Seasonal outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Sheraton Westport Chalet Hotel St. Louis

3.5 out of 5
Sheraton Westport Chalet Hotel St. Louis
191 Westport Plz, Maryland Heights, MO

Reviews

8.0

Very good

Rating 10 - Excellent. 299 out of 766 reviews" "
Rating 8 - Good. 252 out of 766 reviews" "
Rating 6 - Okay. 113 out of 766 reviews" "
Rating 4 - Poor. 60 out of 766 reviews" "
Rating 2 - Terrible. 42 out of 766 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Desk staff was very friendly and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient for what we needed.
Stayed 2 nights in Apr 2024

8/10 Good

Abegail

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is a bit outdated. The elevator is kinda old
Stayed 1 night in Feb 2024

2/10 Terrible

Harinatha

Business traveller
Disliked: Staff & service, property conditions & facilities
No room cleaning, no garage parking.
Stayed 4 nights in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Rebecca

Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Stayed 1 night in Aug 2023

10/10 Excellent

Ronald

Stayed 1 night in Aug 2023
Response from gsa on 15 Aug 2023
Thank you for staying with us & your review!

8/10 Good

justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from gsa on 7 Aug 2023
Thank you for staying with us and for your review!

8/10 Good

Lori

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dated but clean. Beds not real comfortable. Staff was always polite & helpful.
Stayed 4 nights in Jul 2023
Response from gsa on 21 July 2023
Thank you for staying with us and for your review.

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The pool was a hit with my kids. The property was very clean and our beds were so comfortable. The shuttle to the airport was a bonus. We enjoyed our stay!
Stayed 1 night in Jul 2023
Response from GS on 12 July 2023
Thank you for staying with us and for taking the time to give us your feedback.We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Wished the pool hours were later
Stayed 2 nights in Jul 2023
Response from GS on 12 July 2023
Thank you for staying with us and for your feedback.We apologize for any inconvenience, unfortunately we are unable to extend outdoor pool hours, Due to guest room quiet time.

10/10 Excellent

Lois

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from gsa on 25 June 2023
Thank you for staying with us and for your review!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service!!
Stayed 1 night in May 2023
Response from gsa on 22 May 2023
We are pleased to hear you enjoyed your stay with us.Thank you & we hope to see you again soon.

10/10 Excellent

Elissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from gsa on 9 May 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

Linda

Stayed 3 nights in May 2023
Response from gsa on 25 June 2023
Thank you for staying with us and for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from gsa on 10 Apr 2023
Thank you for staying with us and for your review!

6/10 Okay

Soultana

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The rooms are quite old the bath tab wasn't very clean (found hair from the previous resident) The employees were polite, and the location was convenient for me.
Stayed 2 nights in Feb 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from gsa on 10 Apr 2023
Thank you for staying with us!

10/10 Excellent

Renee

Stayed 1 night in Feb 2023
Response from gsa on 14 Feb 2023
Thank you for staying with us and for your review!

10/10 Excellent

Leslie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The hotel was clean, and smelled amazing! The staff was wonderful. I left my computer behind in the room. I called and the cleaning staff found it and I was able to go back and pick it up at the front desk. We would definitely stay again!
Stayed 2 nights in Jan 2023
Response from gsa on 31 Jan 2023
Thank you for staying with us & for your feedback!

2/10 Terrible

luke

Stayed 1 night in Jan 2023

10/10 Excellent

Yvonne, CLAYTON

Stayed 1 night in Dec 2022

10/10 Excellent

Renee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from gsa on 12 Dec 2022
Thank you for staying with us, we look forward to welcoming you back in the near future!

10/10 Excellent

Ronell

Stayed 1 night in Nov 2022
Response from gsa on 28 Nov 2022
Thank you for staying with us & for your feedback!

