Family Room, Balcony (Water View - Family 3)
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Reviews of The Waterloo Hotel

3.5 out of 5
The Waterloo Hotel
1A Franklin Street, Swansea, TAS

Reviews

8.4

Very good

Rating 10 - Excellent. 181 out of 489 reviews" "
Rating 8 - Good. 222 out of 489 reviews" "
Rating 6 - Okay. 65 out of 489 reviews" "
Rating 4 - Poor. 17 out of 489 reviews" "
Rating 2 - Terrible. 4 out of 489 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot for a stopover...amazing view from our balcony
Stayed 2 nights in May 2024

4/10 Poor

Bob

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not present at check in. Restaurant,lounge and liquor store not in service. Closed with no notification. Rooms very dated. Not as shown in Expedia
Stayed 1 night in Feb 2024

10/10 Excellent

Tess

Naomi was very accommodating and helpful . View was divine and very quiet area
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Apr 2024
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.

6/10 Okay

Jophy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No air condition in the room. Was feeling really hot with only a table top fan for 4 of us.
Stayed 1 night in Jan 2024
Response from Front Desk on 7 Mar 2024
Thank you for taking the time to leave your feed back.We are pleased to receive your comments.

10/10 Excellent

Rob, Mudgee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Excellent service by staff. Beautiful setting. Dining options for a small town excellent.
Stayed 2 nights in Feb 2024
Response from Front Desk on 14 Feb 2024
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards,

8/10 Good

Hannu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 14 Feb 2024
Thank you for taking the time to leave your feed back.We are pleased to receive your comments.Kind regards

8/10 Good

Ngai Leung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Close to the beach and restaurant are in walkable distance.
Stayed 1 night in Dec 2023
Response from Front Desk on 14 Feb 2024
Thank you for taking the time to leave your feed back.We are pleased to receive your comments.Kind regards

10/10 Excellent

Chieh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good family holiday stay
Comfortable and clean. Rooms had a microwave, toaster and kettle. Great for a snack dinner for the family. Ocean view was the best.
Stayed 2 nights in Jan 2024
Response from Front Desk on 14 Feb 2024
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on 14 Feb 2024
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view waterfront and very quite neighbour.
Stayed 2 nights in Jan 2024
Response from Front Desk on 14 Feb 2024
Thank you for taking the time to leave your feed back.We are pleased to receive your comments.Kind regards

10/10 Excellent

Chuanfang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 14 Feb 2024
Thank you for taking the time to leave a positive review.It's great to see you enjoyed your stay with us.warm regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and the manager was great. She greet her customers and also provided options for dinner. At check out, she also prcide info around which part of the road to be careful. Loves to support small business.
Stayed 1 night in Dec 2023
Response from Front Desk on 14 Feb 2024
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

priya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay. My room was beach facing so had amazing views from the bed. Room had all the basics required. Most importantly the staffs were very friendly. Highly recommended!
Stayed 2 nights in Dec 2023
Response from Front Desk on 14 Feb 2024
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards,

10/10 Excellent

Dmitrii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good old fashioned hospitality. Well equipped and comfortable.
Stayed 1 night in Nov 2023
Response from Front Desk on 1 Dec 2023
Hi Susan, thank you for taking the time to leave your feedback. It is wonderful to hear you enl]joyed your stay.Best regards,The Waterloo Hotel team

6/10 Okay

Colin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The was only one place (RSL) to eat in Swansea. The beds were old.
Stayed 1 night in Nov 2023
Response from Front Desk on 1 Dec 2023
Hi Colin, thanks for your feedback. Whilst Swansea is not a big town, there are usually at least 3 restaurant options to choose from - as there were on the day of your stay with us. We endeavour to always advise our guests what is open and available for meals and it is also on the information sheet in every room - I apologise if this wasn't communicated clearly. I do hope your meal was enjoyable! Yes some of our decor is still "nostalgic" which some guests either love - or not. regardsThe Waterloo Hotel Team

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were just so helpful. We were only staying 1 night but extended our stay. Out of all the hotels we stayed in on our holiday on Tassie this was by far the best.
Stayed 1 night in Nov 2023
Response from Front Desk on 11 Nov 2023
Hi Melissa, thank you for your recent feedback. We appreciate your positive comments and are very happy to hear that you enjoyed your stay.Warm RegardsThe Waterloo Hotel Team

