr 2024
Response from Comfort Inn and Suites Team on 6 May 2024
Dear Tim,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your honest review and want to express our sincerest apologies for any inconveniences you experienced during your time here.Your feedback is invaluable to us as it helps us identify areas for improvement, and we thank you for bringing these concerns to our attention. We hope that you will give us another opportunity to better serve you in the future. With hospitality,

10/10 Excellent

Thea, Apache Junction

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robyn at front desk was very nice and accommodating when asked for late checkout
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on 27 Apr 2024
We're delighted to hear that Robyn provided excellent service and accommodated your request for a late checkout Ms. Thea. We'll be sure to pass along your kind words to her. Thank you for choosing to stay with us, and we hope to welcome you back soon!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
I will always opt to stay here if I’m in town. Super nice staff and the beds are super comfy! The continental breakfast is very good as well.
Stayed 1 night in Apr 2024
Response from Nataly Banegas General Manager on 22 Apr 2024
Hello Holly, I wanted to take a moment to express my sincerest gratitude for choosing to stay with us during your recent visit. It was an absolute pleasure to have you as our guest.Your kind words about our staff, the comfort of our beds, and the quality of our continental breakfast truly mean the world to us. Providing exceptional service and ensuring our guests feel at home are our top priorities, and it's delightful to hear that we met your expectations.Should your travels bring you back to town, we would be thrilled to have the opportunity to host you once again.Have a wonderful Monday Holly!With hospitality,

6/10 Okay

Karlie

Stayed 6 nights in Apr 2024
Response from Comfort Inn and Suites Team on 19 Apr 2024
Dear Karlie,Thank you for taking the time to share your thoughts about your recent stay at our hotel. While we're pleased you chose to stay with us during your recent visit to the area.If there's anything specific we can do to make your next visit more enjoyable, please don't hesitate to let us know.Thank you once again for your feedback and for choosing to stay with us.We hope to see you again soon.Have a great weekend Karlie.Best regards,

10/10 Excellent

viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really friendly . Clean quiet and nice place. Good breakfast .
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 13 Apr 2024
Thank you for your kind words, Viktor! We're delighted to hear that you found our staff friendly and enjoyed your stay at our hotel. Providing a clean, quiet, and welcoming environment for our guests is always our goal, and we're glad to hear that you found our breakfast enjoyable as well. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!

6/10 Okay

michael

Travelled with family
Liked: Cleanliness, staff & service
The facility, and the staff were all amazing. The rooms were very nice. Everything was super clean… But we went there actually specifically to use the indoor pool. The pool was like ice water… And it did have an electric sauna that never got very warm. The hot tub was great though-
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 10 Apr 2024
Thank you for your feedback, Michael! We're glad to hear that you found the facility and staff amazing, and that the rooms were to your liking. We apologize for any inconvenience caused by the pool temperature and the sauna not being warm enough. We'll look into addressing these issues to ensure a more enjoyable experience for our guests in the future. We're pleased that you were able to enjoy the hot tub, and we hope to welcome you back again soon for an even better stay.

10/10 Excellent

Lula

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly of the staff. Always greet me with a smile. Breakfast was the best. Thank you for the ADA accommodations. - Lula
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 10 Apr 2024
Thank you for your feedback, Ms. Lula! We're delighted to hear that you appreciated the friendly staff, enjoyed the breakfast, and found the ADA accommodations satisfactory. We strive to ensure all our guests have a comfortable and welcoming experience. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Jenses, Kennewick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is I have to call them to return my deposit cuz it been more then 3 weeks already.
Stayed 1 night in Mar 2024
Response from Nataly Banegas General Manager on 8 Apr 2024
Dear Jenses, I want to express our sincere gratitude for choosing to stay with us during your recent visit. We trust that your time with us was enjoyable and that you had a pleasant experience overall. I apologize for any inconvenience caused by the delay in returning your deposit. Rest assured, we prioritize prompt and efficient processing of refunds. Once again, I apologize for any inconvenience this delay may have caused. Your patience and understanding are greatly appreciated.Thank you once again for choosing to stay with us. We look forward to welcoming you back for any future visits.Warm regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 7 Apr 2024
Dear Jennifer,Thank you for your feedback! We're delighted to hear that you found our staff to be friendly. Providing excellent customer service is always our priority. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on 7 Apr 2024
Dear Dennis,We're thrilled to hear that you had a perfect experience during your stay. Your feedback is greatly appreciated, and we're glad that we could meet your expectations. If you ever need anything else or if there's anything we can assist you with in the future, please don't hesitate to reach out. We hope to welcome you back again soon!

