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Pan Pacific Suzhou

4.5 star property
A peaceful garden retreat near Shantang Street with international dining, wellness facilities, and a seasonal outdoor pool for travelers seeking relaxation

Choose dates to view prices

Pan Pacific Suzhou, near Shantang Street, offers a peaceful escape with a garden and driving range. Dine at four on-site international restaurants, relax in the sauna or steam room, and swim in the seasonal outdoor pool. Helpful staff and free in-room WiFi enhance the experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$87
includes taxes & fees
19 Jan - 20 Jan

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Suite

Down duvets, minibar, in-room safe, blackout curtains

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Dining table
Flat-screen TV
Blackout curtains
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Twin

Down duvets, minibar, in-room safe, blackout curtains

Premier Twin

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
Free bottled water
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King

Deluxe King

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Bathrobes
Hairdryer
Free bottled water
Electric kettle
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Bathrobes
Hairdryer
Free bottled water
Electric kettle
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Balcony Suite

Down duvets, minibar, in-room safe, blackout curtains

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Dining table
Flat-screen TV
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Twin

View from room

Premier Balcony Twin

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Bathrobes
Hairdryer
Free bottled water
  • 36 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier Balcony King

Premier Balcony King

Premier Balcony King

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Hairdryer
2 bathrooms
  • 64 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Family Two Bedrooms

Family Two Bedrooms

Family Two Bedrooms

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
Hairdryer
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Bathrobes
Hairdryer
Free bottled water
Electric kettle
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier View King

Premier View King

Premier View King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Executive Suite

Down duvets, minibar, in-room safe, blackout curtains

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
  • 110 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Premier View Twin

Premier View Twin

Premier View Twin

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Family King Room

Family King Room

Family King Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Grande

Premier King Grande

Premier King Grande

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
Free bottled water
  • Sleeps 4
  • 1 King Bed

View all photos for Premier King

Premier King

Premier King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
Free bottled water
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Suzhou Old Town, a neighbourhood in Suzhou, Pan Pacific Suzhou is near a metro station and on the riverwalk. Don't miss out on a visit to Humble Administrator's Garden.
Visit our Suzhou travel guideOpens in a new window
Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007

What's nearby

  • Panmen Scenic Area - 1 min walk - 0.1 km
  • Suzhou City Moat - 5 min walk - 0.5 km
  • Grand Canal - 8 min walk - 0.7 km
  • Classical Gardens of Suzhou - 15 min walk - 1.3 km
  • Master of the Nets Garden - 3 min drive - 2.8 km

Getting around

  • Renminqiao South Station - 9 min walk
  • Suzhou Railway Station - 13 min drive
  • Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

  • ‪铁手咖啡制造局Metalhands(沧浪亭店) - ‬16 min walk
  • ‪McDonald's (麦当劳) - ‬7 min walk
  • ‪萃英园 Garden Brasserie - ‬10 min walk
  • ‪Haidilao Hot Pot - ‬17 min walk
  • ‪Starbucks - ‬7 min walk

About this property

Pan Pacific Suzhou

Luxury hotel near Shantang Street
Located close to Suzhou Museum and Humble Administrator's Garden, Pan Pacific Suzhou provides a garden, dry cleaning/laundry services and a gym. Get out on the links at this hotel and enjoy amenities such as a driving range. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business centre are available to all guests.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, along with sunloungers, pool umbrellas and a lifeguard on site
  • Buffet breakfast (surcharge), an outdoor tennis court and an electric car charging station
  • Express check-out, ping pong and luggage storage
  • Smoke-free property, a billiards/pool table and wedding services
Room features
All 336 rooms include comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes.
More amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Baths or showers, free toiletries and hairdryers
  • 47-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and phones

Similar properties

Exterior
Suzhou Marriott Hotel
  • Pool
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  • Spa
  • Parking included
9.2 out of 10, Wonderful, 214 reviews
The price is AU$126
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for CNY 300.0 per day.

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 68 for adults and from CNY 68 for children
  • Late check-in fee: 50 per cent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:00 AM to 9:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Does Pan Pacific Suzhou have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM to 9:30 PM.

How much does it cost to stay at Pan Pacific Suzhou?

As of 17 Jan 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on 19 Jan 2026 start from AU$87.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pan Pacific Suzhou?

Limited spots are available.

What time is check-in at Pan Pacific Suzhou?

