2/10 Terrible
Craig, Yorkshire
8 Oct 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel shut down - doesn't exist
DON'T BOOK. The Carducci 24 B&B no longer exists. We arrived on 1st October 2017 to find a hotel with its shutters down, gates locked and no answer from the bell or first 5 phone calls. Eventually got hold of the owner who told us they don't even live in Stresa and the hotel closed down ages ago.
DO NOT BOOK THIS HOTEL.
Expedia (and all other travel sites) really need to take this advert down and it's disappointing to now read the previous review which shows we aren't the first people to face this problem. Really not a good experience.
That said, having not seen the previous review at the time, Expedia did a great job addressing the issue. We were moved into a 4star hotel on the lake front, completely central, with a lake view room. This was a more expensive option and did not cost us anything extra. Considering the problem, the advisor I spoke to did an excellent job of finding and booking a replacement, and was pretty quick given he had to speak to various hotels to confirm next steps.
Overall, the first hotel was a disaster but the issue was well rectified. The point remains though that this should never have happened, as the property should be removed, which hasn't happened yet, to stop others booking. It's been up for sale since April!
Craig
Stayed 2 nights in Sep 2017