6/10 Okay

Jennifer

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Nataly Banegas General Manager on 8 Apr 2024
Dear Jennifer,Thank you for taking the time to share your feedback following your recent stay with us. Your comments are instrumental in helping us maintain and improve the quality of our services. Your satisfaction is paramount to us, and we're committed to ensuring that your future experiences with us exceed your expectations.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more positive stay.Warm regards,

10/10 Excellent

Amanda

Stayed 2 nights in Mar 2024
Response from Nataly Banegas General Manager on 22 Apr 2024
Hello Amanda,I hope this message finds you well and filled with joy! On behalf of the entire team here at Comfort Inn and Suites in Pacific-Auburn, I want to extend our sincerest gratitude for your glowing 5/5 rating.We're thrilled to hear that we met or exceeded your expectations during your time with us. Your satisfaction is our ultimate reward, and we're grateful for the opportunity to have made your stay a memorable one.Once again, thank you for choosing our hotel and for taking the time to share your positive experience with us. We look forward to the pleasure of hosting you again in the future Amanda!Have an awesome Monday.Warm regards,

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool/hot tub feature
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 31 Mar 2024
Dear Dennis,Thank you for your comment! We're glad to hear that you enjoyed the pool and hot tub feature during your stay. We strive to provide a relaxing and enjoyable experience for all our guests, and we're pleased that you found this amenity to your satisfaction. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again soon! Happy Easter :)

10/10 Excellent

Aano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was real nice and spacious, staff for both shifts was amazing i forgot the man and women that worked the 2 nights we stayed. they accommodated us with whatever we needed and answered every question we asked. made our stay very comfortable. We loved it here! Breakfast was on point as well. Thank you for a great stay!
Stayed 2 nights in Mar 2024
Response from Nataly Banegas General Manager on 26 Mar 2024
Dear Aano,We were thrilled to read your heartwarming feedback, and we couldn't be happier knowing that your experience with us was nothing short of exceptional. Your kind words serve as a testament to the dedication and hard work of our entire team, and we're delighted to hear that our staff, both during the day and night shifts, went above and beyond to ensure your comfort and satisfaction.Your feedback is incredibly valuable to us, and we'll be sure to pass along your kind words to the entire team. Nothing brings us greater joy than knowing that we've contributed to making your stay a memorable one.Once again, thank you for choosing Comfort Inn and Suites. Should your travels bring you back to Auburn-Pacific, we would be honored to host you once more and ensure another wonderful stay.Warm regards,

10/10 Excellent

Tay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nataly Banegas General Manager on 25 Mar 2024
Dear Tay,I wanted to take a moment to express my sincerest gratitude for your recent stay at our hotel and for the glowing 5-star review you left us. Your feedback truly means the world to us and serves as a testament to our team's dedication to providing exceptional service.We are thrilled to hear that your experience with us met your expectations and that you enjoyed your time at our hotel. Please know that your kind words have been shared with our entire team, who are all delighted to hear that their efforts contributed to making your stay memorable.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future. With hospitality,

10/10 Excellent

Jose, Madera

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Mar 2024
Response from Nataly Banegas General Manager on 25 Mar 2024
Dear Jose,I wanted to extend my sincerest thanks for your recent stay at our hotel and for your kind words about our staff. Your feedback truly warms our hearts and motivates us to continue delivering exceptional service to all our guests.Rest assured, I have shared your lovely comments with our entire team, and they are all thrilled to know that their efforts made a difference for you.Once again, thank you for choosing to stay with us and for recognizing the hard work of our staff. Have a wonderful rest of your week Jose!!With hospitality,

