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Platinum Mountain Hotel & SPA

5.0 star property
Mountain vistas provide a stunning backdrop for outdoor adventures, from scenic hiking trails to exhilarating ski runs that appeal to every type of traveler

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Platinum Mountain Hotel & SPA offers a peaceful mountain escape for travelers to recharge. Enjoy soothing hot stone massages at Dr Irena Eris Beauty Partner, high-speed WiFi, on-site ski equipment rentals, and a seasonal outdoor pool.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Balcony
Air conditioning
Heating
Smart TV
Egyptian cotton bed sheets
Premium bedding
Separate bedroom
Private bathroom
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
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About the area

Located in Szklarska Poreba, Platinum Mountain Hotel & SPA is in the mountains. Szklarska Poreba Ski Arena and Pietkiewiczówka Ski Lift are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Karkonosze National Park and Krkonoše National Park. Travelling with kids? Consider Mineralogical Museum, or check out an event or a game at Stadium Jelenia Gora. Spend some time exploring the area's activities, including hiking/biking trails, ski runs and snowboarding. Visit our Szklarska Poreba travel guide
Map
ul. Kilinskiego 15 B, Szklarska Poreba, 58-580

What's nearby

  • Przepięknie polecam
    Szklarska Poreba Ski Arena
    1 min walk - 0.0 km
  • Przepięknie polecam
    Szklarska Poreba Ski Resort
    9 min walk - 0.8 km
  • Kosmici już wylądowali ale jeszcze .drzwi zamknięte heee
    Karkonosze National Park
    7 min drive - 2.1 km
  • Mineralogical Museum
    3 min walk - 0.3 km
  • Hala Szrenicka Ski Lift
    11 min walk - 1.0 km

Getting around

  • Szklarska Poreba Gorna Station
    13 min drive

Restaurants

  • Różana pączkarnia
    13 min walk
  • Pizzeria Tomato
    15 min walk
  • Restauracja Piatti
    2 min walk
  • Bistro Na Widoku
    15 min walk
  • Restauracja Alfredo
    9 min walk

About this property

Platinum Mountain Hotel & SPA

Luxury family-friendly hotel in the mountains
You can look forward to a poolside bar, a terrace and a coffee shop/cafe at Platinum Mountain Hotel & SPA. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle and ski equipment hire. Indulge in a Thai massage at Dr Irena Eris Beauty, the on-site spa. Enjoy the 24-hour gym, as well as activities such as mountain biking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool, along with sunloungers
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • An electric car charging station, access to a nearby indoor pool and babysitting (surcharge)
  • 7 meeting rooms, a 24-hour front desk and luggage storage
Room features
All 147 rooms have comforts, such as premium bedding and laptop-friendly workspaces, as well as perks, such as air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and hairdryers
  • 40-inch Smart TVs with cable channels
  • Wardrobes/cupboards, balconies and baby baths

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Exterior
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The price is AU$133
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free ski shuttle
  • Uncovered parking on site (PLN 40 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 75 for adults and PLN 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Mountain biking
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Ski equipment rentals
  • Steam room

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (3,767 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 2019
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: PLN 299
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: PLN 299

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for PLN 35.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PLN 3.40 per person, per night. This tax does not apply to children under 3 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately PLN 75 for adults and from PLN 60 for children
  • Uncovered self-parking fee: PLN 40 per day
  • Pet fee: PLN 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: PLN 299 (subject to availability)
  • Late check-out fee: PLN 299 (subject to availability)
  • Crib (infant bed) fee: PLN 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Platinum Mountain & Spa
Platinum Mountain Resort SPA
Platinum Mountain Hotel & SPA Hotel
Platinum Mountain Hotel & SPA Szklarska Poreba
Platinum Mountain Hotel & SPA Hotel Szklarska Poreba

Frequently asked questions

Does Platinum Mountain Hotel & SPA have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool.

Is Platinum Mountain Hotel & SPA pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of PLN 50 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Platinum Mountain Hotel & SPA?

Self-parking is available for PLN 40 per day.

What time is check-in at Platinum Mountain Hotel & SPA?

Check-in start time: 4:00 PM; check-in end time: 11:00 AM. Early check-in is available for a fee of PLN 299 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Platinum Mountain Hotel & SPA?

Checkout is at 11:00 AM. Late checkout is available for PLN 299 (subject to availability).

Where is Platinum Mountain Hotel & SPA located?

Located near the slopes, this Szklarska Poreba hotel is situated in the mountains, within a 5-minute walk of Szklarska Poreba Ski Arena and Mineralogical Museum, and is convenient for winter sports, such as skiing lessons. Pietkiewiczówka Ski Lift and Nartolandia are also within 15 minutes. Szklarska Poreba Gorna Station is 23 minutes by foot.