10/10 Excellent

denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay...
Stayed 1 night in Nov 2023
Response from Front Desk on 11 Nov 2023
Hi Denise thank you for your feedback. It's wonderful to hear you enjoyed your stay.Warm RegardsThe Waterloo Hotel Team

8/10 Good

Karen

Travelled with family
This property is well situated but currently under renovations. The staff are friendly, the rooms clean, there was a bath in our room which was great to soak in after a long drive. The little things count, like washing powder in the room for free use of the washing machine and dryer, a listing of recommended places to eat, as well as a QR code for all the must sees in the area. Highly recommend this place to stay
Stayed 1 night in Nov 2023
Response from Front Desk on 11 Nov 2023
Hi Karen, thank you for your detailed feedback. We appreciate your positive comments and very happy you enjoyed your stay.Warm RegardsThe Waterloo Hotel Team

10/10 Excellent

Marjorie L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location
We really enjoyed the view from our room and how spacious it was.The hotel is right on the waterfront and close to town centre and golf course.Lovely staff and extremely helpful.
Stayed 1 night in Oct 2023
Response from The reception team on 1 Nov 2023
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from The reception team on 1 Nov 2023
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't sure if the motel was going to be any good, but we wanted to stay in Swansea. When we checked in, we were told that we had been upgraded to room with water view. That was the start of what was a pleasant stay. We were only there one night. The weather was great, and the view was hard to leave. The room was spacious enough for us. We would have preferred a bigger fridge but that turned out to be the only negative. The staff we met were great.
Stayed 1 night in Oct 2023
Response from The reception team on 18 Oct 2023
Thank you for taking the time to leave a positive review.It's great to you enjoyed your stay with us.Warm regards

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
We had a partial sea view room which had been recently renovated . The bathroom was wonderful and the room quiet and well appointed . We ate at the on-site restaurant and enjoyed a great and tasty meal. We also had wonderful coffee and pastries at a French patisserie in the Main Street . Unlike another establishment close by , it also serves locally caught fish .
Stayed 2 nights in Sep 2023
Response from The reception team on 28 Sept 2023
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards

10/10 Excellent

Karen

Stayed 2 nights in Sep 2023
Response from The reception team on 20 Sept 2023
Thank you for taking the time to leave a positive review.Its great to hear you enjoyed your stay with us.Warm regards

10/10 Excellent

Narelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The reception team on 20 Sept 2023
Thank you for taking the time to leave a positive review.We are glad you enjoyed your stay.Warm regards

10/10 Excellent

Rhea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view from the room is very pretty, you can even watch the sunrise from the room. Everything you would need have been provided, it has all the cutlery needed and even has a coffee machine. There is also a laundry machine available although we didn’t get to use it. Reception was also very prompt in replying and very helpful. Would definitely recommend staying here.
Response from The Front Desk Team on 28 Aug 2023
Hi Rhea, thank you for taking the time to leave a positive review of your recent stay. We are so glad to you that you enjoyed your time with us. Sometimes the simple pleasures can be the best - and sunrises are beautiful to see. All the best and we hope to see you another time.

10/10 Excellent

FILIOROSA

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. There in the off season, imagine it coukd be quite noisy in yhe summer months.
Stayed 1 night in Jul 2023
Response from Front desk team on 28 Aug 2023
That's great to hear you enjoyed your stay with us. Due to the brick walls our rooms do stay well insulated from other guests during the busy season.Thank you for taking the time to leave a review. :)All the best and we hope to see you again.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The reception team on 23 Aug 2023
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards

10/10 Excellent

Steve

Liked: Amenities
Great location, well presented. Recommend
Stayed 2 nights in Aug 2023
Response from The Reception team on 22 Aug 2023
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regards

10/10 Excellent

Anindya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in room 207 - offered great views of Oyster Bay. This was a large family room with a v large balcony offering views on 2 sides. The room was a bit dated but the views and the overall amenities in room were great including a spa bath option and a microwave in room. The hotel is besides the Golf club, hardly 100 meters to the bus stop and near to restaurants such as Salt Shaker etc. Also, a coffee pod machine was there. Enjoyed the time in this room. The price paid compared to the views and amenities matched better than any other in Swansea.
Stayed 2 nights in Jul 2023
Response from Naomi on 17 July 2023
Hi Anindya, thank you for taking the time to leave such a detailed and positive review. It is wonderful to hear that you enjoyed your stay. We hope you enjoy the rest of your time in Tasmania and that we will see you again.best regardsFront Desk Team

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from The reception team on 20 July 2023
Thank you for taking the time to leave your feed back.We are pleased to receive your review.