10/10 Excellent

MUSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to my location and very nice staff
Stayed 4 nights in Mar 2024
Response from Nataly Banegas General Manager on 8 Apr 2024
We are thrilled to receive your perfect rating following your recent stay with us! Thank you so much for taking the time to share your positive experience with our hotel. Dear Musa,Your satisfaction is our top priority, and we're delighted to hear that we were able to meet and exceed your expectations during your time with us. It's wonderful to know that you enjoyed your stay and that our team's efforts contributed to making your visit memorable.Should your travels bring you back to our area, we would be honored to welcome you back for another exceptional stay.Once again, thank you for choosing to stay with us. We look forward to hosting you again in the future!Warm regards,

10/10 Excellent

Crispin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax and unwind. Nice place and Convenient Thanks again and again
Stayed 1 night in Mar 2024
Response from Nataly Banegas on 21 Mar 2024
Dear Crispin,Creating a peaceful and inviting atmosphere for our guests is one of our top priorities, and we're thrilled that you were able to enjoy some well-deserved relaxation during your stay with us.We're also pleased to know that you found our hotel to be convenient and nice. Providing a comfortable and convenient experience for our guests is what we strive for, and it's wonderful to hear that we hit the mark with you.Your continued patronage and kind words mean the world to us, and we can't thank you enough for choosing to stay with us again and again.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Warm regards,

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
AC didn't work right in the room was nice we were on the second floor open the window. Your review said bath tub that is not correct not in king bed rooms only in double queens
Stayed 1 night in Mar 2024
Response from The Comfort Inn and Suites Team on 21 Mar 2024
Dear Richard,Thank you for taking the time to provide feedback about your recent stay with us at Comfort Inn and Suites. Your insights are invaluable to us as we continuously strive to improve our guests' experiences.We're glad to hear that you found your room to be nice, despite the issue with the air conditioning. Our apologies for any inconvenience this may have caused during your stay. We understand the importance of a comfortable environment and we have addressed the AC concern promptly to ensure it's functioning properly for our future guests.We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,

10/10 Excellent

Shayla

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
The guy checking us in kept his cool with a long line of people. The breakfast was delicious and multiple options available. Even with a full house it was a quiet hotel.
Stayed 1 night in Feb 2024
Response from Nataly Banegas General Manager on 27 Feb 2024
Dear Shayla,Thank you for your recent stay with us and for sharing your wonderful feedback. We're thrilled to hear that your experience at our hotel exceeded your expectations.We're glad to hear that our front desk team maintained their composure during busy times, ensuring a smooth check-in process for you. Additionally, we're delighted that you enjoyed our delicious breakfast offerings and appreciated the variety of options available.It's fantastic to know that despite being at full capacity, you found our hotel to be quiet, allowing for a peaceful stay.Your kind words mean a lot to us, and we truly appreciate your patronage. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Warm regards,

4/10 Poor

Debra

Travelled with family
Clean but paper, thin walls, and doors.
Walls are so thin between rooms! We could hear the alarm going off for an hour in the room adjacent to ours. You can tear every movement that people made. Clean, but low budget.
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Breakfast is amazing, we stay here for the last 3 weekends. Just disappointed the pool has been out for the last month we have been staying. However, staff and facility are wonderful.
Stayed 2 nights in Jan 2024
Response from Nataly Banegas General Manager on 12 Feb 2024
Dear Cristal,Thank you so much for your continued patronage and for taking the time to share your feedback with us. We're thrilled to hear that you've been enjoying our breakfast during your visits over the past three weekends. Your kind words about our staff and facilities mean a lot to us.We sincerely apologize for the inconvenience regarding the pool closure during your stay as we addressed this issue, our pool is now running properly.Thank you again for your loyalty and understanding. We look forward to welcoming you back for another enjoyable stay.With hospitality,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
The staff was friendly, rooms were clean, and in 5 degree weather the whole facility was warm. I was so thankful to check in after having a booking at a different hotel the night before. It was refreshing and felt like home.
Stayed 2 nights in Jan 2024

