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Reviews of Holiday Inn Express & Suites Greenville-Spartanburg (Duncan), an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Greenville-Spartanburg (Duncan), an IHG Hotel
275 Frontage Road, Startex, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 96 out of 155 reviews" "
Rating 8 - Good. 41 out of 155 reviews" "
Rating 6 - Okay. 12 out of 155 reviews" "
Rating 4 - Poor. 4 out of 155 reviews" "
Rating 2 - Terrible. 2 out of 155 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. Holiday Inn always is. Very consistent with other stays and other people I've spoken to.
Stayed 1 night in Mar 2024
Response from JD on 26 Mar 2024
Dear Jason,Thank you for choosing the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We greatly appreciate you taking the time to review your experience. We are very happy to know that you were pleased with the cleanliness of our property and you were completely satisfied with your recent stay. We greatly appreciate the 5 out of 5 rating. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff, we thank you again!

10/10 Excellent

Rebecca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabriella, Zara, Gloria and the entire staff are amazing here. The room is very clean. They have been very accommodating to our needs. I am enjoying the pool and hot tub so much, I almost don't want to leave. My one night planned stay has turned into 3 nights. Oh, and the beds are extremely comfortable. We just sold our house and the entire moving process was very stressful. We checked in very late on the day of our reservation and Gabriella greeted us at the front desk. She deserves a huge raise. I cannot say enough good things about this place. Thank you so much to Holiday Inn Express! You guys are the best of the best!! 😊
Stayed 1 night in Mar 2024
Response from JD on 13 Mar 2024
Dear Rebecca,Thank you for choosing to stay with the Holiday Inn Express & Suites Greenville-Spartanburg (Duncan). I appreciate you taking time to provide feedback about your recent experience with us. I am happy to know that you were pleased with the cleanliness of our property and our staff members provided you with friendly service. I’m also glad to hear that you enjoyed the swimming pool & hot tub. We strive to bring contentment to all of our valued guest and your feedback is a notable testament.On behalf of the entire staff and myself, thank you once again!

10/10 Excellent

Ronisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this hotel this Year and will always use when in town. Staff allowed me to check into room earlier to prepare for event. Breakfast is always good! Definitely would recommend
Stayed 1 night in Mar 2024
Response from JD on 4 Mar 2024
Dear Ronisha,Thank you for choosing to stay with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I appreciate you taking the time to provide feedback about your continued visits at our property. I am very pleased to know that you’ve had an satisfying second stay with us. I’m also happy to hear that our staff members provided you with attentive service and you enjoyed our breakfast. We strive to bring contentment to all our guest and your feedback is a notable testament.Thank you again! Your review is greatly appreciated

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JD on 27 Feb 2024
Dear Paul,Thank you for choosing to stay with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I appreciate you taking the time to review your recent experience at our property. I am happy to know that you had an overall satisfying stay with us. It was a pleasure having you as our guest and we greatly value your feedback. Thank you again.

10/10 Excellent

Kristina

Stayed 2 nights in Feb 2024
Response from JD on 22 Mar 2024
Dear KristinaThank you for choosing to stay with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I greatly appreciate you taking the time in reviewing your experience at our property. I am very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the positive feedback. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff and myself, we thank you again!

10/10 Excellent

william, Poca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room.
Stayed 1 night in Jan 2024
Response from JD on 6 Feb 2024
Dear William,Thank you for choosing to stay at the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We appreciate you taking the time to review your experience with us. We are very happy to hear that you found our property to be clean and comfortable. We strive to bring contentment to all of our guest and your feedback is a notable testament.On behalf of the entire staff, we thank you again!

10/10 Excellent

Michael, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JD on 3 Feb 2024
Dear Michael,Thank you for choosing the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We greatly appreciate you taking the time to review your experience. We are very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the 5 out of 5 rating. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff, we thank you again!

6/10 Okay

Stanley

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable night.
I was not comfortable. The room was hot, the television had limited channels, and the shower floor was slippery.
Stayed 1 night in Jan 2024
Response from JD on 3 Feb 2024
Dear Stanley,Thank you for taking the time in providing feedback about your experience at Holiday Inn Express GREENVILLE-SPARTANBURG (DUNCAN). I regret that your experience while staying with us was less than positive. I hope that you had a chance to bring the negative matters that were experienced to our attention and that we may have had the opportunity to assist with resolving them. Please know that your feedback is extremely valuable to us. We utilize feedback such as yours to make corrections and improve our guest's stay experience. Thank you again.

