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Reviews of Americas Best Value Inn Stillwater

2.5 out of 5
Americas Best Value Inn Stillwater
5122 West 6th Avenue, Stillwater, OK

Reviews

5.8
Rating 10 - Excellent. 75 out of 451 reviews" "
Rating 8 - Good. 94 out of 451 reviews" "
Rating 6 - Okay. 81 out of 451 reviews" "
Rating 4 - Poor. 79 out of 451 reviews" "
Rating 2 - Terrible. 122 out of 451 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was what i expected for $62/night i just needed sleep thankfully the sheets were clean It served the purpose
Stayed 1 night in May 2024
Response from AK on 3 May 2024
Thank You for your feedback! We are always committed to serve better.

4/10 Poor

Lorraine

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad location. Run down and dorty
Stayed 2 nights in Apr 2024
Response from AK on 29 Apr 2024
Dear Lorraine,We are sorry that you did not like your stay with us. It would have been great if you had reached out to us during your stay and allowed us to solve the problem you were facing. Lastly, thank you for your time and leaving us a review so that we can improve our service. Take care!

4/10 Poor

Roy

Travelled with family and small children
Toilet wouldn’t flush, tv did not work, and it had a few roaches
Stayed 1 night in Apr 2024

2/10 Terrible

Tommy

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, was noisy outside with questionable looking people roaming around. Looked like people were living there. Not a safe environment. We left after 30 min.
Stayed 1 night in Apr 2024
Response from Alimul Kadir on 7 Apr 2024
Hello,We are really sorry that you had a bad experience with us. It would have been great if you reached out to us with the problem. Anyway, please be assured that cleanliness and security of our guest is a top priority to us. We hope that you won't be disappointed if we have a chance in future to serve you. Thank you for your review and help us improve. Take care!

6/10 Okay

ben

Liked: Cleanliness, staff & service, amenities
A place to stay if your just passing thru n need a rest
Stayed 1 night in Mar 2024
Response from Kadir on 29 Mar 2024
Hello,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 Terrible

luis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but outside and room dirty
Stayed 2 nights in Mar 2024
Response from AK on 26 Mar 2024
Thank you for your feedback. We are sorry to hear that you had a bad experience at our hotel. We take cleanliness very seriously and we always strive to provide a comfortable and hygienic stay for our guests. However, it seems that we failed to meet your expectations in this case. We hope we will serve you better in the future.

2/10 Terrible

DONNA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was disgusting. The shower had duck tape holding the door shut. The floor was in disrepair. No lighting except in the closet area. The refrigerator did not work. The was a pest control plug in at the light switch in the bathroom.
Stayed 1 night in Mar 2024
Response from AK on 25 Mar 2024
Dear Donna,I am truly sorry to hear about your disappointing experience at our property. It’s clear that we fell short in providing a comfortable and enjoyable stay for you, and for that, I sincerely apologize.The conditions you’ve described, including the shower door, floor, lighting, and refrigerator, are unacceptable and not reflective of the standards we aim to uphold. The presence of a pest control plug-in is also concerning and something we will address immediately.Please know that we take your feedback very seriously. We will be conducting a thorough investigation into these issues and taking immediate corrective actions to ensure they are resolved.Again, I deeply apologize for the discomfort and inconvenience you experienced during your stay. We hope to have the opportunity to make it right and provide you with a better experience in the future.Thank you for bringing these matters to our attention.

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kadir on 19 Mar 2024
Thank you for your Nice Feedback!

4/10 Poor

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and loud. Like living in an old apartment building.
Stayed 2 nights in Mar 2024
Response from AK on 18 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations.We take comments about cleanliness and noise very seriously, as we strive to provide a comfortable and enjoyable stay for all our guests. Your feedback has been shared with our housekeeping and maintenance teams to address the issues you’ve mentioned.We’re committed to improving our services and we hope you’ll give us another chance to make your stay better in the future.

