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Reviews of White Elephant Resort

3 out of 5
White Elephant Resort
2/1-3 Mhor Guan Road, Tambon Nai Mueang, Amphoe Mueang, Surin

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 41 reviews" "
Rating 8 - Good. 16 out of 41 reviews" "
Rating 6 - Okay. 3 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. No free minibar as stated No pullout king bed as stated No separate sitting area as stated (Unless they meant the 2 chairs outside) Room was half the size advertised. Staff extremely friendly, place very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

TOMARSHALL, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice room with a comfortable bed if I am in Surin I will stay again
Stayed 1 night in Jan 2023

10/10 Excellent

Veng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed are very comfortable and the bathroom nice and clean also the garden in front of the hotel a very nice too

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful, well maintained property with a pleasant atmosphere
Stayed 3 nights in Sep 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A secret gem
It was a small 12 room family run hotel. It was in a lovely setting and so quiet. The two ladies that ran it where so helpful. The room was spotless breakfast was great I had Thai breakfast but was offered American style. And good value 👍
Stayed 1 night in Jun 2022
Response from Benny on 19 June 2022
Thank you very much, hope to see you again

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place, good price, coffee on the verandah over looking the garden, wow! I will stay there again.
Stayed 5 nights in Apr 2022
Response from Benny on 19 June 2022
thank you very much, hope to see you again

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent value with garden setting
Spent 2 nights here and can recommend it, good value excellent room with garden views, not central but walkable with local restaurants in the near vicinity. Would definitely stay here again
Stayed 2 nights in Dec 2019
Response from Benny on 7 Dec 2019
Big Thanks, hope to see you again

10/10 Excellent

Gio, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. The staff were very friendly and welcoming.
Stayed 5 nights in Oct 2019
Response from Benny on 15 Oct 2019
Thanks very much

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff very friendly. Garden setting was lovely.
Stayed 5 nights in Oct 2019
Response from Benny on 10 Oct 2019
thanks alot

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept, cozy and comfy.
Centrally located, beautifully decorated and immaculately clean the White Elephant is a very comfortable stay. The staff is sweet and everything works, probably because of the Danish owner. We had made reservations on Hotels.com but when we got there the front desk told us they were sold out and they tried to put us at a lesser hotel around the corner. Ultimately they found us a room at the White Elephant but it was an inconvenient dance. Aside from that I have to say the hotel is very nice and shows a lot of decorative touches that give it a lot of character. Very good value.
Stayed 1 night in Dec 2018
Response from Benny on 14 Dec 2018
thanking you very much Scott

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very accommodating staff, excellent breakfast. Good value for money. Stayed here to attend Thailand moto gp, only about 45mins from track. Found plenty of good restaurants within walking distance.
Stayed 4 nights in Oct 2018
Response from Benny on 16 Nov 2018
thank you very much

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find.
What a great find this was. We tried to book into a previous hotel that we had stayed in but it was full and then we found The White Elephant Resort, this is now my first choice when staying in Surin, which we do twice a year. Amazing rooms, so nicely decorated, very good A/C, hot water and good Wifi. The garden is just beautiful and a very nice Thai BBQ chicken restaurant on the main road, left at the lights.....see you again.
Stayed 1 night in Oct 2018
Response from Benny on 16 Nov 2018
thank you very much, hope to see you soon again

10/10 Excellent

Denise, bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for moto gp
Hotel excellent staff were very friendly and welcoming. Could not do enough for you. Breakfast was excellent. Only 40 minutes from Buriram Circuit great if you are going to the moto gp.
Stayed 4 nights in Oct 2018
Response from Benny on 16 Nov 2018
thank you very much. hope too see you again

