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Reviews of Holiday Inn Express Troy, an IHG Hotel

2.5 out of 5
Holiday Inn Express Troy, an IHG Hotel
2011 Formosa Road, Troy, IL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 385 out of 512 reviews" "
Rating 8 - Good. 88 out of 512 reviews" "
Rating 6 - Okay. 15 out of 512 reviews" "
Rating 4 - Poor. 16 out of 512 reviews" "
Rating 2 - Terrible. 8 out of 512 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here often, always nice.
Stayed 1 night in Apr 2024
Response from AGM on 26 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Nice and clean.
Stayed 1 night in Apr 2024
Response from AGM on 26 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Abbie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the weekend with my fam3f8r my daughters dance competition in st louis. It was a great hotel. Easy to find. Breakfast both days was great. The kids loved the pool. Room was clean and very welcoming. Woukd definitely recommend/ stsy again.
Stayed 2 nights in Apr 2024
Response from AGM on 15 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Susan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from AGM on 6 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TROY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Tracie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love the Fire and Smoke restaurant nearby!!
Stayed 1 night in Mar 2024
Response from AGM on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TROY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Easy to get to off the interstate. Gas station and food options close.
Stayed 1 night in Mar 2024
Response from AGM on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TROY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Wanda

Stayed 1 night in Mar 2024
Response from AGM on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TROY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Hansel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Along I 55 and close to our destination . Quiet and safe. Nice staff our 3rd stay here
Stayed 1 night in Mar 2024
Response from AGM on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TROY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on 20 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Elizabeth, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on 19 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on 19 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on 19 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Good

Brenda

The room was fair. The bathtub had a hole, so they patched it. Pubic hair in tub. Our room was next to the elevator, so we heard bang the whole time we were there. We had 2 small service dogs with us. We have the papers and the whole smear. When we returned home, I checked my bank balance this evening. The hotel charged us $225.00 because the cleaning lady said they had to clean up dog crap. That was a lie. We walked the dogs. They are teacup yorkies they weigh 2 1/2 lbs., and 5 1/2 pounds. We even cleaned up our own trash put it in a trash bag outside our door when we left at 9:00 am this morning. We always do a very complete overlook before we ever leave any hotel. We stay at this holiday Inn in Troy, IL about 3 to 5 times a year. I'm very disappointed in how we are being treated. I guess we will have to stay somewhere else now. My husband is a veteran who has PTSD and these are his calming dogs.
Stayed 4 nights in Dec 2023

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Drew

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Troy!
Stayed 3 nights in Nov 2023
Response from AGM on 1 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

YVONNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving
Room was clean and comfortable!! We forgot our coats and they called us. We were able to go right back and get them.
Stayed 1 night in Nov 2023
Response from AGM on 23 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on 21 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on 20 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Devin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AGM on 17 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM on 31 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

John

Stayed 1 night in Oct 2023
Response from AGM on 20 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM on 27 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AGM on 25 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Marie

Liked: Cleanliness, staff & service, room comfort
Nice comfy beds and roomy, however the shower/bathroom could use some updating. The shower floor was stained and corners rusting/gross.
Stayed 1 night in Oct 2023
Response from AGM on 17 Oct 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TROY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

CHRISTINA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from AGM on 17 Oct 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TROY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility and breakfast
Stayed 1 night in Oct 2023
Response from AGM on 27 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Klaudia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern hotel, comfortable beds, rich and delicious breakfast with good coffee. Recommended!!
Stayed 1 night in Sep 2023
Response from AGM on 19 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

jason

Great choice
Nice modern, clean hotel with friendly staff and a good breakfast. What more do you need.
Stayed 2 nights in Sep 2023
Response from AGM on 19 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from AGM on 5 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Frank

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed 2 weekends in a row. The first the beds looked like a 5 year old made the beds. I’m The room had a foul odor and the cleanliness was questionable. The 2nd time the room smelled fresh as did the sheets. A totally different experience. We really liked the free breakfast. A very nice selection of hot and cold foods as well as fresh fruit and beverages.
Stayed 1 night in Aug 2023
Response from AGM on 5 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from AGM on 5 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Frank

Stayed 1 night in Aug 2023
Response from AGM on 5 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AGM on 5 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Harold, Avon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice amd clean
Stayed 1 night in Aug 2023
Response from AGM on 5 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. The rooms were big and everything was very clean. Plan to stay here again when in the area.
Stayed 1 night in Jul 2023
Response from AGM on 30 July 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michael, PEORIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay for the area. Has a Cracker Barrel next door but that is it basically for food choices. Room was clean, brighter than most with lots of electrical outlets which was nice.
Stayed 1 night in Jul 2023
Response from AGM on 24 July 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Brian, Batesville

Travelled with family, Business traveller
Great location. Close to freeway. Polite and helpful staff.
Stayed 1 night in Jul 2023
Response from AGM on 24 July 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very quick. Hotel is very clean will stay here again
Stayed 1 night in Jul 2023
Response from AGM on 14 July 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant
Stayed 1 night in Jul 2023
Response from AGM on 14 July 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from AGM on 7 July 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Vanleda

Stayed 1 night in Jul 2023
Response from AGM on 24 July 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Daniel, Pottsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quality hotel.
Stayed 1 night in Jun 2023
Response from AGM on 2 July 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Jun 2023
Response from AGM on 27 June 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Sarah

Stayed 2 nights in Jun 2023
Response from AGM on 14 July 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023
Response from AGM on 14 July 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice overnight stay on our way home! It was clean & neat , the breakfast was good and staff friendly!
Stayed 1 night in Jun 2023
Response from AGM on 23 June 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service. Ken was awesome , very pleasant and very welcoming.
Stayed 1 night in Jun 2023
Response from AGM on 23 June 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, close to highway and is an easy on/easy off location.
Stayed 1 night in Jun 2023
Response from AGM on 18 June 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Vicki

Stayed 2 nights in May 2023
Response from AGM on 18 June 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Troy, IL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.