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Reviews of Sonesta Simply Suites St Louis Earth City

2 out of 5
Sonesta Simply Suites St Louis Earth City
3250 Rider Trl S, Earth City, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 323 out of 558 reviews" "
Rating 8 - Good. 144 out of 558 reviews" "
Rating 6 - Okay. 48 out of 558 reviews" "
Rating 4 - Poor. 19 out of 558 reviews" "
Rating 2 - Terrible. 24 out of 558 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cortez

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Apr 2024
Response from The Sonesta Simply Suites team on 19 Apr 2024
Thank you for the great review of our hotel Cortez ! We greatly appreciate the feedback and will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, The Simply Suites team

10/10 Excellent

Arthur

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly clean.
Stayed 2 nights in Mar 2024
Response from The Sonesta Simply Suites team on 1 Apr 2024
Thank you for the great review of our hotel Arthur ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

6/10 Okay

Alan

Travelled with family, Business traveller
Liked: Staff & service
They do not have king size beds, there was a dog barking a lot of the night even after notifying the front desk. The it was hot in the room and we could not control the temperature in the room.
Stayed 1 night in Mar 2024
Response from The Simply Suites team on 27 Mar 2024
Thank you for your feedback Alan. We greatly appreciate it and thank you for letting us know about the thermostat and the barking dog. We will address both immediately. This really helps make us better. Thank you again and I hope you will give us a chance to see you again in the future.Take care, The Sonesta Simply Suites team

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Frank on 27 Mar 2024
Thank you for the great review of our hotel Alfred ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Simply Suites team on 22 Mar 2024
Thank you for the great review of our hotel Michael ! We greatly appreciate the feedback and will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, The Sonesta team

10/10 Excellent

Arutyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Feb 2024
Response from Frank on 28 Feb 2024
Thank you for the great review of our hotel Arutyun ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

6/10 Okay

Lauren

Stayed 2 nights in Feb 2024
Response from Frank on 20 Mar 2024
Thank you Lauren. We greatly appreciate the feedback and I will share with the staff. Thank you again I hope we see you again !Take care, Frank

6/10 Okay

Joel

Business traveller
Liked: Staff & service
Customer service was great- Grey (or Greg?) was so friendly. The room was spacious, but there was a note on the door indicating that the carpet was damp - I presume from cleaning. But it was more than damp- it was just plain wet. There was no soap in the room (I had to go back down to the front desk and retrieve some). The bedding had numerous holes in it and was clearly worn. There were other significant signs of wear and tear in the room, including a very leaky bath faucet when you showered. I had a comfortable enough stay for one night but I don’t think I would stay here again.
Stayed 1 night in Feb 2024
Response from Frank on 5 Feb 2024
Thank you for taking the time to share your feedback Joel. I am so sorry you experienced us in this way and I sincerely apologize. I appreciate your feedback and am truly sorry for the issues you noticed. We are better than that and I will address this immediately. Thank you for bringing this to my attention. I do hope you can give us a chance in the future. I am fully committed to making sure we are better prepared going forward.Thank you again and take care, Frank

4/10 Poor

Natoya

Stayed 14 nights in Jan 2024
Response from The Sonesta Simply Suites team on 5 Feb 2024
Thank you for taking the time to share your feedback. We are deeply sorry you had a poor experience. Thank you again and take care, The Sonesta Simply Suites team

6/10 Okay

Natoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room but immature young male worker
The room was really comfortable and clean but the problem i have is that the employees are so disrespectful. Speaking ill of paying customers is unacceptable. I’m speaking on more of the men that work on floors. The women were respectful which I appreciated. The young men need training on how to speak about visitors. That person knows who they are. I believe that it was the young maintenance guy. Very immature I might add. Front desk people were nice. So all wasn’t bad. Room really comfortable and clean.
Stayed 2 nights in Jan 2024
Response from Frank on 1 Feb 2024
Thank you for taking the time to share your feedback Natoya. In order to gather more information, I will be reaching out to you via a phone call to discuss this situation you describe. Thank you again and take care, Frank

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Frank on 29 Jan 2024
Thank you for the great review of our hotel Chasity ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Probably makes sense for families
I was expecting a hotel, which it is not. I stepped in and there was no one to great me or answer to the bell. The room was a large studio. It had a noisy fridge (had to shut it down) and TV was just line channels. I did not appreciate being charged 5 dollars per day of parking and not getting an invoice for reimbursement purposes. I did not check beforehand given that I never had to pay for parking in lodgings off the highway.
Stayed 3 nights in Jan 2024
Response from The Sonesta Simply Suites team on 29 Jan 2024
Thank you for taking the time to share your feedback and we are deeply sorry you had a poor experience. Thank you again and take care, The Sonesta Simply Suites team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Frank on 29 Jan 2024
Thank you for the great review of our hotel Eric ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Frank on 12 Jan 2024
Thank you for the great review of our hotel Christina ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frank on 11 Jan 2024
Thank you for the great review of our hotel Tracy ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Heather, Black Jack

