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Reviews of Fairfield Inn & Suites by Marriott Stony Creek

2.5 out of 5
Fairfield Inn & Suites by Marriott Stony Creek
10462 BLUE STAR HIGHWAY, Stony Creek, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 162 reviews" "
Rating 8 - Good. 16 out of 162 reviews" "
Rating 6 - Okay. 4 out of 162 reviews" "
Rating 4 - Poor. 2 out of 162 reviews" "
Rating 2 - Terrible. 10 out of 162 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is in beautiful condition.
Stayed 1 night in May 2024
Response from Rich C. on 23 May 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

6/10 Okay

Klaudia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is fairly new but it’s located at the very busy and noisy road intersection. The windows do not block any noise. It’s impossible to sleep at night. Will not be returning.
Stayed 1 night in May 2024
Response from Rich C. on 20 May 2024
Thank you for your feedback. We’re sorry to hear that your stay was disrupted by noise from the road intersection. Ensuring our guests have a restful night is a top priority, and we apologize for falling short in this area.We understand how important a quiet environment is for a good night's sleep, and we regret that the noise level affected your stay. While our location can be convenient for many travelers, we recognize that street noise can be an issue for some guests.Thank you for bringing this to our attention. We hope you might reconsider staying with us in the future and give us another chance to provide you with a more comfortable stay. Safe travels.

10/10 Excellent

Jerri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great property
Stayed 1 night in Mar 2024
Response from Rich C. on 15 May 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Louis A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience right off highway halfway to my destination
Stayed 1 night in May 2024
Response from Rich C. on 9 May 2024
Thank you for your excellent rating and for choosing to stay with us! We're thrilled to hear that our location right off the highway was convenient for your travels.Providing a convenient and accessible location for our guests is important to us, and we're glad that our hotel met your needs in this regard.We hope to have the pleasure of welcoming you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon!

10/10 Excellent

Lynn

Stayed 1 night in May 2024
Response from Rich C. on 28 May 2024
Thank you for your 5 out of 5 rating! We appreciate your positive feedback and are pleased to hear that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rich C. on 25 Apr 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was bright and super clean. Loved taking a shower in the stall. There was a full fair of good breakfast items. Excellent!!!!!!
Stayed 1 night in Apr 2024
Response from Rich C. on 23 Apr 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and that you found your unit to be bright and super clean. It's wonderful to know that you appreciated the shower stall and the full array of breakfast items we offer.Your satisfaction is our top priority, and we're thrilled that we were able to provide you with an excellent experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in Apr 2024
Response from Rich C. on 22 Apr 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that your overall experience was satisfactory.If there are any areas where we can improve and make your next stay even better, please feel free to let us know. Your feedback is important to us as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future.

8/10 Good

Beth

Stayed 1 night in Apr 2024
Response from Rich C. on 6 May 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, new clean property. For being so new it was disappointing how thin the walls were. You could hear people talking and cell phones ringing. We faced the street and it was noisy. It was a great on and off location and the staff was very friendly, especially LaTonya!
Stayed 1 night in Apr 2024
Response from Rich C. on 15 Apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our property nice, new, and clean. We apologize for any inconvenience caused by noise from neighboring rooms and the street. Your comments regarding the thin walls will be taken into account as we continuously strive to improve our guests' experience.We're delighted to hear that LaTonya and the rest of our staff made your stay pleasant. We will pass along your kind words to her and the team.We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Tiffany

Liked: Property conditions & facilities
Great hotel and excellent staff
Stayed 1 night in Apr 2024
Response from Rich C. on 15 Apr 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sparkling clean, friendly staff, and a delicious egg white fritatta available at the breakfast buffet
Stayed 1 night in Apr 2024
Response from Rich C. on 11 Apr 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Can’t seem to enter “other” Good stop on the road for us. Limited dining although the place next door is ok. Don’t love the big truck stop next door where they run their engines/generators all night
Stayed 1 night in Mar 2024
Response from Rich C. on 11 Apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be a good stop during your journey. Your satisfaction is our priority, and we're glad to have provided you with a comfortable stay.We understand your concerns regarding the limited dining options and the noise from the nearby truck stop. While we strive to provide a peaceful environment for our guests, we regret any inconvenience caused by the noise disturbances. Rest assured, we'll explore potential solutions to address this issue and enhance the overall experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast friendly helpful staff
Stayed 1 night in Apr 2024
Response from Rich C. on 5 Apr 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect accommodation right on I95 for an overnight with our dog. Fresh decor and great service
Stayed 1 night in Mar 2024
Response from Rich C. on 2 Apr 2024
Thank you for taking the time to leave us such a positive review! We're delighted to hear that you enjoyed your stay with us and that our location and accommodations were perfect for your overnight stop with your furry friend.It's wonderful to know that you appreciated our fresh decor and great service. Providing exceptional hospitality is always our top priority, and we're thrilled that we could exceed your expectations.We hope to have the pleasure of welcoming you and your dog back for another comfortable stay whenever your travels bring you our way. If there's anything we can assist you with in the future, please don't hesitate to let us know.

