Eastside Hotels, Syracuse

"We had a very complicated check in with 6 reservations spread out over 4 days and Clive streamlined the process making it seem less for our family. Thanks so much for making something complicated very easy for us."

"Yeah everything good"

"This is the absolute worst hotel in which I’ve ever stayed. The common areas and the room are filthy. There was standing water in the tub, all of the bath products (body wash, conditioner, and shampoo) were completely empty, there was no bath mat and the electrical sockets were blocked by furniture. I even found a dirty pair of socks on the side of the bed which made me wonder if the room was even cleaned. What was made things worse is that the heater didn’t work and they never sent anyone to fix it or offered to move me - the room was freezing. In addition, the TV was broken. When I tried calling the front desk to comment on everything, the front desk agent placed me on hold and never returned to the call. I then went to the desk to speak with him and he was not only rude, but he was verbally abusive. All of this made me feel very uncomfortable and unsafe. I will never stay at this hotel or any of their affiliates."

"Clean room and great breakfast"

"The hotel entrance was nice. The room was ok. You can tell it’s getting a little old. A fresh coat of paint would be good. There was no refrigerator. We like to keep cold water bottles.. just an amenity that was not expected because what hotel does have one now. The toilet was very low…otherwise the location is great if you’re going to Syracuse University, it’s 5 min away. "

"Dirty room. AC broke down. Heat can’t control temperature. Breakfast terrible. "

"New and clean"

"Spotless rooms , looks brand new! Excellent staff. Great parking! We enjoyed our stay. Thank you."

"Room wasn’t very clean. There were blood stains on mattress.. had to sleep on towels. Kitchenet in room was dirty and quite outdated. Will not be staying there again."