10/10 Excellent

Tee, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little slice of paradise
We loved our stay here, rooms are so beautiful and the gardens are just blissful. Wifi was great and water pressure not bad at all. Breakfast was the best we’ve had in Thailand and the staff are so sweet and helpful. This would be my number one pick for accomodation in Surin. A 5 minute tuk tuk ride to the city centre, about a 20 minute walk. If you’re looking for comfort, you’ve found it.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Benny on 22 Apr 2018
thanks alot

10/10 Excellent

Jon & Noi, Fang, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven in Paradise
Incredable stay at White Elephant Resort. Can't speak highly enough about this Great little Jem in the middle of Surin. Minutes from everything and yet still secluded in a quiet spot. This is the best place we've stayed at since I've been in Thailand. There is bigger and more expensive but all without the charm and personal service. The staff goes above and beyond and we felt more like family than guest's. Every time we stay in Surin we will be staying at our second "Home." Thank you to Bom and all the staff we greatly appreciate you and your exilent customer service. Jon and Noi
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Double commission
Stayed there for one night. A lovely place. However, during check-out, the staff insisted that a booking and payment via hotels.com was not valid. As I was in a hurry to catch a bus, I paid the (double) commission. I don't know whether this was a scam or just plain incompetency. (I am inclined to believe the latter.) Either way, I cannot recommend the resort.
Stayed 1 night in Jul 2017

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hideaway
Nice stay...3 rooms - 3 friends - Very helpful staff - Lovely clean room - Nice garden area - Will stay here again.
Stayed 1 night in Jun 2017
thank you very much

8/10 Good

Hong Tian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
thank you very much

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel and location at a great price.
The bed was the most comfortable with great mattress and sheets. The breakfast was wonderful, especially the Thai breakfasts. The room is as nice or nicer than the places we've stayed at in Surin at a great price. Plus, the location is quiet though close to the parts of Surin we needed to be in (Surin Hospital area.) The internet was better than the other hotels as well. The grounds were a pleasant retreat of a garden, though there isn't a pool. Loved it.
Stayed 3 nights in May 2017
thank you very much

10/10 Excellent

Megan, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Really beautiful hotel, clean, comfortable and spacious with friendly staff.
Response from Benny on 9 July 2017
thank you very much

2/10 Terrible

nocera

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre pas préparé et remplis de moustiques. Personne horrible à l’accueil. Chambre pas réservé et attendu 1h avant de l’avoir après avoir insisté. Obligé de partir avant 12h alors que c’est 13h le cheek out. Pas de produit de toilettes. Clim qui s’arrête plusieurs fois dans la nuit. Impossible de dormir. Plus jamais ça.
Stayed 1 night in Feb 2024

10/10 Excellent

fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Séjour parfait , j'ai même repris une nuitée supplémentaire . Jardin tropical très agréable et calme
Stayed 1 night in Dec 2023

8/10 Good

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schön gestaltete Zimmer mit Blick auf den tollen Garten. Kein Restaurant - Kaffee / Tee morgens inklusive. Sehr ruhige Umgebung - Geschäfte / Restaurants ab ca. 300 m an einer Hauptstraße zu Fuß erreichbar
Stayed 1 night in Nov 2023

10/10 Excellent

Christer

Stayed 5 nights in Oct 2023
Response from Benny on 21 Nov 2023
Thank you very much

6/10 Okay

Arne

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Apr 2023

10/10 Excellent

Nuttida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Très bien à tous les niveau.
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Benny on 16 Nov 2019
Thanks alot

