Surfside Hotels, Old Orchard Beach

"everything was amazing"

"Ocean view"

"Everything was easy peasy, clean and quiet "

"The staff were friendly! Check in and out was easy! The valet (expensive in the whole area) was fast and professional. The bed was comfortable and the room was clean. We didn’t know they were renovating the lobby and probably wouldn’t have stayed there if we had known but the room was nice and the location was great! "

"Super clean and safe. Staff were fantastic. Much appreciated long term parking. "

"Room was clean. Beds super comfy. Dog was happy"

"My only complaint is we were in room 202 and the game room must have been right below us. We were woken up both nights around midnight from the other patrons yelling/screaming. It sounded like it was right outside our window. I called the front desk to ask them to not yell so loud and i was told he could not do that. We were kept awake from the yelling. I dont want to be "that person" but you should be able to get a good night sleep when paying for a hotel room. Otherwise we had a great stay! We went to the bar on friday night for late night snacks and a couple drinks and everything was so good! "

"Very clean, but the staff really sucks at hospitality. There was a poor kid working the front desk, obviously just starting out at the job, and the guy in the wheelchair was extremely NOTICEABLY passive aggressive to him while he trained him on checking us in. It really put us off. Made sure to tell us not to ask them where the pool is (idk why because I was well aware there wasn't a pool and never even breached the subject of a pool???) but neglected to tell us that there is only staffing until like 8 PM or so with a kiosk you have to go to when your keys stop working randomly on the last night of the visit at almost 1 A.M. There was no staff present to contact, just a phone line with what was an obviously overwhelmed remote service worker who said "well how many keys have you gone through already?!" Uhh??? Just the ones I was given at check in??? That randomly locked me out at 1 A.M? Every person I spoke to sounded like they were annoyed they had to talk to me."

"Someone from housekeeping was on their phone at 830am talking so so loud right outside my room. They also tried getting into my room at 9am, if I hadnt put the bar on the door they would have walked right in while I was trying to sleep. Checkout isnt till noon!!"