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Reviews

Platinum Mountain Hotel & SPA Reviews

8.8

Excellent

9.4

Cleanliness

9.0

Amenities

9.0

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 32 out of 48 reviews
Rating 8 - Good. 8 out of 48 reviews
Rating 6 - Okay. 4 out of 48 reviews
Rating 4 - Poor. 1 out of 48 reviews
Rating 2 - Terrible. 3 out of 48 reviews

Reviews

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for family with kids

Beautiful view from the room. A lot of attractions for kids. It was one night stay but will come back one day for 👍
Stayed 2 nights in Aug 2025

10/10 Excellent

Faik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything top we will come again, kids friendly
Stayed 2 nights in Jul 2024

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! There was a lot of attractions for children, big swimming pool open from 9-10pm, tasty food and really good service.
Stayed 6 nights in Aug 2023

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was super!
Stayed 3 nights in Jun 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel top standard food amazing wish you could have bigger space downstairs bar space away from running kids
Stayed 2 nights in Jun 2022

10/10 Excellent

Lada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Thank you.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but overpriced compared to others

Nice, but not worth the money - 5* hotel but most 4* hotels in the same area are same if not better quality when it comes to comfort, services and overall level.
Stayed 2 nights in Mar 2023

10/10 Excellent

Yuliia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in Aug 2025

2/10 Terrible

Vadim

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel hat maximal 2-3 Sterne. Essen sehr schlecht. Zimmer wurde innerhalb von 4 Tagen NICHT Ein Mal aufgeräumt
Stayed 4 nights in Jan 2026

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren bereits das zweite mal im Platinum Mountain Hotel und wir wurden wieder nicht enttäuscht. Wir hatten einen sehr schönen Urlaub gehabt. Wir kommen bestimmt noch einmal vorbei 😊. Einziger Kritikpunkt wäre beim Abendbuffet, vielleicht mal mehr Auswahl an kostenlosen Getränken außer Wasser, Tee und Kaffee bereitstellen. Ansonsten war alles Super.
Stayed 7 nights in Aug 2025

6/10 Okay

Alexej

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Positiv: richtig schönes Design, Zimmer sind geräumig, hochwertiges Bad. Schnelles Checkin. Hervorragender Badebereich, Ladeplätze für E-Autos, tolle Thai Massage. Mittel: Das Essen ist gut. Für Fleischliebhaber gibt es eine sehr große Auswahl, das Frühstück ist mehr als üppig und lässt fast keine Wünsche offen. Wir sind Pescetarier und fanden immer etwas, als Vegetarier wird man schon wesentlich weniger fündig, für Veganer sehr knapp. Schade fand ich, dass die Beschreibungen zu den Gerichten oft entweder fehlten oder nicht akkurat waren (zB ausgeschrieben waren Baked Beans, diese enthielten aber kleine Wurststücke, die nicht aufgeführt waren). Schade war: Ein Hotel lebt von den Menschen, diese waren leider ungenügend geschult oder motiviert, um die Wünsche der Gäste zu erfüllen. Es galt maximal Dienst nach Vorschrift. Auch wenn es seltene Ausnahmen gab, überragte der negative Gesamteindruck. Wünsche der Gäste ablesen Fehlanzeige, freundliches Lächeln auch Fehlanzeige. Zumindest Englisch bei den allermeisten - absolute Fehlanzeige. Beispiel: Wenn wir zum Essen mit einem Kleinkind kommen, darf man in 4 und erst recht in 5 Sterne Hotels erwarten, dass ein Kinderstuhl angeboten wird, hier Fehlanzeige. Wenn man Mitarbeitende um einen gebeten hat, wurde gekonnt ignoriert, oder so getan als würde man nicht verstehen. Im Endeffekt kümmerten wir uns an allen Tagen selbst um unsere Bedürfnisse. Anderen erging es leider genauso.
Stayed 4 nights in Feb 2025

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Entspricht nicht der Realität, kein 5* Hotel

Die Einrichtungen des Hotels sind gut. Die Sauna- und Badebereiche sind modern gestaltet, und generell ist die Ausstattung auf einem hohen Niveau. Leider wird dieser positive Eindruck vom Service massiv getrübt. Der Boden in der Sauna und im Badebereich war offensichtlich nicht regelmässig gereinigt – man konnte Staub und Schmutz deutlich sehen. Becher oder andere Utensilien wurden nicht nachgefüllt, was die Nutzung der Einrichtungen erschwert hat. Im Lobbybereich war zudem nie genug Platz für alle Gäste, was für ein Hotel dieser Grösse enttäuschend ist. Ein weiterer Kritikpunkt ist der unangenehme Geruch im Eingangsbereich, der stark an eine Küche erinnert. Ausserdem wirkte das Personal unmotiviert und wenig freundlich – niemand hat gelächelt, und man hatte den Eindruck, dass man eher als Belastung wahrgenommen wurde als Gast. Die Informationen im Zimmer entsprachen ebenfalls nicht der Realität. Zum Beispiel sollte es laut Infomaterial möglich sein, Speisen vom Restaurant Piatti aufs Zimmer zu bestellen, was jedoch nicht funktioniert hat. Solche Details sorgen für Frustration und hinterlassen einen schlechten Gesamteindruck. Insgesamt ist das Potenzial des Hotels durch die hervorragenden Facilities gross, aber der schlechte Service und die mangelnde Sorgfalt in vielen Bereichen haben unseren Aufenthalt leider negativ beeinflusst. Hier besteht dringender Nachholbedarf.
Stayed 3 nights in Dec 2024