Stayed 1 night in Dec 2023
Response from Frank on 16 Jan 2024
Thank you for the great review of our hotel Heather ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again in the future !Take care, Frank

10/10 Excellent

Greg

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling in route to Southern Indiana from Nebraska, we're looking for a place for overnight and convenient access to the Arch, this place MORE than fit the need, GREAT customer service experience and wonderful accomodations. THANK YOU SOOO MUCH 👍👍🙂🙂
Stayed 1 night in Dec 2023
Response from Frank on 1 Feb 2024
Thank you for the great review of our hotel Greg ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care Sir, Frank

10/10 Excellent

Sylvia

Stayed 1 night in Dec 2023
Response from Frank on 11 Jan 2024
Thank you for the great review of our hotel Sylvia ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Angela

Liked: Cleanliness
Excellent customer service Greg the front desk
Stayed 1 night in Dec 2023
Response from Frank on 14 Dec 2023
Thank you for the great review of our hotel Angela ! We greatly appreciate the feedback and I will share with Greg today. He will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
It was really quiet and a chill place
Response from Frank on 19 Feb 2024
Thank you for the great review of our hotel Juan ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

CJ

Liked: Cleanliness, staff & service
Response from Frank on 19 Feb 2024
Thank you for the great review of our hotel CJ ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frank on 5 Dec 2023
Thank you for the great review of our hotel Eric ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! So nice and quiet.
Stayed 1 night in Sep 2023
Response from Frank on 5 Dec 2023
Thank you for the great review of our hotel Melissa ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Machelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are good size and with supplies for your stay. There was a terrible smell coming from the garbage disposal which eventually went away.
Stayed 1 night in Dec 2023
Response from The Simply Suites team on 5 Dec 2023
Thank you for the great review of our hotel Machelle ! We greatly appreciate the feedback and will share with the staff. They will appreciate it too ! Also, thank you for the notice regarding the garbage disposal. We will address immediately.Glad you had a great stay and I hope we see you again very soon !Take care, The Simply Suites team

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
The Sonesta was fine for a one night stay while traveling. But the overall feel was of a dorm rather than a hotel. It was okay but I wouldn’t choose them next time.
Stayed 1 night in Nov 2023
Response from The Sonesta Simply Suites team on 24 Nov 2023
Thank you for taking the time to share your feedback Mark. Thank you for staying with us and take care, The Sonesta Simply Suites team

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall stay was good. floor could have been attended to a little better. The room was comfortable and fit our needs for the time we were there. The staff was friendly and very a tentative to our needs. We were pleased with our stay and will consider Sonesta Simply Suites for or future stays away from home.
Stayed 2 nights in Nov 2023
Response from The Simply Suites team on 21 Nov 2023
Thank you for the great review of our hotel Frank ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too Sir.Glad you had a great stay and I hope we see you again very soon !Take care, The Sonesta Team

8/10 Good

Juliun

Stayed 1 night in Nov 2023
Response from Frank on 12 Dec 2023
Thank you for the great review of our hotel Juliun ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Timothy, SAINT CHARLES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff exceptionally friendly and helpful. Room was clean and functional for our extended stay. Free laundry facilities were very clean. Location worked well for us.
Stayed 4 nights in Nov 2023
Response from Frank on 20 Nov 2023
Thank you for the great review of our hotel Timothy ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too Sir.Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Timothy, SAINT CHARLES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is exceptionally friendly and helpful. They made a difficult time for us a little easier to deal with. The room was clean and functional. Location was good for us and staff was always available.
Stayed 14 nights in Oct 2023
Response from Frank on 16 Nov 2023
Thank you for the great review of our hotel Sir ! I'm glad we could help in some way during this time. We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Thank you again and take care,Frank

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff were friendly and helful
Stayed 1 night in Nov 2023
Response from Frank on 13 Nov 2023
Thank you for the great review of our hotel Kathleen ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

8/10 Good

Marival

Stayed 2 nights in Nov 2023
Response from Frank on 5 Dec 2023
Thank you for the great review of our hotel Marival ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
The hotel was great. Very friendly staff. No problems checking in or out.
Stayed 6 nights in Nov 2023
Response from Frank on 10 Nov 2023
Thank you for the great review of our hotel Don ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too Sir !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

