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Kempinski Hotel Suzhou

Photo gallery for Kempinski Hotel Suzhou

Featured image
Indoor spa bath
Indoor pool
Indoor pool
Hypo-allergenic bedding, down duvets, Select Comfort beds

Overview of Kempinski Hotel Suzhou

Kempinski Hotel Suzhou

5 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
1 Guobin Rd, Suzhou Industrial Park, Suzhou, Jiangsu, 215021

Explore the area

  • Popular LocationJinji Lake3 min drive
  • Popular LocationDushu Lake8 min drive
  • Popular LocationFerris Wheel Paradise14 min drive
  • AirportWuxi (WUX-Shuofang)35 min drive

Choose dates to view prices

About this area

Suzhou

Located in Suzhou, Kempinski Hotel Suzhou is in the business district and near the bay. Gate to the East and Pingjiang Street are local landmarks, and the area's natural beauty can be seen at Jinji Lake and Dushu Lake. Travelling with kids? Consider Ferris Wheel Paradise and Couple's Retreat Garden. Spend some time exploring the area's activities, including golf lessons, parasailing and golfing.

What's nearby

  • Jinji Lake - 3 min drive
  • Suzhou International Expo Center - 8 min drive
  • Dushu Lake - 8 min drive
  • Yuanrong Times Square - 8 min drive
  • Ferris Wheel Paradise - 14 min drive

Getting around

  • Suzhou Railway Station - 13 min drive
  • Pudong International Airport (PVG) - 84 min drive

Restaurants

  • Seasons Cafe — 1 min walk
  • Wang Hu Ge — 1 min walk
  • Zapata's - 4 min drive
  • Starbucks - 6 min drive
  • Mammamia - 6 min drive

About this property

Kempinski Hotel Suzhou

Family-friendly hotel with 3 restaurants and 10 spa tubs
Along with 3 restaurants, this hotel has a marina and a full-service spa. WiFi in public areas is free. Other amenities include an indoor pool, a health club and a bar/lounge. All 458 soundproofed rooms provide free WiFi, free wired Internet and Select Comfort beds. Guests can enjoy deep soaking bathtubs, and other standard amenities include washers/dryers, 24-hour room service and LCD TVs.
Kempinski Hotel Suzhou offers 458 forms of air-conditioned accommodation which are accessible via exterior corridors, and features washers/dryers and minibars (stocked with some free items). Each accommodation is individually furnished. Select Comfort beds feature down comforters. 40-inch LCD televisions come with satellite channels and video game consoles. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

10 hot tubs are on site along with an indoor pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Yang Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily: CNY 172.6 per person
  • 3 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 10 hot tubs
  • Aerobics classes
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • 24-hour business centre
  • Conference centre (31646 square feet of space)
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Marina on site
  • Picnic area

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Bidet
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 40-inch LCD TV
  • Satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Access via exterior corridors
  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service
  • Washer and dryer

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CNY 350.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: CNY 172.6 per person (approximately)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Kempinski Suzhou
Kempinski Hotel Suzhou
Kempinski Suzhou
Kempinski Suzhou Hotel
Suzhou Kempinski
Suzhou Kempinski Hotel
Kempinski Hotel Suzhou Hotel
Kempinski Hotel Suzhou Suzhou
Kempinski Hotel Suzhou Hotel Suzhou

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 15 out of 42 reviews
5 - Excellent 36%
Rating 4 - Good. 12 out of 42 reviews
4 - Good 29%
Rating 3 - Okay. 11 out of 42 reviews
3 - Okay 26%
Rating 2 - Poor. 4 out of 42 reviews
2 - Poor 10%
Rating 1 - Terrible. 0 out of 42 reviews
1 - Terrible 0%

4.0/5

Cleanliness

3.7/5

Staff & service

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb fitness club and quiet rooms
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
Stayed 2 nights in Sep 2020

4/5 Good

Stayed 1 night in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
Stayed 2 nights in Feb 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Stayed 2 nights in Nov 2017

2/5 Poor

Liked: Room comfort
Disliked: Staff & service
nice hotel in the middle of nowhere
the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Stayed 7 nights in Oct 2017