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"AC didn't seem to work, the fan did work"

"Immaculate hotel, perfect location close to metro lines to take you in to Rotterdam central. Great range of rooms, family room is very nice. Very friendly staff nothing is too much trouble. Food is very nice and very filling. Highly recommended. "

"Great location. Right across from the central train station. Also close to other public transportation. Check-in was easy and fast. The staff was very courteous and professional. The gym was adequately equipped. I would recommend this hotel to anyone."

"Gorgeous room, check in went quick as with check out "

"Room was great, very clean, comfy bed. Customer service was lacking unfortunately. Check-in was slow but ok. The girl at the desk mentioned a new system being the cause of the delay. There were a few people waiting but only one person behind the desk. Checkout was actually terrible. We left early, about 6am. The girl behind the desk had headphones on and didn't remove them until we were right at the desk (she did see us coming). I had to tell her the room number three times in the space of 5 minutes. It took her a while to 'log into the system'. I mentioned we needed to catch a train and that we had paid on arrival. Perhaps she could email me if anything else was needed. She said she couldn't allow us to leave until she checked the room on the system. Frankly, she needs to be taught some manners. Have never had a reply like this! Very disappointing as up until that point, the experience had been great. I'd probably consider going back but I'd be very mindful of staff and their attitude. "

"The hotel was very clean and well appointed. The staff were super friendly and couldn’t have been more helpful. The food was excellent and the room was very comfortable. We had a fabulous stag and I wouldn’t hesitate to recommend it to anyone"

"Perfect stay. Professional, friendly and helpful staff."

"Tout est superbe rien à dire continuez comme ceci "

"Beautiful hotel, excellent staff, and right across the street from a delicious food and metro stop. I would be happy to stay here every time I come to Rotterdam."