Front of property

Reviews of Mount Gambier International Motel

3 out of 5
Mount Gambier International Motel
300 Jubilee Hwy W, Suttontown, SA

Reviews

6.4
Rating 10 - Excellent. 11 out of 58 reviews" "
Rating 8 - Good. 18 out of 58 reviews" "
Rating 6 - Okay. 9 out of 58 reviews" "
Rating 4 - Poor. 9 out of 58 reviews" "
Rating 2 - Terrible. 11 out of 58 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Aine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unhygienic. Stay away unless you want to get sick. There was no warning that the water was not fit to brush your teeth with, or shower in, let alone drink. The owners neglected to inform guests of this, despite knowing. This is a major health issue. Many guests, all in different rooms, who didn’t know each other, were throwing up. I wasn’t going to write a review but I am pregnant and have to seek medical attention after staying there due to unsafe water, so I want to warn others. It is not good enough that they are knowingly getting people sick. On top of the water supply issue, you can smell how unclean the place is when you open the door to your room due to the lack of house keeping.There are no mattress protectors on the beds.The bath has hair and soap scum on it, so we didn’t use it. We showered with thongs on. We all got sick after 12 hours of checking in, so did the people in other rooms. At check in, I was collecting keys for family who were still on their way. I was told that they hadn’t paid, when they did. This might have been an honest mistake, but who knows? I was also given the wrong room and the owner blamed the booking agent, even though I paid for a family room. It got fixed after he was swearing in front of me. Very unprofessional. The reception area is used as the owner’s lounge and dining room. I felt like I was interrupting the whole family who lives there when I went to check in.
Stayed 2 nights in Mar 2024

2/10 Terrible

Charlie, Oaklands Park

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the dirtiest place I’ve ever stayed in my life the carpet is black the room is covered in dust and dirt and the mattresses don’t have sheet protectors. I highly recommend that you don’t stay there!
Stayed 2 nights in Mar 2024

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach in the bathroom, no swimming pool as there was no water in it, the beds were like bean bags, the service was slow, they were watching TV when we arrived, when we got to the room it wasn't cleaned and it was discussing, wasnt happy at all paid $165.00 for a room and it supplied noting, no room services or anything
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
One night
A quiet, comfortable stay. I would definitely stay here again. Very affordable.
Stayed 1 night in Jan 2024

10/10 Excellent

Shiva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean property and good service 👍
Stayed 1 night in Jan 2024

6/10 Okay

Chetan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of noise by other guests at night even after 11:30 PM. The supplies are very short socked. Felt guilty asking for tea-coffee, tissue box, toilet papers etc.
Stayed 3 nights in Jan 2024

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, huge rooms! About a 3 min drive out of town.
Stayed 2 nights in Dec 2023

10/10 Excellent

Xinghua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big living area with family, clean, tidy and friendly staff, easy access to all attractions
Stayed 2 nights in Jan 2024

8/10 Good

Mark

Stayed 2 nights in Dec 2023

6/10 Okay

ENG NI

Travelled with partner
No TV remote and no microwave available, shower good and bed good. Dead flys on shower, looks like not being used awhile
Stayed 2 nights in Dec 2023

4/10 Poor

Angelina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Feels like the kind of motel you watch on TV when terrible things happen to you. Very run down and old. Can tell this is a place for a quick stop over while in the midst of travelling. Like for truckies.
Stayed 1 night in Nov 2023

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty cups dead blowflies bugs Kettle didn’t even boil properly. Never stay there again Shower head needs a descaling and an overhaul of cleaning
Stayed 1 night in Sep 2023

2/10 Terrible

Ren

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One night stopover and sleep was constantly interrupted by other guests ruuning and yelling in the corridors. Woke up covered in little bites all over my body.
Stayed 1 night in Sep 2023

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, staff & service
Was nice, had everything we needed. Good value
Stayed 2 nights in Jul 2023

8/10 Good

Gagandeep Singh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Lokesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, helpful staff and very clean place for family
Stayed 1 night in May 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ni big roomy room. Clean and friendly hosts. Definitely will stay again when next in the region
Stayed 3 nights in Apr 2023

8/10 Good

minh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Extremely friendly staffs
Stayed 3 nights in Apr 2023

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Jan 2023

8/10 Good

Hellen

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Although the motel is old and a little run down our room was extremely clean The beds were comfortable and the sheets very clean & white
Stayed 1 night in Jan 2023