8/10 Good

Ronisha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Check In was easy, staff friendly. Fire Detector beeped entire stay. Breakfast was fresh and delicious
Stayed 1 night in Jan 2024
Response from JD on 12 Jan 2024
Dear Ronisha,Thank you for staying with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I appreciate you taking the time to review your experience at our property. I am happy to know that check-in was easy, you enjoyed the breakfast offerings and you had an overall pleasant stay with us. I apologize that the smoke detector was beeping in your guestroom. I hope we were notified and able to get that issued resolved quickly for you. Your review is valued and a notable testament to the level of guest satisfaction that we strive for. Thank you again! It was a pleasure having you as our guest.

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay
Stayed 1 night on a trip to see our son. The lady at the front desk was very friendly and inviting. Hot tub at a great temperature. Room was clean and breakfast was ok, nothing special.
Stayed 1 night in Jan 2024
Response from JD on 8 Jan 2024
Dear Kelly,Thank you for choosing the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We greatly appreciate you taking the time to review your experience. We are very pleased to know that you were satisfied with your recent stay. We greatly appreciate the 10 out of 10 rating. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff, we thank you again!

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JD on 31 Jan 2024
Dear Alex,Thank you for choosing to stay with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I appreciate you taking the time to review your recent experience at our property. I am happy to know that you had an overall satisfying stay with us. It was a pleasure having you as our guest and we greatly value your feedback. Thank you again.

10/10 Excellent

Danyelle

Stayed 4 nights in Dec 2023
Response from JD on 12 Jan 2024
Dear Danyelle,Thank you for choosing the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We greatly appreciate you taking the time to review your experience. We are very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the 5 out of 5 rating. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff, we thank you again!

10/10 Excellent

Patricia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accommodating. Our room was great! No complaints other than the $50 pet deposit( per pet). I know that most hotels have to charge because pets will tear things up or potty in the room at times but ours doesn't. I feel like the amount is a little steep. It is what it is. We will definitely stay here agin when visiting family!
Stayed 1 night in Dec 2023
Response from JD on 28 Dec 2023
Dear Patricia,Thank you for choosing the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We greatly appreciate you taking the time to review your experience. We are very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the 5 out of 5 rating. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff, we thank you again!

8/10 Good

Stuart

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JD on 12 Dec 2023
Dear Stuart,Thank you for choosing to stay with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I appreciate you taking the time to review your recent experience at our property. I am happy to know that you had an overall satisfying stay. It was a pleasure having you as our guest and we greatly value your feedback. Thank you again.

8/10 Good

Ra

Stayed 1 night in Dec 2023
Response from JD on 28 Dec 2023
Dear Ra,Thank you for choosing to stay with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I am happy to know that you had an overall satisfying experience while staying with us. It was a pleasure having you as our guest and we greatly appreciate your feedback. Thank you again.

10/10 Excellent

Chrystal

Stayed 4 nights in Nov 2023
Response from JD on 12 Dec 2023
Dear Chrystal,Thank you for choosing the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We greatly appreciate you taking the time to review your experience. We are very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the 10 out of 10 rating. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff, we thank you again!

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean - looked like it was recently renovated, and the bed was comfortable. Perfect for a one night stay on my way back home.
Stayed 1 night in Nov 2023
Response from JD on 4 Dec 2023
Dear Beth,Thank you for choosing the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We greatly appreciate you taking the time to review your experience. We are very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the 5 out of 5 rating. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff, we thank you again!

10/10 Excellent

Navarro

Stayed 1 night in Nov 2023
Response from JD on 28 Dec 2023
Dear Navarro,Thank you for staying with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I appreciate you taking the time to review your experience at our property. I am happy to know that you had a completely satisfying stay with us. Your review is valued and a notable testament to the level of guest satisfaction that we strive for. Thank you again! It was a pleasure having you as our guest.

