Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Location beautiful, access to John’s Pass, beach, pool perfect! The three bedroom unit perfect for our party of 6. Kitchen appliances in good shape and worked. Overall experience good, but....Overall condition of unit, fair. The furniture in need of deep cleaning. The floor very dirty, not sand, dirt. Bottoms of feet terrible. Feet washed nightly before bed from just being in unit. Office notified and responsive. Cleaning staff came, mopped. Floor improved but still not clean especially after a fresh mop. We saw the process used and the mop itself was dirty, and the mop never rinsed. Dryer did not work, no heat, maintenance was responsive and changed it out. Next dryer worked on timed dry, not auto dry. Wash machine sounded like a jack hammer on the spin cycle. Washer level, difficulty balancing the load.Monthly pest spray, tiny ants erupted around bathroom sink. Faucets in hall bath sink corroded at the base, no knob for stopper to pull it up or down. Faucets difficult to shut off and stop dripping. Tub faucet mold inside the knob, loose, difficult to set temperature. Younger girl in office kind, respectful, responsive. A different, older person in office, was not. Elevator shut down due to tropical storm issues. No notification of storm, no info/evac procedures posted. Disabled individual in our unit in wheelchair. Storm passed, went to office to find out status of getting elevator back. Told we were a priority. In the discussion of the issue, I had a quizzical/concerned look on my face trying to understand what I was being told, and staff told me she didn’t like the look on my face, and to stop looking at her that way. Exceptionally rude response considering I was being told no one was taking responsibility on how to get the elevator running. This same individual rude on an issue with rented wheelchair pick up. Was not listening and interruptive. For the rental rate and being off season these issues were unexpected, frustrating