4/10 Poor

Aaron

Disliked: Cleanliness, amenities, property conditions & facilities
Property was very dirty. Rooms are very old and outdated.
Stayed 1 night in Mar 2024
Response from AK on 18 Mar 2024
Dear Guest,Thank you for your feedback. We regret to hear that your experience with us was less than satisfactory.We understand your concerns about the cleanliness and the outdated condition of our rooms. We strive to maintain high standards of cleanliness and comfort for our guests, and it seems we fell short during your stay.Your comments are invaluable as they help us identify areas where we can improve. We have taken note of your feedback and will ensure that necessary steps are taken to improve our facilities.We hope you will consider staying with us again so we can provide you with a better experience.

10/10 Excellent

candida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AK on 18 Mar 2024
Thanks for your feedback!

4/10 Poor

dan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated facility. Electric outlets so worn they would not hold a plug. Lukewarm hot water. Breakfast very limited and not well staffed. Shower door wouldn't close. Friendly front desk.
Stayed 2 nights in Mar 2024
Response from Kadir on 17 Mar 2024
Hi. Thank you for your Feedback! We hope that we can give you a better experience next time as we aim to improve our service. Hope to see you next time.

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE! Bed bugs!! a terrible refund policy not made apparent to you that claims "no refunds 10 minutes after getting your room key". Complimentary breakfast was terrible, just some muffins, bread, make it yourself waffles, coffees or juices. Management seemed to know about the bed bugs and didn't care. I asked other guests and they also said they had bed bugs in their rooms. 0/10
Stayed 2 nights in Mar 2024
Response from Alimul Kadir on 16 Mar 2024
Dear Ethan,We are really sorry for the bad experience you had. We always try to comfort the stay of our guest and provide them the best experience. Sorry that your stay this time did not go pretty well. We will seriously consider your issues and look forward to improve. Thank you for staying with us and giving the review to help us improve!

8/10 Good

David

Liked: Amenities
Nice hotel.
Stayed 1 night in Mar 2024
Response from Kadir on 3 Mar 2024
Dear Guest,Thank you for your kind comments. I am so glad that you had a great stay with us and liked our clean and great rooms, quiet location, free breakfast with waffles, free Wi-Fi and friendly manager. I'm pleased that you would stay with us again and would recommend us to others, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.Sincerely,Hotel Manager

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches and bed bugs shower leaked
Stayed 3 nights in Feb 2024
Response from Kadir on 20 Feb 2024
Thank you for your feedback. We are sorry to hear that you had a bad experience at our hotel. We take cleanliness very seriously and we always strive to provide a comfortable and hygienic stay for our guests. However, it seems that we failed to meet your expectations in this case. We hope you will give us another chance to serve you better in the future.

4/10 Poor

Lisa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing against the staff or the owner, they were polite and considerate, I just didn’t do enough research when I booked my room. This was definitely a place to stay if you’re very broke, and down and out. I decided not to stay there overnight for fear of safety. It was purely based on the look of the environment. I will do better vetting next time.
Stayed 1 night in Feb 2024
Response from Alimul Kadir on 18 Feb 2024
Dear Lisa,Thank you for spending your time to review us and help us improve. We do appreciate your comments and will try to improve our service based on that. It would have been great if you let us know the problems you were facing while staying and gave us a chance to make your stay comfortable. Lastly, we expect to have you here again and give us the scope to serve better. Thanks and take care!

10/10 Excellent

Neng

Liked: Cleanliness, staff & service
Essay parking
Stayed 1 night in Jan 2024
Response from Kadir on 21 Jan 2024
Thank You for your feedback! We are always committed to serve better. Thanks!

4/10 Poor

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All i have to say is they need to fix the therosmostat. We were either cold or so hot. There was no in between
Stayed 1 night in Jan 2024
Response from Kadir on 21 Jan 2024
Hello. Thank you for your review. We are sorry for the inconvenience you encountered. The management of the hotel is working on improving the services. We assure you that this will not happen next time. We hope we can give you a better experience in the future.

