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Reviews of Hampton Inn & Suites St. Louis-Edwardsville

2.5 out of 5
Hampton Inn & Suites St. Louis-Edwardsville
5723 Heritage Crossing Dr, Glen Carbon, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 376 out of 671 reviews" "
Rating 8 - Good. 186 out of 671 reviews" "
Rating 6 - Okay. 59 out of 671 reviews" "
Rating 4 - Poor. 30 out of 671 reviews" "
Rating 2 - Terrible. 20 out of 671 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Andy

Travelled with family
Liked: Staff & service
The shower door was broken and had to be handled with much care. After 2nd use 1 of the doors partially came off of the track. Room could have used a bit more detail in cleaning. Common areas were clean and a good variety for breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The elevator was down which was a little inconvenient. The toilet seat in our bathroom was broken which was very annoying. The breakfast was great and the pool was pretty good.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet, safe and located close to the interstate.
Stayed 3 nights in Mar 2024

8/10 Good

Ronald, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Derick

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We had ants in our room and they could not get anyone to come and spray. They didn’t have another room to move in either. Also, we had to get new key cards about 6 different times . Staff was friendly but hotel was not good at all.
Stayed 2 nights in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from the staff
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

2/10 Terrible

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was a joke
Stayed 2 nights in Oct 2023

10/10 Excellent

Gertrude

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at three different properties in 3 days on this trip. This was the newest and most luxurious of the three. The check in was slow because of computer problems. The breakfast was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and right off 70.
Stayed 1 night in Jan 2024

10/10 Excellent

Carson

Stayed 1 night in Jan 2024

6/10 Okay

Gwenda

Liked: Cleanliness, staff & service, amenities
Very out dated bathrooms
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary Jennifer, Cincinnati

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A solid choice
The hotel was clean, comfortable, and had all the necessary ammenities for a busy family of four. There was a temperature issue with the pool/hot tub and a shortage of pool towels, but it was a holiday weekend so it was easily overlooked. Highly recommended for business or family travelers.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary Jennifer, Cincinnati

Stayed 1 night in Dec 2023

4/10 Poor

Chanel

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty room
First room I received was dirty and then I was directed to new room. Got to understand what rooms are ready for customers
Stayed 1 night in Dec 2023

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

4/10 Poor

nick

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I enjoyed the breakfast and the beds were comfortable. But the phone didn’t work in the room we couldn’t figure out how to get the heat to work. And the hot tub was barely even lukewarm.
Stayed 1 night in Nov 2023

10/10 Excellent

Karla S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room...staff was very friendly and helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful breakfast each morning.
Stayed 2 nights in Nov 2023

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Elvina

Travelled with partner
Disliked: Amenities, property conditions & facilities
The exterior of the facility is pleasant however, the interior is unsightly ( marks on the wall, old discarded funiture in the hallway, scratches on the walls, broken shower bar in the bathroom, missing shower handles to properly close the shower doors, old bath towels, sink basin creaked and the decor is outdated. Basically, the interior of the hotel is aged and lacks considerartion for its guests attempting get a good nights rest. Never, in my life in booking a Hotel Room through Expedia, have been awaken by plethora of unidentified power tools. Sounded like drills, jigsaw, hammer .. Damn! Regards
Stayed 1 night in Oct 2023
Response from Management on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The responses we get back from the surveys are very important to us at the hotel. We take the information given very seriously no matter what the response. Our goal is to continue to do what we are doing right and improve in the areas of opportunity. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Marie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like bug spray, sheets dirty, missing sheets, bugs in pull out, and bathroom door broken. I stay at Hamptons all over the country and this one was horrible. Staff was friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Management on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The responses we get back from the surveys are very important to us at the hotel. We take the information given very seriously no matter what the response. Our goal is to continue to do what we are doing right and improve in the areas of opportunity. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Roxane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable
We've stayed here before and felt it was great and very comfortable. This time, while comfortable, the room seemed very old and dated. I'm not sure if they are renovating, and we just got an old room. Otherwise, the staff was very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

GLADYS

Liked: Cleanliness, staff & service, property conditions & facilities
AC was not good enough
Stayed 1 night in Oct 2023

6/10 Okay

john

Travelled with partner
There is a fair bit of construction going on. There is furniture in the hallway etc
Stayed 1 night in Oct 2023

6/10 Okay

Joseph

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Glen carbon stay.
The hotel was nice but they had remodeling going on and we were placed 2 rooms from the current rooms being worked on. Our room mustbhave been completed just before we got the because ot seemed like they were nit finished. There was no trash cans in the room, phone did not work. The placements pf the outlets were funky. There was no alarm clock in the room. The bathroom was not completed and the water pressure in the toilet was horrible. Had to flush 3 to 4 time to work properly. Staff was friendly but seemed disorganized at times.
Stayed 2 nights in Oct 2023

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Staff was very helpful and efficient. However, our king mattress was very old and uncomfortable. Also at least two of the fitness machines were in serious need of repair.
Stayed 1 night in Oct 2023

10/10 Excellent

Alfred

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderfuĺ Hotel, Great Experience
Hotel is excellent. Modern, spacious, and clean. The staff was frendly, helpful, and cheerful. Our stay was reĺaxing. A good value.
Stayed 1 night in Sep 2023

10/10 Excellent

Anwar, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the variety at breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Late day construction
Floor is under construction. They were hammering on wall in next room until 8pm and I needed to be sleep as I had a 4am departure. Thats a bit late.
Stayed 1 night in Sep 2023

8/10 Good

James, CHANDLER

Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet spot.
Stayed 4 nights in Sep 2023

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clerk at the front desk was nice. We called because we had no remote for the tv in our room, but we did have to go pick it up.
Stayed 1 night in Sep 2023

6/10 Okay

Thomas

Stayed 1 night in Sep 2023

10/10 Excellent

MICHELE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Sep 2023

8/10 Good

Mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amenities, breakfast. Room on 1st floor so expected some little critters, at least they were dead. Bathtub could use an update but the room was large and had a desk couch and kitchenette
Stayed 3 nights in Aug 2023

10/10 Excellent

MARTIN, CHICAGO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Breakfast
Stayed 2 nights in Aug 2023

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Temitope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean and safe environment and very good breakfast.
Stayed 1 night in Aug 2023

4/10 Poor

John

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was VERY humid. The pool was closed. Breakfast was ok.

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful
Stayed 5 nights in Aug 2023

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

james

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Aug 2023