10/10 Excellent

Kevin A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean updated hotel. Courteous staff. Will go back when needed.
Stayed 1 night in Mar 2024
Response from Rich C. on 28 Mar 2024
Thank you so much for your kind words and 5-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I walked in and told them I had a reservation for the night, I was told that there were no rooms available, and that Expedia overbooks the rooms. Luckily there was a Hampston Inn next to it and we were able to stay there. The Fairfield Inn charged me, they said I was a no show, and weirdly enough, I supposedly checked in at 3:28 am and checked out at 10:57am. I contacted Expedia twice already to explain the situation twice as well, they said not to worry about it, but it has been a hassle because I am on the road. I am a bit upset.
Stayed 1 night in Mar 2024
Response from Rich C. on 25 Mar 2024
We sincerely apologize for the inconvenience and frustration you experienced during your recent attempt to stay at our Fairfield Inn. It's deeply regrettable that we were unable to accommodate you due to an overbooking issue, and we understand how upsetting and disruptive this situation must have been for you.Please rest assured that we take these matters very seriously, and we are investigating what went wrong to prevent similar incidents in the future.We truly value your feedback and appreciate your understanding. If there is anything further we can do to assist you or if you have any additional concerns, please don't hesitate to contact us directly.Once again, we apologize for the inconvenience and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on 25 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Volodymyr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice thank you
Stayed 1 night in Mar 2024
Response from Rich C. on 25 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely easy check in. Facility is new and very clean. Easy well lit parking
Stayed 1 night in Mar 2024
Response from Rich C. on 18 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Tyler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on 13 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Lauren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & friendly staff
Stayed 1 night in Feb 2024
Response from Rich C. on 5 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you found the staff to be friendly and the hotel clean. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

4/10 Poor

STEVEN, OTTAWA

Travelled with partner
Disliked: Staff & service, amenities
The person at reception who checked us in was unhelpful , unwelcoming, and unfriendly. The people at reception when we left were the opposite. It as a bad first impression of the facility.
Stayed 1 night in Feb 2024
Response from Rich C. on 29 Feb 2024
We apologize for the negative experience you had during check-in. Providing excellent service is our top priority, and we regret that we fell short of your expectations upon your arrival. Your feedback is invaluable to us, and we will address this issue with our reception team to ensure that all guests are welcomed warmly and assisted promptly. We're glad to hear that your interaction with the staff upon departure was more positive. Please know that we are committed to improving and providing the best possible experience for our guests. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for an over night. The property was clean, beds were comfortable, two restaurants near by for dinner. Breakfast was excellent with a few hot options as well. Highly recommended to stay here.
Stayed 1 night in Feb 2024
Response from Rich C. on 29 Feb 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

8/10 Good

Kenneth

Liked: Cleanliness
Clean economical room.
Stayed 1 night in Feb 2024
Response from Rich C. on 29 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, right off the highway. Clean new room, highly recommend!
Stayed 1 night in Feb 2024
Response from RIch C. on 26 Feb 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rich C. on 26 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

2/10 Terrible

Bernard

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room had ladybug infestation in bathroom and fire alarm went off 5 times
Stayed 1 night in Feb 2024
Response from Rich C. on 19 Feb 2024
Thank you so much for taking the time to review your stay at our property. Our team works very hard to ensure our guests have an exceptional stay and we are sorry that was not the case for you. The issues you encountered during your stay is not indicative of the level of service our guests have come to expect and very sorry you had to encounter them. I have gone ahead and forwarded your comments to the appropriate teams in the hotel and they will be reviewing them to ensure an issue like this does not happen again in the future. We hope that you will consider giving us another chance should your travels bring you back to the area!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Feb 2024
Response from Rich C. on 15 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Very happy we decided to stop driving for the night & found this hotel. Clean, modern, great staff & breakfast. Nice Italian restaurant located next door. Will def stay here again
Stayed 1 night in Feb 2024
Response from Rich C. on 12 Feb 2024
Thank you so much for taking the time to review your stay at our property. We're thrilled to hear that you enjoyed your stay at our hotel and that you loved our location, breakfast, cleanliness, and staff. We work hard to provide the best service and experience for our guests, and we are happy that is what you experienced. We hope we have the opportunity to host you again in the future! Thanks again for choosing to stay with us!