10/10 Excellent

Jennifer, Kent Town

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean and well presented. We had a lovely view over the bay. Great for a stopover
Stayed 1 night in Jun 2023
Response from The reception team on 16 June 2023
Thank you for taking the time to leave a positive review.Its great to hear you enjoyed your stay with us.Warm Regards

10/10 Excellent

Jeremy

Stayed 3 nights in May 2023
Response from The Reception Team on 31 May 2023
Thank you for taking the time to leave a positive review.Its great to hear you enjoyed your stay with us.Warm regards

10/10 Excellent

Sarah

Stayed 1 night in May 2023
Response from The Reception Team on 29 May 2023
Thank you for taking the time to leave a positive review.Its great great to hear you enjoyed your stay with us.Warm Regards

10/10 Excellent

Ken

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
View
Stayed 1 night in May 2023
Response from The Reception team on 10 May 2023
Thank you for taking the time to leave a positive review.Its great to hear you enjoyed your stay with us.Warm regards

10/10 Excellent

Nicholas

Stayed 1 night in May 2023
Response from The Reception Team on 10 May 2023
Thank you for taking the time to leave a positive review.Its great to hear you enjoyed your stay with us.Warm regards

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No restaurant or bar open for the three nights we were there Very impersonal
Stayed 3 nights in Apr 2023

8/10 Good

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The View out the back door was amazing.
Stayed 1 night in Mar 2023
Response from The reception team on 4 May 2023
Thank you for taking the time to leave your feed back.We are pleased to receive your comments.

8/10 Good

Dianne

Stayed 2 nights in Apr 2023
Response from The reception team on 4 May 2023
Thank you for taking the time to leave your feed back.We are pleased to receive your comments.

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant at property is excellent. Room very clean. But had terrible night sleep in a double bed as uncomfortable and bed line whilst clean was very scatchy.
Stayed 1 night in Mar 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, comfy little room, bed was very firm.
Stayed 1 night in Mar 2023
Response from The reception team on 28 Mar 2023
Thank you for taking the time to leave your feed back.We are pleased to receive your comments.Kind regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position & nice areas to walk & close to the towns amenities. The main bed was too small & luckily there were bunk beds there
Stayed 2 nights in Mar 2023
Response from Reception on 23 Mar 2023
Thank you for taking the time to leave your feed back.We are pleased to receive your comments.We are in the process of updating the rooms for future guests.Kind regardsThe reception team

10/10 Excellent

Mary-Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable hotel, very clean and well run.The receptionist was extremely welcoming and helpful. Our ground floor room overlooking the bay was perfect.A few metres walk over the sand to a beautiful beach.
Stayed 2 nights in Mar 2023
Response from the reception team on 23 Mar 2023
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.warm regards

6/10 Okay

Noel

Liked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient, comfortable and safe
Stayed 1 night in Mar 2023
Response from Reception team on 23 Mar 2023
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.warm regards

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, comfortable and beautiful place
Stayed 1 night in Mar 2023
Response from The reception team on 28 Mar 2023
Thank you for taking the time to leave a positive review.It's great to hear you enjoyed your stay with us.Warm regads

8/10 Good

Chris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable unit
Stayed 1 night in Mar 2023
Response from The reception team on 28 Mar 2023
Thank you for taking the time to leave your feed back.We are pleased to receive your comments.Kind regards

8/10 Good

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location to shops, the golf course
Stayed 1 night in Mar 2023
Response from The reception team on 28 Mar 2023
Thank you for taking the time to leave your feed back.We are pleased to receive your comments.Kind regards