10/10 Excellent

Princess

Stayed 2 nights in Nov 2023
Response from JD on 28 Dec 2023
Dear Princess,Thank you for choosing the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We greatly appreciate you taking the time to review your experience. We are very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the 5 out of 5 rating. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff, we thank you again!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in, nice room
Stayed 2 nights in Nov 2023
Response from JD on 21 Nov 2023
Dear Debbie,Thank you for choosing the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We greatly appreciate you taking the time to review your experience. We are very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the 5 out of 5 rating. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff, we thank you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice place to stay. My only comment would be that the King mattress was a little soft and lumpy. Good breakfast and we love those sweet rolls!
Stayed 2 nights in Oct 2023
Response from JD on 24 Oct 2023
Thank you for choosing to stay with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I appreciate you taking the time to provide feedback about your recent experience with us. I am pleased to know that you enjoyed our breakfast offering and you had an overall satisfying stay at our property. I do regret hearing that the mattress was not to your desired firmness. Please know that your feedback is extremely valuable to us. We utilize feedback such as yours, to make improvements and optimize our guest’s stay experience.Thank you again!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shea
We arrive for my cousin (Melissa and James’s) wedding early before check in. The staff member was able to check us in before check in time. We’re so grateful and we surely appreciate you. Thank you !!!
Stayed 2 nights in Oct 2023
Response from JD on 24 Oct 2023
Thank you for choosing to stay with the Holiday Inn Express & Suites Greenville-Spartanburg (Duncan). I greatly appreciate you taking time to provide feedback about your recent experience with us. I am happy to know that you were pleased with our ability to provide you with an early check-in. We strive to bring contentment to all of our valued guest and your feedback is a notable testament.

8/10 Good

gail

Stayed 1 night in Oct 2023
Response from JD on 1 Nov 2023
Thank you for choosing the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I greatly appreciate you taking the time to review your experience. I am very pleased to know that you were satisfied with your recent stay. We greatly appreciate the rating you’ve left us. We strive for guest satisfaction and your review is a notable testament. On behalf of the entire staff and myself, we thank you once again.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, quiet and friendly hotel. They are pet friendly. Will stay here again!
Stayed 1 night in Sep 2023
Response from JD on 26 Sept 2023
Dear Karen,Thank you for choosing to stay with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I greatly appreciate you taking the time to provide feedback about your recent experience at our property. I am happy to know that you were pleased with the cleanliness of our property and the friendliness of our staff. I’m also very glad to hear that you would stay with us again! We strive to bring contentment to all of our guest and your feedback is a notable testament.Thank you again.

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JD on 26 Sept 2023
Dear Werner,Thank you for staying with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I appreciate you taking the time to review your experience at our property. I am happy to know that you had a pleasant stay with us. Your rating of us is greatly appreciated and a notable testament to the level of guest satisfaction that we strive for. Thank you again! It was a pleasure having you as our guest.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from JD on 23 Sept 2023
Dear Anonymous,Thank you for staying at the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We appreciate you leaving a rating on our behalf. We hope for the opportunity of serving you in the future and wish to make your next stay, a perfect one! Thank you again!

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from JD on 12 Sept 2023
Dear Terri,Thank you for staying with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We appreciate you taking the time to review your experience at our property. We are happy to know that you had a pleasant stay with us. Your review is valued and a notable testament to the level of guest satisfaction that we strive for.

10/10 Excellent

Paula

Stayed 2 nights in Aug 2023
Response from JD on 30 Aug 2023
Thank you for staying with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We appreciate you taking the time to review your experience at our property. We are happy to know that you had a pleasant stay with us. Your review is valued and a notable testament to the level of guest satisfaction that we strive for.

10/10 Excellent

Angela

Stayed 1 night in Jul 2023
Response from JD on 26 Aug 2023
Thank you for staying with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). We appreciate you taking the time to provide feedback about your recent experience with us. We are very pleased to know that we were able to provide you with an enjoyable stay.

8/10 Good

Kenneth, Mount Holly

Travelled with family
Liked: Cleanliness, staff & service
Older hotel on frontage road of Interstate. It was out of the way in dark area. Just felt uncomfortable arriving at night. Staff very friendly. And breakfast was good. However we would not stay here just because of location and older hotel.
Stayed 1 night in Jul 2023
Response from Joe D on 1 Aug 2023
Dear Kenneth,Thank you for taking the time to provide feedback about your experience at Holiday Inn Express & Suites, Greenville-Spartanburg (DUNCAN).I regret that we did not fully meet your accommodation expectations. We strive to make each guest’s stay, as pleasant and comfortable as possible. We are very concerned when this is not the case. If you would like to discuss the areas that caused your displeasure, please feel free to contact me. I am more than willing to discuss these matters with you, in hopes to learn and provide a resolution to the negative issues that you’ve experienced. Please know that your feedback is extremely valuable to us. We utilize feedback such as yours, to make improvements and optimize our guest’s stay experience.Thank you again! Your review is greatly appreciated. Sincerely,Joe DAGM(864)486-9191hiex.duncan@gmail.com

10/10 Excellent

Toni

Stayed 1 night in Jul 2023
Response from JD on 16 Aug 2023
I am very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the positive feedback.