10/10 Excellent

Riya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helen and Mike were like a family and helped and guided us in certain ways... The place is so quite and beautiful...
Stayed 4 nights in Jan 2023

6/10 Okay

Azahar

Travelled with family
Liked: Staff & service
Fair condition

2/10 Terrible

Jean-Pierre

Disliked: Amenities, property conditions & facilities
The was no attendance. Dirty concierge. Dirty place. No one as guest. Should not be on wotif.
Stayed 1 night in Nov 2022

8/10 Good

Doris

Stayed 1 night in Jun 2022

10/10 Excellent

Seli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff on site , thanks fr the great stay : ) PS we love Mt Gamiber , everyone who can should visit !!
Stayed 2 nights in Apr 2022

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service
Very friendly welcoming advising of a problem out of thier control and fixed asap
Stayed 2 nights in Nov 2021

8/10 Good

Samantha

Stayed 1 night in Jul 2021

10/10 Excellent

Jake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very run done. Ran out of water and was unable to shower on one night.
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Rooms are comfortable but carpet and painting needs updating.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Its great to hear Helen and Mike are revamping the motel. I look forward to coming back to see their efforts.
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019

6/10 Okay

Surag

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
An OK room for a night's stay
Rooms look a bit old, but clean, the toilet could be a bit more cleaner. AC/heater is a bit old , but did the work in summer for me.Overall the stay was OK.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
For the value in Mount Gambier the facility was way below standard.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
IT was clean easy to acsess with No problems finding it
Stayed 1 night in Dec 2019

4/10 Poor

Casey, Chelsea, Vic

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were the only guests staying for the 2 nights we stayed. Place very run down. Our room was ok, but over run with ants. Bathroom tiles extremely slippery when wet.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved the room as it had plenty of space and was clean Sadly there was limited internet service 😔
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
the Overall veneer if the property is a bit dated and run down. The room I saw was spacious, clean, but alas smokey. A previous visitor must have smoked in the room or stood outside and smoke wafted in. Unfortunately no one was contactable at reception. The lass I eventually spoke with on the phone was very helpful, but was unable to assist and I had to cancel booking.
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Wasn't a good experience looked desserted only thing missing was the friendly ghost eerie
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty and run down, tiled floors are sticky, carpets filthy, bugs in the bed, spiders in all the corners. Unfortunately there was no other accommodation available due to a music festival in Mt Gambier. We asked for the room to be cleaned, reception came in, had a look and did nothing. Cobwebs everywhere. Beds extremely uncomfortable. Also you cant drink the water. The worst motel I have ever stayed in. Wotif need to remove this Motel from their site or rate it as one star.
Stayed 2 nights in May 2019

8/10 Good

Stacey, Adeliade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property could use some maintenance but the rooms were clean and comfortable for basic accommodation.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2019

6/10 Okay

John

Liked: Room comfort
Disliked: Cleanliness
A four night stay
Fairly good for the price , could use a little updating and needs more attention to cleaning in the bathroom. A few k's from mount Gambier which was not a problem for us considering that it was a fairly quite area .The free internet was very quick.The parking area was right outside the door and was quite wide, a bonus if you did not want your car dented. Bedding and towels seemed very clean.
Stayed 4 nights in Feb 2019

4/10 Poor

primus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The motel is in need of a cash injection. There was a note left on the mirror in bathroom stating "The water is not fit for consumption, thank you for your understanding" No bottled water was supplied.
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, it was filthy, unkept, unsafe. I was horrified when I stepped foot into the room with my family. Ants everywhere, spiders, filthy walls, the list goes on. I honestly don’t know how they even got a 3 star rating, it wasn’t even a 1. We left and I couldn’t bare to stay there with my family. PLEASE WHAT EVER YOU DO DON’T stay there. The only bonus is that I got my money totally refunded.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom was old, dirty and outdated, room smelt disgusting, floors were stained, pillows were terrible and mattresses were worn and cause you to sleep on a lean, water not drinkable, shower had continual surges of heat (not safe for children to to have showers), toilet was dirty, lots of spiders in the room and outside light was burnt out. Air con worked well.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
just needs an upgrade but for a one night stay was ok
Stayed 1 night in Jan 2019

8/10 Good

Sandy, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for onenight stay, nice and quite area to sleep
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room and quite comfortable. Aging decor and a bit outside town, but comfortable
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018