2/10 Terrible

ronald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst one i have ever been in
this is the worst hotel i have ever been in i will never stay in another america best value inn again
Stayed 3 nights in Dec 2023
Response from Kadir on 13 Jan 2024
Hello. Thank you for your review. We are sorry for the inconvenience you encountered. The management of the hotel is working on improving the services. We assure you that this will not happen next time. We hope we can give you a better experience in the future.

10/10 Excellent

dollie

Liked: Cleanliness, staff & service, property conditions & facilities
I'll always go back to ABVI I love the staff the rooms are decent and it's quiet and close to Walmart
Stayed 2 nights in Jan 2024
Response from Kadir on 8 Jan 2024
Thank you for the great review of our hotel! Hope to see you again. Thanks again!

2/10 Terrible

Kirsten

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was dirty and had cockroaches. Thankfully, I didn’t see any evidence of bedbugs…but I was worried so I kept my suitcase in the car. I was afraid to ask the people myself since there are copies of licenses of who is banned by the check in desk. I reached out to Expedia directly and got some help but it was not a refund. The owners were also rude to me when they were checking me in. I would NOT recommend staying here.
Response from Alimul Kadir on 8 Feb 2024
Dear Kirsten,Thank you for your stay with us. We are sorry that your stay with us was not satisfactory. We always try our best to satisfy our customers with our service. Hopefully, you will not be disappointed with us when you visit next time. About the banned IDs, they are there to ensure safety for our guests. Hope you understand. Thank you!

10/10 Excellent

Trey

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Kadir on 22 Dec 2023
Thank You for your feedback! We are always committed to serve better.

10/10 Excellent

Misty

Stayed 1 night in Dec 2023
Response from Kadir on 21 Dec 2023
Thank You for your feedback! We are always committed to serve better. Thanks!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many times and am still treated like it's my first time.
Stayed 1 night in Dec 2023
Response from Kadir on 17 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Hope to see you again and we will definitely try to enhance your stay here. Thanks again!

2/10 Terrible

Deven

Business traveller
Disliked: Amenities, property conditions & facilities
Bathroom was in horrible shape. I will not stay there unless major renovations are made.
Stayed 1 night in Dec 2023
Response from Kadir on 17 Dec 2023
Hi. Thank you for your review. We hope that we can give you a better experience next time as we aim to improve our service. Hope to see you next time.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this hotel
Stayed 2 nights in Dec 2023
Response from AK on 9 Dec 2023
Thank you for your time to give us a wonderful review. We are glad that you enjoyed your stay with us. Looking forward to serve you again. Thanks and take care!

6/10 Okay

Humberto

Business traveller
Liked: Staff & service
Inexpensive stay
Inexpensive. Short stay. Helpful management.
Stayed 3 nights in Dec 2023
Response from Kadir on 5 Dec 2023
Thank you for your Nice Comment. We hope to continue giving you a better experience. Hope to see you next time.

8/10 Good

Petr

Stayed 2 nights in Nov 2023
Response from Kadir on 17 Dec 2023
Thank you for the great review of our hotel! Hope to see you again. Thanks again!

10/10 Excellent

Ashley Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to check-in late.
Stayed 1 night in Nov 2023
Response from AK on 28 Nov 2023
Thanks for the review!

8/10 Good

Petr

Stayed 1 night in Nov 2023
Response from Kadir on 17 Dec 2023
Thank you for the great review! Hope to see you again.

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely dirty? filthy, filthy?
Stayed 2 nights in Nov 2023
Response from AK on 14 Nov 2023
Sharon-Thank you for your feedback. We are sorry to hear that you had a bad experience at our hotel. We take cleanliness very seriously and we always strive to provide a comfortable and hygienic stay for our guests. However, it seems that we failed to meet your expectations in this case. We hope you will give us another chance to serve you better in the future.

