Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We've been coming to Surf Song Resort for many years because we truly love this place. The location is hard to beat, the beach is beautiful, and we always enjoy staying here. Our room was great overall, we loved the layout, the beach view, and the overall setup.That said, there were a few issues during this stay. The couch is definitely showing its age and could use replacing, and for some reason the mattress left us waking up with sore backs almost every morning.When we checked in, we were told there was a repair order for the TV. The TV operates through the internet, and because there was no internet service, we had no TV or internet for our entire first evening. Neither worked until the following morning. After a long day of traveling, we were really looking forward to relaxing, watching TV, and getting online, so it was disappointing and very inconvenient.The last night of our stay, the air conditioner stopped working for the entire night and didn't come back on until the morning. That made for a very uncomfortable night's sleep.The staff is a bit of a mixed bag. Some employees were absolutely wonderful and went above and beyond, while others weren't nearly as friendly.Even with these issues, we still love Surf Song Resort and plan to return. We do feel that some type of compensation or goodwill gesture for the first night's loss of TV and internet service would have been appropriate, but we don't expect that will happen. One other thing worth mentioning is that the resort's rules are among the strictest we've encountered at any vacation rental.Overall, despite a few frustrating inconveniences, this is still a place we enjoy because of its fantastic location, beautiful beach, and comfortable accommodations. We hope some updates to the furniture and a little more attention to guest service will make future stays even better.