10/10 Excellent

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The rooms were clean.
Stayed 3 nights in Jul 2023
Response from JD on 16 Aug 2023
We appreciate you taking the time to provide feedback about your recent experience with us. We are very pleased to know that you had a satisfying stay at our property Please know that your feedback is extremely valuable to us. We utilize feedback such as yours, to make improvements and optimize our guest’s stay experience.Thank you again! Your review is greatly appreciated.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from JD on 16 Aug 2023
I am very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the positive feedback.

4/10 Poor

Verified traveller

Travelled with family
Average and borderline not good.
Room was one of those shareable rooms and WOW it was like the room next door was talking IN our room. It was HORRIBLE. Everything else was just average. Not going to stay here again.
Stayed 3 nights in Jun 2023
Response from Joe D on 2 Aug 2023
Dear anonymous,Thank you for taking the time to review your experience at Holiday Inn Express & Suites, Greenville-Spartanburg (DUNCAN).I regret that we did not fully meet your accommodation expectations. We strive to make each of our guest’s stay, as pleasant and comfortable as possible. If you would like to discuss any areas of concern, please feel free to contact us. We wish to learn about and correct any matters that may have negatively impacted your stay. Thank you again.

10/10 Excellent

Eliseo

Stayed 1 night in Jun 2023
Response from Joe D on 2 Aug 2023
Dear Eliseo,Thank you for staying with the Holiday Inn Express & Suites, Greenville-Spartanburg (Duncan). I appreciate you taking the time to review your experience at our property. I am happy to know that you had a pleasant stay with us. We greatly value the five star rating. Your review is a notable testament to the level of guest satisfaction that we strive for. Thank you again! It was a pleasure having you as our guest and we look forward to serving you in the future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from HIEX on 2 Aug 2023
We appreciate you taking time to provide feedback about your recent experience with us. We are happy to know that you had an enjoyable stay. We strive to bring contentment to all of our valued guest and your feedback is a notable testament.

10/10 Excellent

Virginia

Stayed 1 night in May 2023
Response from JD on 16 Aug 2023
We are very pleased to know that you were completely satisfied with your recent stay. We greatly appreciate the positive feedback.

10/10 Excellent

Mallorie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little getaway
Friendly and helpful desk staff. Zara was very helpful. Room clean, beds comfy, will stay here again!
Stayed 1 night in Apr 2023

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
I stay at this location often. The 2 lovely late afternoon front desk attendants welcomed me by name and remembered me and my room preferences. I've stayed in the rm (222) I was in previously, and remember it to be as noisy as before. All in all it wasnt a bad stay just a bit louder than normal. There were also a group of Construction ( I think) guys that were there a month ago when i stayed that were gathered outside kinda late unwinding. No fault of the hotel itself just a side note if you stay during the week. Being by the local truck stop makes it feel a bit sketchy but I have never felt unsafe there. All of the front desk stay were friendly and helpful. I will continue to stay there when I'm in town.
Stayed 1 night in Mar 2023

10/10 Excellent

Likeith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice and accommodating here. Very clean and plenty of breakfast options. I love thé backlit lighting in the rooms and in the bathroom. Will be back!

10/10 Excellent

GENTRY, GREENVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick & friendly check in.
Stayed 1 night in Mar 2023

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property made for a nice stay. The facility looked nice and was well maintained although we did have some neighbors that were a bit too loud around 1:30-2 am. but was nothing that a little banging on the wall didnt solve. The only minor issue we noticed with the room was a little bit of mold in the shower but other than that the room was clean and in good condition. It served our purpose for the weekend and we would stay here again.
Stayed 1 night in Feb 2023

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY CLEAN AND FRIENDLY
Stayed 1 night in Nov 2022

2/10 Terrible

Lashonna

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2022

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here multiple times, friendly staff, decent rooms and workout area. Is secluded and can be noisy most times
Stayed 1 night in Oct 2022

8/10 Good

Tracey

Stayed 2 nights in Aug 2022