Sunset Lakes Hotels, Merritt Island

"Breakfast was good. Fresh food, clean and attentive employees "

"PROS: - Wonderful pool area for relaxing on the water and large area for young kids to play. - Great sandy area for kids to play near the bar. - Fabulous views (for the suites) of the pool and ocean. - Friendly cleaning and bar staff. - Somewhat cheaper than nearby alternatives. - Amazingly close to the beach, free beach gear rental (umbrellas, chairs, boards, push-cart). CONS: - Dirty and unkempt property in need of repairs and maintenance. - No sound dampening between rooms, could hear detailed conversations between the unused room-sharing doors. - Front-desk staff were unfriendly and rude. The place was clearly understaffed. - Beds are old and uncomfortable. Pull-out beds are in desperate need of replacement. - Only clean rooms by request (but they won't tell you). - Free breakfast is typical cheap garbage seen at low-budget American hotels (we often skipped, thankfully Starbucks, IHOP, and Waffle House are nearby). Overall, we had a fabulous week at the hotel despite its issues. Great location and good amenities if you are willing to put up with a clearly dated building and beds that leave your back in pain."

"Loved the pool and everyone was very helpful"

"My wife and I were extremely disappointed with our stay from the moment we walked in for check-in to the moment we left. Upon approaching the front desk, I noticed the employee was watching a video on her phone and a nearby maintenance worker had to alert her to my presence as she was not paying attention. She begun my check-in process, which included additional charges for early check-in and a pet fee (which we were aware of) but she charged them to a different guest with the same last name. I alerted her to the error and she made the correction and provided me with a receipt for the refund to my credit card. However the provided receipt included all the contact information for the other guest (i.e., name, email, and phone number) which made me question the security of my personal information. As for the conditions of the room, we were immediately greeted by a strong mildew odor and my wife noticed live, small cockroaches in the mini fridge. We weren’t able to put food inside the fridge that we had brought from home. After inspecting the rest of the room, we discovered more roaches in the bathroom and crawling around on various pieces of furniture. Surprisingly, the bed was moderately comfortable and appeared to be clean. Ultimately, after an uneasy night, we decided to check-out a day earlier and cut our trip short. Happy to provide pictures / videos of the roaches if requested. This visit has made us question if we’ll choose another La Quinta property in the future."

"Breakfast was ok, the hot tub was under repair (it happens) pool area very nice and refreshing. The staff was awesome, the room was clean and comfortable bed and pillows. Really thankful for the cruise shuttle that is available for a minimal cost (not run by motel but you book it through the motel upon check-in). Motel within walking distance of Burger King and a really nice Italian restaurant. Would recommend this motel. "

"Clean room / fair breakfast"

"Good hotel at a great location with a friendly and helpful staff. I will definitely stay there again."

"Booked this hotel for the pool and outdoor fire pit. We were told pool closes at sunset and opens at sunrise, (Expedia did not indicate this), at 10 am they were using the pool cleaner machine and pool towels not regularly stocked. Pool was cold. Staff told us fire pit did not work for the past two weeks. Our hotel room ended up being handicapped accessible which I did not book specifically. Would not get that room- had a wall view to other side of hotel. No towel bar holder next to tub, no stool to put things on, not a lot of space to put your own shampoo on in shower, no garbage bin in sink area, breakfast was ok, not a huge selection, tables were often dirty, laundry room (for a hotel of 122 rooms) had one washer and one dryer, coffee water area was often messy, our room had a blinking light that we called maintenance-no one came, my husband had to grab a screw driver and remove light bulb himself, not sure why when things are broke no one fixes them. Parking was easy and close to some restaurants. "

"Very clean rooms"