Sunset Beach Tours and Activities

I booked an economy twin room at the Alpaca Manor for a corporate stay. Manor is a short driving distance from important amenities including the Albany bus stop and the Albany Westfield Mall. The room I stayed in had wonderful amenities, including air conditioning/heating (such a treat in the colder weather) and underfloor heating in the bathroom. The room was very spacious, with plenty of beds, wardrobe space, and ample room to move around. The bed was comfortable and warm. Also..WIFI access. An en-suite bathroom is very important to me when I travel. This bathroom was AMAZING, with modern design elements and strong shower water pressure. The room also had a deck, which added a nice touch to the space. I thoroughly enjoyed my stay and recommend it to any travellers.

Just ok, but let down by the state of Auckland

While our room was comfortable & great location - the staff need to work on their customer service. We weren't advised of our free room credit on check in & even when I confirmed it with staff, it wasn't applied at check out. until I reminded them again that we were over charged. Check out is 11am but house keeping knocked on our door at 9.30am asking to make up the room. Also at check out after settling our room service bill, the receptionist asked to see the credit card we used for the bond again, which was unnecessary and a bit rude. Staff aside, the room was great.