2/10 Terrible

Alyona

Business traveller
Disliked: Cleanliness, property conditions & facilities
The room smelled like smoke and wasn’t very clean, the tv didn’t work and the guy at the fast had no idea how to fix it.
Stayed 1 night in Jan 2024
Response from Nataly Banegas on 5 Feb 2024
Dear Alyona, I would like to extend my sincere apologies for the inconveniences you encountered during your recent stay at our hotel. Your feedback is of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations.We have taken immediate steps to rectify the issues you highlighted. A comprehensive inspection and deep cleaning of the room you occupied have been initiated to ensure our cleanliness standards are rigorously maintained. Simultaneously, our technical team is addressing the TV malfunction, and measures are being implemented to enhance the proficiency of our staff in handling such matters promptly.Thank you for your valuable feedback, and we sincerely hope to have the opportunity to welcome you back in the future.Have a great day!With hospitality,

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff & great continental breakfast. The beds were super comfortable! Will stay here again!
Stayed 3 nights in Jan 2024
Response from Assistant General Manager on 31 Jan 2024
Dear Holly,Thank you for taking the time to share your positive feedback about your recent stay. We're delighted to hear that you enjoyed our friendly staff, great continental breakfast, and found the beds super comfortable. Your kind words mean a lot to us, and we're thrilled to know that you plan to stay with us again.We appreciate your support, and we look forward to welcoming you back for another wonderful experience. If there's anything specific you loved about our continental breakfast or any suggestions for improvement, feel free to share.Safe travels and see you again soon!Best Regards!

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Assistant General Manager on 28 Jan 2024
Dear Jocelyn,Thank you so much for taking the time to leave us a perfect score of 10/10! We're thrilled to know that your experience at our hotel met or exceeded your expectations. Providing excellent service and ensuring our guests have a comfortable and enjoyable stay are our top priorities.If there's anything specific you loved about your stay or if you have any feedback that could help us improve even further, please feel free to share. We're here to make your experience exceptional.Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future. If your travels bring you our way again, we'll be ready to provide another outstanding experience.Best regards!

4/10 Poor

Brian

Travelled with partner
Disliked: Cleanliness, amenities
The pool and hot tub were not clean. Hot Tub had foam caused by dirt staff said it's always like that.
Stayed 2 nights in Jan 2024
Response from Nataly Banegas General Manager on 23 Jan 2024
Dear Brian,Thank you so much for choosing to stay at our hotel, and for taking the time to share your feedback with us.Your input is essential to us, and we want to assure you that we take your comments seriously. We have taken note of the aspect you mentioned, and please rest assured that we are actively working on improvements to enhance your future experiences.We sincerely apologize for the inconvenience you faced with hot tub during your stay. Your feedback is crucial to us, and we regret that we fell short of your Your satisfaction is our top priority, and we are committed to ensuring a more enjoyable stay for you and all our guests, ensuring that every guest has a memorable stay.We hope for the opportunity to host you again in the future Brian.Have a wonderful Tuesday!With hospitality,

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Had to book a long stay here with my husband and children, super clean, friendly and helpful staff, kids loved the pool and it was nice to not have to worry about breakfast which was always hot and ready everyday. Thanks for making our long stay enjoyable as we transition into moving to a new city.
Stayed 11 nights in Jan 2024
Response from Assistant General Manager on 21 Jan 2024
Dear Sharon,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your long stay at our hotel was enjoyable, and it's heartwarming to know that our clean facilities, friendly and helpful staff, and amenities like the pool and breakfast added to the positive experience, especially during a transition period.Your kind words mean a lot to us, and we're honored to have been part of your journey to a new city. If there's anything more, we can do for you or if you have any suggestions for improvement, please feel free to let us know.Wishing you and your family all the best in your new city, and we hope to have the pleasure of welcoming you back in the future!Warm regards!

8/10 Good

Jill

Stayed 3 nights in Jan 2024
Response from Assistant General Manager on 17 Jan 2024
Dear Jill,Thank you for choosing to stay with us! We're delighted to hear that you had a positive experience during your recent visit. Our team works hard to provide a comfortable and enjoyable stay for all our guests, and we're glad to know we could make your time with us a pleasant one.We appreciate your patronage, and we hope to have the pleasure of hosting you again in the future. If you have any specific feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know.Safe travels, and we look forward to welcoming you back!Best regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 17 Jan 2024
Dear Roxanne,Our team works hard to provide a comfortable and enjoyable stay for all our guests, and we're glad to know we could make your time with us a pleasant one.We appreciate your patronage, and we hope to have the pleasure of hosting you again in the future. If you have any specific feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know.Safe travels, and we look forward to welcoming you back!Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nataly Banegas General Manager on 12 Jan 2024
Dear David,Thank you so much for your 5/5 rating! We're thrilled to hear that you had a fantastic experience at our hotel. Your positive feedback means the world to us, and we can't wait to welcome you back for another wonderful stay.Warm regards,