8/10 Good

Dan

Liked: Cleanliness
Disliked: Staff & service
มาพักครั้งแรก
เป็นที่พักเล็กๆ ที่สะอาด น่าอยู่ เหมาะสำหรับครอบครัวมาพัก แต่ไม่สามารถรองรับคนมากๆ ที่จองรถมีน้อยประมาณ 10 คันและติดทางสาธารณะ แต่ถ้าจะใช้รถสาธารณะคงไม่สะดวก ห้องอาหารมีแต่ปิดบริการ ตอนจองบอกมีอาหารเช้า แต่จริงๆมีแค่ ชา กาแฟ น้ำร้อน กับแก้วสวยๆ สภาพห้องตกแต่งไว้น่ารักดี ไม่มีบริการยกสัมภาระ มาพักจงอย่ามีของมามาก พนักงานมีไม่มาก ส่วนใหญ่ดี การจองห้อง ควรเตรียมเอกสารที่เกี่ยวข้องให้พร้อม เพราะระบบของที่พักไม่ดีพอ ถ้าใช้ GPS ให้ใช้ชื่อภาษาอังกฤษ ชื่อภาษาไทยหาไม่พบ
Stayed 1 night in Jul 2019

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Benny on 30 Mar 2019
Thank you very much hope to see you again

4/10 Poor

Jay, Wohlen CH

Liked: Cleanliness
Disliked: Staff & service, room comfort
The Hotel itself is nothing to complain about in its relation to the rates that apply. It is a well kept and well maintained place with an awesome garden. The rooms are very small and appliances rather basic - clean though and for the purpose of providing a place to sleep comfortable enough. Still I ˋd recommend to stay to the comditions as advertised or to update them beforehand ! There is NO pool any more as shown on one of the facilitiesˋ pictures, check-out time was declared to be 12:00 the same day (advertised as 13:00) and breakfast was not included (other than announced) and charged on check-out , both without prior information. The staff is very friendly and so is the owner , a Danish guy who we met the first day and unfortunately never again thereafter. The real boss - his Thai wife (foreigners are not eligible to own enterprises in Thailand) - though is the extreme opposite ! First she disturbed a couple times by knocking on our door (early in the morning) for strange reasons but most of all she started first insinnuating my Thai fiancée accusing her not having ordered breakfast properly and finally me when I complained about not staying to their published conditions at check-out. I have been to Thailand by far more than 20 times now but never had to face such an annoying and unacceptable behavior. She was shouting, using cosswords and got personal - unbelievable, especially when considering to be customers and absolutely uncommon to general Thai behavior !
Stayed 10 nights in Dec 2018
Response from Benny on 18 Dec 2018
Sorry to hear that, i will talk to her. Best regards

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018
Response from Benny on 22 Nov 2018
Thank you Hope to see you again

8/10 Good

JO

Liked: Cleanliness, staff & service, room comfort
長期滞在向け宿泊施設
ホテルと思うと失望するかもしれない。ただ「民泊」と思えば値段も安いし、数日滞在するには最適。その分アメニティは何もない。石鹸とタオルだけ。バスターミナルも徒歩圏内。荷物がなければ歩いても往復できる。
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ruhiges, gepflegtes Ambiente, sehr schöner Garten
Preiswertes kleines Resort. Zimmer sind sehr einfach eingerichtet, aber gepflegt und sauber. Etwas ringhörig, das stört bei lauter Klimaanlage, Geschwätz und lautem TV. Sehr nette Angestellte, wenn man sich Mühe gibt en wenig Thai zu sprechen. Die Chefin organisiert auch Ausflüge in die nähere Umgebung und hat viele praktische Tipps. Wir entdeckten jeden Tag eine neue Blume.
Stayed 5 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ดีค่ะ พนักงานน่ารักมาก ดูแล เป็นกันเอง ห้องสะอาด เงียบ บรรยากาศดี แนะนำเลยคะ
Stayed 3 nights in Dec 2017
Response from Benny on 15 Dec 2017
thank you very much hope to see you again

8/10 Good

Parkpoom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

10/10 Excellent

theodoor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EEN TUIN DIE MAAR ZELDEN ZIET GEWELDIG
Ik weet niet hoe ik mijn verblijf moet beoordelen FANTASTISCH GEWELDIG en ik ga daar zeker terug

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mysigt litet hotell med trevlig personal
Ett lungt och trevlig litet hotell en bit utanför Surin. Lagom långt till det mesta men räkna med att åka tuktuk.