The reason I had to give such low ratings was because this property was occupied when we arrived. -up until the day of check-in communication had been good. At 3 o’clock on the day of check-in I received all the check-in information for our 4 o’clock arrival. We had an 18 Hour drive to this property so we did not get in until 930 that evening. We used the code given in the check-in instructions to open the door to find that the home was already occupied. - we contacted the number given in the check-in instructions immediately and left messages. We then contacted VRBO. VRBO could not get in contact with the host. However, did offer suggestions for other places to stay. - I later realized that the host attempted contacting me through the Vrbo app to cancel the reservation however it was after the check-in instructions had already been sent to me. There was no discussion of refund at that point.-Other than that message, there was no other attempt to contact me. Which the host did later apologize for. - From what we did see the inside of the home looked like the pictures and it was cute and very clean. The area around where the home is located did not seem like the safest location in Wentzville. However, Wentzville itself is a pretty decent town so just a short drive and you’re in some of the nicer areas. Lots of very convenient areas to shop. Very close to many surrounding towns and great shopping.