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nataly Banegas General Manager on 12 Jan 2024
Dear Travis,A heartfelt thank you for your stellar 5/5 rating! We're delighted to know that your experience with us met or exceeded your expectations. Your positive feedback inspires and motivates our team. We look forward to hosting you again for another outstanding stay.Warm regards,

10/10 Excellent

Autumn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nataly Banegas General Manager on 12 Jan 2024
Dear Autumn,We're absolutely thrilled to receive your perfect 5/5 rating! Thank you for taking the time to share your positive experience with us. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another exceptional stay.With hospitality,

2/10 Terrible

Joel

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience
No hot water, no cable tv, no hot water, elevator was not working and no power. Will be disputing this charge as a result of this experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Delores

Stayed 2 nights in Dec 2023
Response from Nataly Banegas General Manager on 28 Dec 2023
Dear Delores,I wanted to extend our sincerest thanks for the outstanding 10/10 rating you awarded us. Your feedback truly brightened our day and reaffirmed our commitment to providing exceptional hospitality. We're overjoyed that your stay with us met your expectations, and we're eagerly looking forward to the opportunity to welcome you back for another remarkable experience.Once again, thank you for choosing Comfort Inn and Suites in Pacific, WA. We appreciate your support and hope to have the pleasure of hosting you again in the near future Delore.Have a wonderful Thursday!!With hospitality,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Nataly Banegas General Manager on 20 Dec 2023
Dear Peter We are thrilled and immensely grateful for the perfect 10/10 rating you generously awarded to our hotel. Your feedback means the world to us! Our entire team works diligently to ensure every guest enjoys a memorable and delightful stay, and your acknowledgment of our efforts is truly appreciated.Your support motivates us to maintain our commitment to exceptional service and hospitality. We're delighted to have had the opportunity to make your stay exceptional.We hope to see you again soon Peter!With hospitality,

2/10 Terrible

Maria

Stayed 2 nights in Dec 2023
Response from Nataly Banegas General Manager on 18 Dec 2023
Dear Maria,We extend our heartfelt apologies for not meeting your expectations during your recent stay.. Your comfort and satisfaction are our top priorities, and we deeply regret any shortcomings that affected your experience.Your insights will assist us in rectifying these issues and ensuring a more enjoyable stay for all our guests. We value your patronage and hope for the opportunity to restore your faith in our services during your next visit.Thank you for taking the time to help us improve. We look forward to hearing from you.With hospitality,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Nicky on 17 Dec 2023
Dear Sharon,Thank you so much for taking the time to share your feedback, and we're absolutely delighted to see that you gave us a perfect 10/10 score! It was our pleasure to have you as our guest, and we're thrilled to hear that your experience was nothing short of excellent.If there's anything specific that stood out to you or any particular aspect of your stay that you'd like to highlight, we'd love to hear more. Your insights are valuable to us as we continuously strive to provide exceptional experiences for all our guests.We sincerely appreciate your support and hope to have the pleasure of welcoming you back in the future. If your travels bring you our way again, don't hesitate to reach out. Safe travels!Warm regards,

2/10 Terrible

Heather

Stayed 2 nights in Dec 2023
Response from Nataly Banegas General Manager on 14 Dec 2023
Dear Heather,Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that your experience did not meet your expectations, as indicated by your rating.Your satisfaction is of utmost importance to us, and we genuinely apologize for falling short of providing you with a positive and enjoyable stay. Your feedback is invaluable as it highlights areas where we need to improve to ensure a better experience for our guests.We would greatly appreciate it if you could share more details about your concerns so that we can address them promptly. Your input will assist us in implementing necessary changes to enhance the quality of our services.We sincerely hope for another opportunity to welcome you back and demonstrate our commitment to providing a superior guest experience.Warm regards,