2/10 Terrible

Julye

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to a filthy room, carpet disgusting, shower door don't open properly. Nothing had been cleaned, boogers on wall and picture. No ice produced from the machine. Absolutely horrible. Almost left with or without refund! OH, also 12 channels, NO CABLE. Heat/Air unit fell apart, knobs missing!
Stayed 1 night in Nov 2023
Response from Kadir on 13 Nov 2023
Thank you for your review. We sincerely apologize for the bad experience you had while staying at our hotel. It would be great if you reached out to us while staying, so that we could address the issues you were having. Hopefully, if you choose us again in future, we will try to make sure you enjoy your stay here. Thanks and take care!

2/10 Terrible

Gerald

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in the bathroom and all around in the shower. Shower door did not latch. bathroom door broken , strip on floor between the main room and bathroom was missing and many kinds of bugs . Had to kill bugs multiple times. LuckI bring sanitizer spray with me . Would not ever stay there again.
Stayed 2 nights in Nov 2023
Response from Kadir on 10 Nov 2023
Hello. Thank you for your review. We are sorry for the inconvenience you encountered. The management of the hotel is working on improving the services. We assure you that this will not happen next time. We hope we can give you a better experience in the future.

4/10 Poor

Maxwell

Stayed 1 night in Nov 2023
Response from AK on 28 Nov 2023
Thanks for the review!

6/10 Okay

Megan

Stayed 1 night in Nov 2023
Response from Alimul Kadir on 7 Nov 2023
Thank you! We are so happy you enjoyed your stay. Hope to serve you again. Take care!

4/10 Poor

Russell

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very old property that has very old accommodations and is badly in need of an upgrade in many many areas
Stayed 1 night in Nov 2023
Response from Kadir on 6 Nov 2023
Hi. Thank you for your review. We hope that we can give you a better experience next time as we aim to improve our service. Hope to see you next time.

2/10 Terrible

Casey and John

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsanitary
So filthy we were afraid to take a shower or sit on the toilet. Slept on top of the bed on top of a blanket we purchased. Completely rundown, stained carpets in total disrepair.
Stayed 1 night in Nov 2023
Response from Alimul Kadir on 6 Nov 2023
Dear Casey and John,Thank you for your time to give a review and help us improve. We will try to take care of the points you mentioned and improve our service. Thanks and take care!

2/10 Terrible

Lacey

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is rundown and neglected. Our floor had water damage. I killed a cockroach in the bathroom. Bedding had holes all over it and the mattress itself should have been thrown out. Uneven snd not worth sleeping on
Stayed 1 night in Oct 2023
Response from Kadir on 4 Nov 2023
Thank you for your review. We sincerely apologize for the bad experience you had while staying at our hotel. It would be great if you reached out to us while staying, so that we could address the issues you were having. Hopefully, if you choose us again in future, we will try to make sure you enjoy your stay here. Thanks and take care!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kadir on 30 Oct 2023
Thank You for your feedback! We are always committed to serve better. Thanks!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
STAY AWAY!!
The door would not lock when you left, the shower in our room would not even come on. All outlets are overused and won't hold a plug. Dirty, continental "breakfast" was a joke. Quite simply, the absolute worst hotel i have ever been to and i travel A LOT.
Stayed 2 nights in Oct 2023
Response from Kadir on 30 Oct 2023
Thank you for your review. We sincerely apologize for the bad experience you had while staying at our hotel. It would be great if you reached out to us while staying, so that we could address the issues you were having. Hopefully, if you choose us again in future, we will try to make sure you enjoy your stay here. Thanks and take care!

4/10 Poor

Casey

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s better than staying in your car
It was a place to lay down and get a shower that was about it. Extremely old outdated and not very clean.
Stayed 1 night in Oct 2023
Response from Kadir on 28 Oct 2023
Hi. Thank you for your review. We hope that we can give you a better experience next time as we aim to improve our service. Hope to see you next time.