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was wonderful with mini quiches. Staff was extremely helpful and pleasant. Will continue to make this a destination while driving to Florida.
Stayed 1 night in Feb 2024
Response from Rich C. on 12 Feb 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your comments and your perfect rating of 5 out of 5.We're thrilled to hear that you enjoyed our breakfast offerings, particularly the mini quiches and that our staff provided you with helpful and pleasant service. It's fantastic to know that we've become a destination for you while traveling to Florida, and we're honored to have earned your loyalty.We look forward to welcoming you back on your future journeys, and we'll continue striving to provide you with excellent service and delightful experiences. If there's anything specific you'd like to see or any additional ways we can enhance your next visit, please don't hesitate to let us know.Thank you again for your kind words, and we can't wait to have you stay with us again soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy access a few food options
Stayed 1 night in Feb 2024
Response from Rich C. on 7 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off 95, clean and comfortable new hotel!
Stayed 1 night in Jan 2024
Response from Rich C. on 31 Jan 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rich C. on 2 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing unique was I took a king bed and the room had not one but two (?) 55 inch or larger TV’s on opposite walls. One at the foot of the bed and the other across from the couch? A bit of overkill I thought.
Stayed 1 night in Jan 2024
Response from Rich C. on 30 Jan 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has excellent service and great staff. Clean room and nice breakfast. Will definitely stay again
Stayed 1 night in Jan 2024
Response from Rich C. on 25 Jan 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Excellent, very convenient to the interstate, super clean, very friendly staff. New build only 2 yrs old. Only downfall not many restaurants near by. Will diffinalty stay again and will recommend to others
Stayed 1 night in Jan 2024
Response from Rich C. on 23 Jan 2024
Thank you for choosing to stay with us and for the outstanding 10/10 rating! We appreciate your time and your enthusiastic comments about your experience.We're thrilled to hear that you found our hotel excellent, convenient, super clean, and with very friendly staff. Your mention of our relatively new build is noted, and we're glad you enjoyed the modern amenities.We understand the limitation regarding nearby restaurants and appreciate your understanding. However, we're grateful for your commitment to staying with us again and recommending us to others.If there are any other details you'd like to share about your stay or if there's anything we can do to make your next visit even better, please feel free to let us know.We look forward to the pleasure of serving you again and appreciate your loyalty.

8/10 Good

Gail

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Rich C. on 18 Jan 2024
Thank you for choosing to stay with us and for providing your feedback with an 8 out of 10 rating. We appreciate your time and your decision to share your experience.If there are specific details you'd like to share about your stay or if there's anything we can do to make your next visit even better, please feel free to let us know.We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Tanisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never stayed on the room and yet I was charged for the nights stay.i never received the key or anything
Stayed 1 night in Jan 2024
Response from Rich C. on 18 Jan 2024
Thank you so much for taking the time to review your stay at our property. Our team works very hard to ensure our guests have an exceptional stay and we are sorry that was not the case for you. If you can reach out to us directly at the property we would love to get some additional details regarding your issue so we can work towards a resolution. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and quick check in. Convenient location and clean rooms.
Stayed 1 night in Jan 2024
Response from Rich C. on 15 Jan 2024
Thank you for choosing to stay with us and for the outstanding 10/10 rating! We appreciate your positive feedback about our great staff, quick check-in process, convenient location, and clean rooms.It's wonderful to know that your experience with us was enjoyable, and we're honored to have met your expectations. If there's anything specific you loved about your stay or if there are any preferences you'd like us to note for your future visits, please feel free to share.We look forward to the pleasure of serving you again and providing another excellent experience on your next visit.

10/10 Excellent

Doree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vv
Stayed 1 night in Jan 2024
Response from Rich C. on 8 Jan 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I was very happy with this hotel. Access from the highway was very convenient, and the hotel was clean and bright, and very welcoming. The staff was friendly and professional, and although the hotel offers a free, continental breakfast, it did actually include hot breakfast items as well. I would definitely recommend this venue and will stay there again.
Stayed 1 night in Dec 2023
Response from Rich C. on 28 Dec 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access off highway. Room was clean and comfortable. We booked it again for on our travels for the way back home too.
Stayed 1 night in Dec 2023
Response from Rich C. on 27 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you appreciated how clean and comfortable our rooms are. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Thiago

Stayed 1 night in Dec 2023
Response from Rich C. on 16 Jan 2024
Thank you for your 5 out of 5 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.

10/10 Excellent

Raz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rich C. on 26 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Marco

Stayed 1 night in Dec 2023
Response from Rich C. on 22 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Resting Spot
This was such a warm friendly hotel to check into to break up our long coastal road trip. Even our pup was welcome!
Stayed 1 night in Dec 2023
Response from Rich C. on 21 Dec 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptionally helpful. We had a minor issue with the room and the employee at the front desk, whose name we unfortunately didn’t note, immediately gave us a new room and even offered us drinks or snacks from the shop - all this with a smile. We tried this hotel last year on our way to Florida from Montreal and we have not been disappointed on our four stays since then. We highly recommend it.
Stayed 1 night in Dec 2023
Response from Rich C. on 19 Dec 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff's exceptional service left a lasting impression, especially in resolving a minor issue promptly. It's heartening to know that our team went above and beyond to ensure your comfort, offering you a new room and even drinks or snacks with a smile.We appreciate your loyalty and the trust you've placed in us during your four stays. Your recommendation means a lot to us, and we're delighted to have been part of your journey from Montreal to Florida. We look forward to welcoming you back for many more enjoyable stays in the future.

10/10 Excellent

Murville

Stayed 1 night in Dec 2023
Response from Rich C. on 15 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel... Clean and friendly staff. Excellent amenities also
Stayed 1 night in Dec 2023
Response from Rich C. on 15 Dec 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!