10/10 Excellent

Gaylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give 10 stars to the staff of the Pacific Comfort Inn. They were amazingly helpful and especially kind. They accommodated my families needs in every way. The lobby is beautiful and well stocked with fresh tea and lemon water. The hot breakfast was also amazing with everything you could want. So glad I happened upon this treasure, especially in time of need.
Stayed 2 nights in Dec 2023
Response from Nataly Banegas General Manager on 12 Dec 2023
Dear Gaylene,Your kind words truly brightened our day! Thank you for the incredibly generous review. We're thrilled that our team went above and beyond to make your stay exceptional, meeting your family's needs with care and kindness.It's fantastic to hear that you enjoyed our beautiful lobby, stocked with fresh tea and lemon water, and that our hot breakfast exceeded your expectations.We're grateful for your discovery of our inn and for choosing us, especially during a time of need. It was our pleasure to have you, and we hope to welcome you back soon for another wonderful stay.Have a wonderful Tuesday Gaylene!!With hospitality,

8/10 Good

Junell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks like it was recently updated. The room was fairly clean minus some random bug crawling in our bathroom floor like looks like an small worm.. rather nasty.
Stayed 2 nights in Dec 2023
Response from Nataly Banegas on 12 Dec 2023
Dear Junell I wanted to take a moment to express our sincere gratitude for choosing to spend your time with us. It was an absolute pleasure having you as our guest. We appreciate your observance of the recent updates implemented at our establishment. Once again, thank you for choosing Comfort Inn and Suites in Pacific WA.. We look forward to the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

MICHAEL JOSEPH, Hayward

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly customer service and very clean rooms. A must place to stay when you’re in Auburn WA. Good breakfast selection too! Thank you for the great service!
Stayed 1 night in Dec 2023
Response from Nataly Banegas General Manager on 7 Dec 2023
Dear Michael,Thank you for the wonderful feedback! We're thrilled you enjoyed our friendly service, clean rooms, and breakfast selection. Your support means a lot. Can't wait to welcome you back!Have a great day Michael.

8/10 Good

kenny

Stayed 3 nights in Dec 2023
Response from Nataly Banegas General Manager on 12 Dec 2023
Dear Kenny,Thank you for taking the time to provide us with your feedback and for choosing to stay with us recently. We appreciate your rating and are pleased that you had a positive experience overall.Your input is invaluable to us as we continuously strive to improve and enhance our services. We hope to have the opportunity to welcome you back and provide you with an even better experience during your next visit.Warm regards,

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nataly Banegas General Manager on 5 Dec 2023
Dear RusselThank you for your fantastic rating and positive feedback! Your support means the world to us, and we're thrilled that you had a great experience during your stay.We can't wait to welcome you back for another memorable visit!Warm regards,

10/10 Excellent

Twaney

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff at Comfort Inn were friendly.
Stayed 3 nights in Nov 2023
Response from Nicky on 29 Nov 2023
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found all the staff at Comfort Inn friendly. Providing excellent customer service is a top priority for us, and it's heartening to know that our team made a positive impact on your stay.If you have any additional comments or if there's anything specific you enjoyed during your time with us, please feel free to share. We value your feedback and are always looking for ways to enhance our guests' experience.We appreciate your choice of Comfort Inn, and we hope to have the pleasure of welcoming you back on your future travels.Warm regards,

10/10 Excellent

Tomomi

Liked: Amenities
Room was very clean and the staff were very nice. We enjoyed our stay there.
Stayed 2 nights in Nov 2023
Response from Nicky on 29 Nov 2023
Thank you for taking the time to share your feedback. We're thrilled to hear that you found your room very clean and that our staff were very nice. Providing a clean and welcoming environment is essential to us, and we're pleased that we could contribute to an enjoyable stay for you.If there's anything specific you appreciated or if you have any suggestions for improvement, please feel free to let us know. We value your insights and use them to enhance the experience for our guests.We appreciate your choice of our hotel, and we look forward to the opportunity of welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORTH
Great stay... everything smooth. Food good, hotel staff nice, and pool and hot tub surprisingly clean. Very good, highly recommend
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 20 Nov 2023
Dear Matthew,Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you had a great stay and that everything met your expectations, from the food to the cleanliness of the pool and hot tub.We appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.Safe travels, and we look forward to seeing you again!Best regards