8/10 Good

Courtney

Liked: Cleanliness, staff & service
I picked a bad time to pass thru town, OSU homecoming weekend. So this was the only hotel available at a reasonable rate, which I appreciate very much. However the rooms are 1970 Motel chic at best. The security lock on my door doesn't work, just hanging by one screw; the toilet lid is a complete mismatch for the basin, size and shape; the towels are clean but threadbare; the mini fridge has duct tape shelves inside. Positives: no awful carpet, nice hardwood looking laminate tile, room is clean, priced appropriately, offer breakfast (but havent eaten so no review on that) So, it could be better but it could be worse.
Stayed 1 night in Oct 2023
Response from Kadir on 28 Oct 2023
Hi. Thank you for your review. We hope that we can give you a better experience next time as we aim to improve our service. Hope to see you next time.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to town for the college rodeo so I was looking for a last minute room. The check in was easy and the gentleman was very friendly and helpful. I was very pleased with my room, it was clean and quiet. I will definitely stay here again when we have to come to town. It was located in the edge of town so there was not a lot of traffic noise, easy to get to, very adorable and was a comfortable stay.
Stayed 2 nights in Oct 2023
Response from Kadir on 26 Oct 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Hope to see you again and we will definitely try to enhance your stay here. Thanks again!

2/10 Terrible

Kurt, Highlands Ranch

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel I have ever been in, mold in the bathroom and in the shower. l was afraid to take my shoes off. very noisy, there are people living in rooms month to month.
Stayed 1 night in Oct 2023
Response from Kadir on 21 Oct 2023
Thank you for your review. We sincerely apologize for the bad experience you had while staying at our hotel. It would be great if you reached out to us while staying, so that we could address the issues you were having. Hopefully, if you choose us again in future, we will try to make sure you enjoy your stay here. Thanks and take care!

2/10 Terrible

Roxanna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower didn’t work the man checking me in was eating his dinner had a mess all over his hands & checking me in. Bed was hard not a good experience & a waste of money . Don’t go here .
Stayed 1 night in Oct 2023
Response from AK on 19 Oct 2023
Really sorry about the issues you faced. We’re fixing the shower and have noted your feedback about the check-in experience and hard bed. We’ll do better next time. Thanks for letting us know.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good, great price for the weekend.
Stayed 2 nights in Sep 2023
Response from Kadir on 18 Oct 2023
Thank you for staying with us. your satisfaction is our main priority. thanks Again..

8/10 Good

Kandee, Alva

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was not the most up to date facility, but it was clean. Updates have been attempted, and there were a couple of broken items in the room. But the room was clean and had comfortable beds. The manager even allowed us to check in early even though our room wasn’t yet ready. We returned later after our event and could go directly to our room.
Response from Kadir on 16 Oct 2023
Thank You for your feedback! We are always committed to serve better. Thanks!

2/10 Terrible

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wish i could get money back
Old hard spring mattress. dirty floors. dirty shower. the room had a weird smell.
Stayed 1 night in Oct 2023
Response from Kadir on 15 Oct 2023
Thank you for your review. We sincerely apologize for the bad experience you had while staying at our hotel. It would be great if you reached out to us while staying, so that we could address the issues you were having. Hopefully, if you choose us again in future, we will try to make sure you enjoy your stay here. Thanks and take care!

2/10 Terrible

Chelsea

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kadir on 13 Oct 2023
Thank you for your review. We sincerely apologize for the bad experience you had while staying at our hotel. It would be great if you reached out to us while staying, so that we could address the issues you were having. Hopefully, if you choose us again in future, we will try to make sure you enjoy your stay here. Thanks and take care!

6/10 Okay

Shannon L.

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Kadir on 9 Oct 2023
Thank You for your Nice comment.