Dear Edith,It was a pleasure reading about the excellent service you received from us at Embassy Suites by Hilton Raleigh Crabtree. Everything we do is aimed at providing an excellent experience for our guests, so thank you for taking the time to acknowledge our efforts. Our team will certainly be delighted to hear of your kind remarks. Thank you for being our guest, and we hope you will choose us again.Sincerely, Sachin Shourie General Manager

Dear Stefan,Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Regards,Guest Service Team

Dear Samantha,It was a pleasure to read your fantastic review of the Hilton Garden Inn Stony Brook. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the area.Regards,Guest Service Team

Dear Jonathan, Thank you for taking the time to review your stay and for the generous words about our our amazing associates. However, we hope you will accept our apologies for the inconvenience with our ongoing renovations. We hope that you are able to return when the work is complete as we would like for you to experience our new and improved accommodations. Thank you again, we appreciate your business.Regards,Guest Service Team

Dear Julieta,We hope your overall stay was enjoyable; however, we regret if you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Regards,Guest Service Team

Dear Joseph,We appreciate you taking the time to leave your generous rating regarding your recent visit to the Hilton Garden Inn Stony Brook. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Regards,Guest Service Team

Dear Melissa, We deeply apologize for the inconvenience you experienced during your stay. Your feedback about the room temperature, hot water, and coffee availability is disheartening to read. Please be aware that this falls below our usual standards, and we are truly sorry for any frustration caused. We assure you that we will thoroughly investigate the issues raised, address them with our team, and take appropriate corrective measures. We appreciate your understanding and hope you have a better experience with us in the future.Regards,Guest Service Team

Dear Frank, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Hilton Garden Inn Stony Brook. We look forward to serving you again in the future.Regards,Guest Service Team

Dear Feiyu,We appreciate you choosing our hotel. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Regards,Guest Service Team

Dear Heather,We appreciate you mentioning that you had an enjoyable stay overall; however, we are sorry for the discomfort caused by the mattress in your room and any inconvenience due to our ongoing reinvention project. We are committed to offering the best experience for our guests, and we will use your comments to elevate our services and accommodations. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Regards,Guest Service Team

Dear Debra,Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hilton Garden Inn Stony Brook soon!Regards,Guest Service Team

Dear David,Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our current modernization project. We understand your frustration, and we regret that you were not aware of this prior to your arrival. We hope that you will consider a return visit when our improvements have been completed to experience our renewed and refreshed hotel first hand. We look forward to welcoming you back soon.Regards,Guest Service Team

Dear William,Thank you for reviewing your stay at Hilton Garden Inn Stony Brook. We appreciate your feedback and are delighted that your stay with us was a great one. We look forward to welcoming you back soon!Regards,Guest Service Team

Dear jhamoy, On behalf of our team at Hilton Garden Inn Stony Brook, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Regards,Guest Service Team

Dear Guest,On behalf of our team at Hilton Garden Inn Stony Brook, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Regards,Guest Service Team

Dear David,We are happy you chose Hilton Garden Inn Stony Brook for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Regards,Guest Service Team

Dear Wayne,Thank you for sharing your experience at Hilton Garden Inn Stony Brook. As a valued customer, we appreciate your feedback and are delighted that you had a great stay. We pride ourselves on both meeting and exceeding expectations, and your feedback will be used to ensure we continue delivering exceptional hospitality to every guest. Thank you once more for your time, and come stay with us again soon! Regards,Guest Service Team

Dear Stacey,We appreciate you choosing Hilton Garden Inn Stony Brook and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Regards,Guest Service Team

Dear Christine,Thank you for the wonderful review of Hilton Garden Inn Stony Brook. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Regards,Guest Service Team

James, thank you for the perfect ten rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again the next time you're in Stony Brook!Regards,Guest Service Team

Dear Roberto,Thank you for your kind rating! We are glad you had such a positive experience during your time at Hilton Garden Inn Stony Brook, as we are committed to providing exceptional service to each and every guest. Thank you for recommending us to future guests. We look forward to welcoming you again soon.Regards,Guest Service Team

Dear Bin, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Hilton Garden Inn Stony Brook. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Regards, Guest Service Team

Dewan, please accept our apologies for the level of service you received from our team upon check-in. Please know that we take your concerns to heart and genuinely regret the negative impact this interaction had upon your visit. Your comments have been shared with our team, and we are taking measures to ensure this is not repeated. Thank you for your feedback, and we hope you will reconsider and give us an opportunity to serve you in the future.Regards,Guest Service Team

Bonnie, thanks so much for all of your kind words! We are so happy the accommodations and service at our hotel far exceeded your expectations. Your comments will be shared with our team so they will know their efforts helped make your stay a great one! We appreciate your feedback and look forward to your next stay at Hilton Garden Inn Stony Brook when you return to Long Island.Regards,Guest Service Team

Mark, thank you so much for staying at Hilton Garden Inn Stony Brook. Our goal is to provide an outstanding experience, and we appreciate you letting us know we are succeeding! Thanks again for being our guest, and please stay with us again the next time you are in town.Regards,Guest Service Team

Thank you for taking a moment to share your experience with us. Please accept our sincerest apologies for providing you with anything less than the warm, friendly hospitality we aim to deliver. Your comments have been shared with our team, and we are taking measures to ensure our team is better equipped to serve our guests in the future. We also appreciate you sharing your concerns regarding the cleanliness of your room and assure you this too will be addressed. Thank you for your feedback, and we hope you will reconsider and give us an opportunity to regain your trust.Regards,Guest Service Team

Franco, we are delighted you chose Hilton Garden Inn Stony Brook for your recent visit. We are happy you loved our hotel and our wonderful pool. We appreciate your business and hope you will choose to stay with us the next time you come to Long Island. It was our pleasure having you as our guest!Regards,Guest Service Team

Dear Marc,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Stony Brook.Regards,Guest Service Team

Dear Ruoyan,We are delighted you enjoyed your stay at Hilton Garden Inn Stony Brook. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Stony Brook. We hope to have the pleasure of hosting you again on your next visit to our area. Regards,Guest Service Team

Dear Tenko,Thank you for choosing our hotel for your recent stay and for sharing your experience online. We apologize that you had an unsatisfactory experience, as we truly take pride in our service to our guests. We have shared your rating with our team, and we have taken immediate action to ensure our guests receive the experience they expect and deserve. We hope you will give us another chance to welcome you back in the near future.Regards,Guest Service Team