8/10 Good

Jens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Zimmer, gute Lage im Ort. Viele Möglichkeiten für Kinder. Einzig die Frühstückssituation ist etwas beschwerlich,da es einfach zu viele Menschen sind. Es ähnelt eher einer Bahnhofsatmosphäre.
Stayed 7 nights in Aug 2024

2/10 Terrible

Andreas

Disliked: Staff & service, amenities
Haustiere sind zwar erlaubt aber nicht erwünscht fast alle Grünanlagen sind für Hund gesperrt Beim Frühstücken ist es furchtbar laut wie in einer Kantine aus DDR Zeiten Das Hotel liegt auch nicht im Wald sondern am Stadtrand
Stayed 3 nights in Jul 2024

8/10 Good

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kurze Gedanken über mein Hotel erlebnis

Das Hotel gefiel mir sehr gut. Etwas viel Menschen zum Frühstück, noch mehr im Bad, aber kein Wunder, da es sehr viele Apartments Häuser noch dazu gehören. In der Hauptsaison hätte ich meine Bedenken, da ich schon etwas älter bin.
Stayed 7 nights in Apr 2024

6/10 Okay

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abendessen war nicht der gut, nicht viel Auswahl, Getränke waren Konzentrate die selbst geholt werden mussten, kein Service (bis auf Teller abräumen was sehr schnell ging) oder Möglichkeit einen Wein zum Abendessen zu bestellen. Außerdem Halbpension zu teuer im Verhältnis dazu, dass es viele Restaurants fussläufig mit besseren Preisen gibt. Frühstück war ok bis auf den Kaffee. Hotel war aber bis auf essen sehr sehr schön, modern und sauber. Erwachsenenzeiten im Bad sowie Bademeister. Kann man wirklich weiterempfehlen. Nur auf die HP würden wir verzichten.
Stayed 4 nights in Oct 2023

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberkeit und Hotelausstattung

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Najlepszy hotel w Szklarskiej Porębie

Najlepszy hotel dla rodzin z dziećmi. Mnóstwo atrakcji w hotelu, można nie wychodzić z hotelu. Jednak jak ktoś chciał pozwiedzać hotel przygotował wyjścia w góry z przewodnikiem, nordic walking z instruktorem, joga, zumba itp. Dla dzieci animatorzy przygotowali dużo atrakcji. Bardzo dobry basen wew. jak i zew. A wieczorem codziennie koncert. Dobre śniadania oraz Dania w restauracji. Gorąco polecam, my na pewno pojawimy się w hotelu jeszcze niejeden raz.
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Obiekt ok.

Wszystko w najlepszym porządku.
Stayed 3 nights in Aug 2021

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel godny polecenia

Hotel bez zarzutu. Jedynie uwagi do obsługi kelnerskiej restauracji hotelowej. Dodano do rachunku produkty, których nie zamawiałam, kelnerzy pospieszali jeśli pojawiało się więcej gości, a z kolei jeśli było ich mało to nie zawracali uwagi na nas.
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
😁😁😁
Stayed 1 night in Jun 2021

10/10 Excellent

GRZEGORZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Platinum hotel wiosna

Lokalizacja dogodna zarówno dla wędrówek w góry i do centrum. Biedronka 20m. Polecam
Stayed 1 night in Jun 2021

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nowoczesny górski hotel z pysznym jedzeniem

Nowoczesny hotel o pięknej architekturze wpasowanej w górski krajobraz w b. dobrej lokalizacji zarówno jeżeli chodzi o centrum Szklarskiej z restauracjami jak i odległość od stoku. Pyszne śniadania i obiadokolacje (rewelacyjny żurek i krupnik:) ). Zabawa sylwestrowa z dwoma zespołami. Można było więc tańczyć nieprzerwanie do rana;) Basen z idealną wodą do pływania bez szoku termicznego;) Pomocna i miła obsługa. Część pobytu byliśmy w apartamentach- wielki plus za saunę w pokoju:)
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, close to town and to the ski lifts. Its was new with all the amenities that you would expect from a 5 star hotel. There were some teething problems like cleaning not being done in time as they were so busy, but I feel that they will sort them out as they become more established.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern, but they opened around a month ago, so still many things to improve.
Stayed 2 nights in Jan 2020