8/10 Good

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and professional. The room is clean and comfortable. Had reminders in the rooms of general information.
Stayed 4 nights in Nov 2023
Response from Frank on 7 Nov 2023
Thank you for the great review of our hotel Serena ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Frank on 1 Nov 2023
Thank you for the great review of our hotel Robert ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon Sir !Take care, Frank

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming.
Stayed 1 night in Oct 2023
Response from Frank on 30 Oct 2023
Thank you for the great review of our hotel Nancy ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Eric Tate

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Frank on 30 Oct 2023
Thank you for the great review of our hotel Eric ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, staff & service
Decent for the price
Check in was quick, received a friendly reception coming and going and the room itself was clean. Also the location is great with easy access to the highway, service station and McDonald's. Beware of the in-house grocery area though. The idea of having it is nice since there are no vending machines, and it is great that everything is provided on the "honor system" but everything is $3. Think of a small granola bar or a bag of fruit snacks the size of what you get in a box of packaged individual bags with maybe 8 pieces in each. Yeah, those were $3. Highway robbery! Pack your own snacks or make a run to Walmart.
Stayed 2 nights in Oct 2023
Response from The Simply Suites team on 24 Oct 2023
Thank you for taking the time to share your feedback Andrea. We greatly appreciate it. Thank you again and take care, The Sonesta Simply Suites team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
One of the best hotel stays I’ve ever had!
Stayed 2 nights in Oct 2023
Response from Frank on 23 Oct 2023
Thank you for the great review of our hotel John ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too Sir !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Gordon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, competitive pricing and a cozy stay
Greg is the man. The best at what he does.
Stayed 1 night in Oct 2023
Response from Frank on 23 Oct 2023
Thank you for the great review of our hotel Gordon ! We greatly appreciate the feedback and I will share with the staff, particularly Greg. You are correct, he is fantastic ! Glad you had a great stay and I hope we see you again very soon !Take care, Frank

2/10 Terrible

Christine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Frank on 24 Oct 2023
Thank you for taking the time to share your feedback Christine. I am so sorry you experienced us in this way and I sincerely apologize. I appreciate your feedback and am truly sorry for all of the issues you incurred. We are better than that and I will address these issues immediately. Thank you for bringing these to my attention. I do hope you can give us a chance in the future. I am fully committed to making sure we are better prepared going forward.Thank you again and take care, Frank

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Oct 2023
Response from Frank on 23 Oct 2023
Thank you for the great review of our hotel Jenni ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023
Response from Frank on 19 Oct 2023
Thank you for the great review of our hotel Mark ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Brian, Monroe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 days on business. Safe, quiet neighborhood (basically a big business park), quiet room, clean. I would stay here again for sure if coming back to STL on business. Excellent value
Stayed 2 nights in Oct 2023
Response from Frank on 12 Oct 2023
Thank you for the great review of our hotel Brian ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was Amazing from Check in to to Check out !! Will definitely be staying again 😊 Mrs. Chicago
Stayed 1 night in Oct 2023
Response from Frank on 8 Oct 2023
Thank you for the great review of our hotel Katrina ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Sessel

Liked: Cleanliness, staff & service, property conditions & facilities
Grag at the check in desk made my stay excellent.. Thank you.
Response from Frank on 8 Oct 2023
Thank you for the great review of our hotel Sessel ! We greatly appreciate the feedback and I will share with the staff, especially Greg. They, and he, will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not the best experience
Greg at the front desk was so friendly. Unfortunately it was a late check-in and we didn't realize that the air conditioner wasn't working until we had unpacked and were getting into bed. We ran the fan and it did manage to cool down to 74 degrees in room 131. Also, the door to the bathroom would not shut due to warping or just being the wrong size.
Stayed 1 night in Sep 2023
Response from Frank on 4 Oct 2023
Thank you for your feedback Bryan. I greatly appreciate it and I thank you for letting me know about the air conditioner and bathroom door issues. I will address each of these immediately. This really helps make us better. Thank you again and I hope you will give us a chance to see you again in the future.Take care Sir, Frank

10/10 Excellent

Arthur

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked
Stayed 2 nights in Sep 2023
Response from Frank on 2 Oct 2023
Thank you for the great review of our hotel Arthur ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Tyree

Stayed 2 nights in Sep 2023
Response from Frank on 23 Oct 2023
Thank you for the great review of our hotel Tyree ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Thomas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 7 nights in Sep 2023
Response from Frank on 1 Oct 2023
Thank you for the great review of our hotel Thomas ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too ! Glad you had a great stay and I hope we see you again very soon !Take care, Frank

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Frank on 25 Sept 2023
Thank you for the great review of our hotel Leslie ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank