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"This time, we couldn't be accommodated in this property due to the fact we had forgotten one photo ID. We understood that'. The receptionist perfectly explained the rules. The refund was processed by the booking company. That's fine. The strange experience was in the restaurant we used before heading back home. The tip was rounded up much higher we mentioned. It was bizarre. After calling the hotel's restaurant first we heard we need to come back to do refund difference through the terminal which was rather inconvenient while we just returned back home. Fortunately, quite promptly, the restaurant manager called us back and mentioned that all had been fixed. It was a very unfortunate stay for us this time comparing to our very first visit in this hotel last year. I am aure that next time we will be able to enjoy this hotel facilities fully again. Thank you "

"Great place! Always stay here when in Zatec! Recommended!"

"Outstanding, clean and staff were fantastic. "

"Nice place"

"Convenient rooms, comfortable beds "

"Our stay was great but room was hot not possible to leave Windows open, due to rain coming inside room. The area has things to offer for sightseeing but 1 full day would have been enough to explore anything near by. "

"It was a good hotel, good location, limited parking. I couldn't park my car there so book in advance. Was good size rooms but my room had a damaged shower head so there was no pressure for me to take a proper shower"