Check-in start time: 3:00 PM; check-in end time: 6 PM. Late check-in is available from 1:00 PM to 6:00 PM for a fee of 50%.

What time is check-out at Pan Pacific Suzhou?

Checkout is at noon.

Where is Pan Pacific Suzhou located?

Located in Suzhou Old Town, this luxury hotel is 2.8 mi (4.6 km) from Shantang Street, and within 6 mi (10 km) of Suzhou Museum and Humble Administrator's Garden. Hanshan Temple is 4.5 mi (7.3 km) away. Renminqiao South Station is 9 minutes by foot and Nanmen Station is 10 minutes.

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Reviews

Pan Pacific Suzhou Reviews

9.0

Wonderful

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 293 out of 469 reviews
Rating 8 - Good. 123 out of 469 reviews
Rating 6 - Okay. 37 out of 469 reviews
Rating 4 - Poor. 14 out of 469 reviews
Rating 2 - Terrible. 2 out of 469 reviews

Reviews

10/10 Excellent

Suping

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room with beautiful landscape environment
Stayed 2 nights in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.
Stayed 2 nights in Nov 2025

10/10 Excellent

Koh

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number. Nice breakfast, Huge hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful hotel, the room was every clean with beautiful balcony and garden view, hai tien lo restaurant dining was delicious, and I want specially thanks 谈星余，郑明泽，孙智慧，非常感谢他们的热情专业的服务态度。
Stayed 3 nights in Sep 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical hotel but recently refurbished! All facilities that might be expected and a wide variety of choice for breakfast. Situated as part of the Panmen gardens and free entry with your room key!
Stayed 2 nights in Sep 2025

10/10 Excellent

Xi

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean. Environment good. The caretaker is excellent, especially Li Qin.
Stayed 5 nights in Oct 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of four with two kids, 11 and 7. We enjoyed staying at the hotel. The room is clean and organized, the food at hotel restaurant is great plus there’s an indoor and outdoor swimming pool.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room. Helpful and friendly staff. Restaurants inside hotel were good. Beautiful architecture. Balcony has great view to a beautiful park. Right next to an attraction of old tower and park.
Stayed 2 nights in Sep 2025

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and services, serene atmosphere surrounded by the garden
Stayed 2 nights in Apr 2025

10/10 Excellent

WENJING

Liked: Staff & service, amenities, property conditions & facilities
Very pretty and the service is good also!
Stayed 3 nights in Jul 2025

10/10 Excellent

Loh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.
Stayed 2 nights in Mar 2025

10/10 Excellent

JiaQing

Liked: Cleanliness, amenities, property conditions & facilities
Room is excellent,with nice shower,big gardens
Hotel view
Lobby entrance
Robot service
Stayed 1 night in Jun 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff, neat room and great location.
Stayed 1 night in Nov 2024

8/10 Good

Ngoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice property. We booked a two bedroom executive suite with great view out of the tower. We also try the breakfast buffet with very reasonable price and great election of both Westin and Chinese style breakfast.
Breakfast area with great view
Hotel lobby
Two bedroom suite, main bedroom
Hotel courtyard
Stayed 1 night in Jun 2025

10/10 Excellent

Gennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and delicious breakfast buffet
Stayed 2 nights in Feb 2024

10/10 Excellent

Xin Yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!
Stayed 5 nights in Nov 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel.

Amazing hotel, with access to very pretty gardens (day or night).
Stayed 2 nights in Mar 2024

10/10 Excellent

Jiayao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel garden!
Stayed 4 nights in Jun 2024

10/10 Excellent

Gangmun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality with unbelievable location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is super!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jun Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very historical and pretty hotel. Impressive service too!
Stayed 3 nights in Sep 2023

8/10 Good

Thu

Liked: Cleanliness, staff & service
Hotel staff are very nice and helpful even though there are only few who speak English. I inquired about private transportation service to Hangzhou. The young man (I should have asked for his name) got my info, and later came to my room and confirmed the booking. Great service! Minus one star for this rating is the room soundproof is very poor. We can hear everything in the hallway; people talk loud and run around late at night, and we hear it all.
Stayed 3 nights in Sep 2025

10/10 Excellent

Siang Hwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast buffet spread. Nice and peaceful hotel ground. If you do not mind a bit of walking (10-15 minute), there are many food outlets and a shopping mall
Stayed 3 nights in Dec 2024