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not enough bang for our buck!
For the price we paid for our room,We got a ridiculously small room we got a room with two beds and there was hardly enough room to move around the bathtub was tiny. I did like our tiny balcony and the view and the fact that there is so much within walking distance. I asked for an extra blanket and it never came because the front desk girl was all alone. Also there is no free breakfast and even the cheapest of hotels have bagels and waffles so it’s ridiculous that they don’t offer that in my opinion. They will allow you to use the other hotels pool which is really nice and the front desks ladies were friendly enough. Sorry overall it’s really expensive for something that isn’t that great.
Stayed 1 night in Oct 2022

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness, amenities
Check in supposed to be at 4, didn’t have our room ready until 6. Balcony door was off the rails and wouldn’t open. Friendly bar staff, understanding and helpful front desk
Stayed 1 night in Oct 2022

10/10 Excellent

Marie

Stayed 1 night in Sep 2022

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
Very nice hotel in a great location with nice Outdoor pool
Stayed 2 nights in Aug 2022

8/10 Good

STEPHANIE

Stayed 4 nights in Aug 2022

8/10 Good

Aaron

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was super great. Room was well kept. Bed was comfortable. Please include cleaning the patio areas. Spider webs and trash galore.
Stayed 1 night in Aug 2022

10/10 Excellent

Bryant, Saint Louis

Stayed 1 night in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from gsa on 10 Aug 2022
Thank you for staying with us , we look forward to welcoming you back in the near future!

6/10 Okay

Debra

Stayed 2 nights in Jul 2022

8/10 Good

Devon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a nice hotel. Nice rooms, and a nice area to be in. I do have to be complaint, though: we stayed for one night, and check out the next morning was noon. Around 8:30 in the morning, we were getting knocks on our door. We were both still very asleep, so the knocks woke us up, and before I could do anything someone began to open the door and enter our room. We still had 3 and a half hours to stay in that room, and it was still early in the morning. There is no reason any worker should have been entering our room. Seems very sketchy to me, and makes me worry about what would have happened had I not woken up, or what would happen if we weren’t in our room at the moment..
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from gsa on 27 June 2022
Thank you for staying with us.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Beautiful property!
Stayed 1 night in Jun 2022
Response from gsa on 27 June 2022
Pleased to hear you enjoyed your stay, thank you for staying with us!

2/10 Terrible

Elzbieta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel is very unfriendly from the reception to cleaning staff. Upon arrival had to wait 5 mins smog someone to decide to ask what I need help with when she was not busy and on her personal phone. Did not explain anything asked for ID and to credit card however ever did not tell me how much the hold is. Gave me my key and that is it. Called the front desk to ask for more towels was told that they are by the front desk and I can come down and get some. There was trash all around the hotel the trash cans around the hotel were overflowing with trash. At check out again had to wait for someone to assist. I will definitely not say here again.
Stayed 1 night in May 2022

2/10 Terrible

Phill, Forest Lake

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff tried to enter the room with the “Do Not Disturb” sign on the door. 8 night stay, didn’t receive room service. No bottled water in rooms. Very ordinary property, terrible staffing.
Stayed 9 nights in Apr 2022

6/10 Okay

Jimmie

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in May 2022
Response from FD on 6 May 2022
Thank you for staying with us.

10/10 Excellent

Carlos

Stayed 1 night in Apr 2022

10/10 Excellent

Jeanene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Mar 2022
Response from FD on 4 May 2022
Thank you for staying with us!

8/10 Good

Kelly

Liked: Staff & service, room comfort
Disliked: Cleanliness
Room was in need of cleaning. And paint chipping off walls.
Stayed 1 night in Jan 2022
Response from gsa on 20 Jan 2022
Thank you for staying with us and for communicating regarding your recent stay. It is through input from our guests that we have the opportunity to review, evaluate and improve our product.

10/10 Excellent

Michael

Stayed 2 nights in Jan 2022
Response from gsa on 18 Jan 2022
Thank you for staying with us and for your review!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to Westport Social for NYE and this location was perfect. Asked for adjoining rooms and the hotel was very accommodating. Hotel room was clean and nice, but beds were on the smaller side. Elevator was also on the smaller side.
Stayed 1 night in Dec 2021
Response from gsa on 18 Jan 2022
Thank you for staying with us and for your feedback. We are pleased to hear that our location was convenient for your NYE plans, hope you had a great evening.

10/10 Excellent

Lee Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were extremely helpful and cordial! The room was comfortable and well appointed. I recommend anyone to check this landmark hotel.
Stayed 1 night in Dec 2021
Response from gsa on 20 Dec 2021
Thank you for staying with and for your feedback! We are pleased to hear you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 Excellent

Todd

Stayed 1 night in Dec 2021
Response from gsa on 13 Dec 2021
Thank you for staying with us, we hope to see you again in the near future.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from gsa on 17 Nov 2021
Thank you for staying with us and for your review.

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from gsa on 16 Nov 2021
Thank you for staying with us, we look forward to welcome you back soon!