Swan Reach Bay Gippsland Lakes Reserve Tours and Activities

Staff were friendly and helpful and the location was central and very convenient for what I needed while in Melbourne. Room was quite functional for storage and layout. Overall I was happy with my stay. Being from North America I could not believe there was no ice available. In general the room was clean but the shower could use a real thorough deep clean because tiles and faucets had mold/mildew. My bathroom sink was not draining properly from my arrival and even though I reported it and apparently a service request was submitted it wasn’t fixed until the morning I was checking out. Also the TV remote wasn’t working and took some assistance from the manager to get a second type to be able to change channels. Couldn’t make outgoing calls from room phone and quite a few times when I tried calling reception with questions no one was available.

Last year I stayed at liberty and it was really good experience. This year booked 3 rooms for 6 people. There wasn’t enough plates bowl cups cutlery. I booked for 4 nights and there wasn’t vacuum in the room had to go 3 time at reception. Didn’t k ow bbq area was off limit for hotel guest.

Location was great (trams within walking distance) and having parking available on site took the stress out of finding street parking. Room was clean and spacious. There was quite a bit of visible wear and tear throughout the unit, but that did not take away from the view and overall feel of the room. We throughly enjoyed our stay and recommend this to anyone seeking a home away from home.