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Reviews of Magnolia Hotel St. Louis, a Tribute Portfolio Hotel

4 out of 5
Magnolia Hotel St. Louis, a Tribute Portfolio Hotel
421 N 8th St, St. Louis, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room didn't look like the pictures, but we managed. The staff was very nice and the valet was so quick! Robie's, the restaurant in the hotel, was delicious and the drinks (and the bartender) were excellent! We were only there for the weekend, so our room only needed cleaned once. We got back to no bath towels, one hand towel, and someone's half drank water bottle. The trash was taken out but there was still a used coffee cup on the counter. It was very odd. Not sure if housekeeping was called away and just never came back? We also tried to order breakfast for our last morning there, but the card we left on the door (per the instructions and before 2am) was never picked up. For the price we paid, we probably won't stay here again, but we still had fun.
Stayed 2 nights in May 2024
Response from Stacey Howlett on 20 May 2024
Hello. Those issues do sound very odd. We will investigate this immediately. We did have a staffing issue the evening your breakfast card was supposed to be picked up and I wish we would have called to let you know. If there is anything we an do for you in the future, please let us know.

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Dylan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The checkin process was a struggle. I believe his name was Randy and he was extremely rude.
Stayed 1 night in May 2024
Response from Stacey Howlett on 20 May 2024
I'm very sorry the check-in process was a struggle. I will check into this right away. Please let me know if there is any other feedback I could assist you with.

8/10 Good

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Vent cover was off in our room and the AC really struggled
Stayed 1 night in Apr 2024

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I stayed 2 nights for an event in the city. The first desk lady only spoke at a whisper and was incredibly difficult to hear, and was generally rude. Once I got to my room I saw it was not the one that I thought I was getting as the pictures had shown a couch and a view across the road. I had no couch, and was placed at the back of the building which is about 5 feet away from another building. Self parking around the corner is horrible and run by a lady that was so rude i thought about getting a new hotel. It was also $35 per night and not on-site like it was advertised. So I ended up opting for valet parking so that I wouldn't have to deal with it. When I left the hotel they sent two seperate valets to get my car and neither of them could figure out how to put the car into reverse (its a standard car). So I paid $100usd for 2 nights of valet and I had to drive my own car out of the garage. Nobody apologized for the inconvenience. Every interaction with hotel staff was negative, and they all very obviously didnt want to themselves, or customers to be there. The entire hotel had a weird smell, and the rooms looked like they were painted by someone who has never held a paint brush. Small bathrooms with a few minor plumbing issues. They show very few photos of the bathrooms for a good reason, very poor workmanship. We had 2 pillows with stains on them and the safe in the room didnt work. Literally nothing about this hotel met expectations and the staff was extremely rude.
Stayed 2 nights in May 2024
Response from Stacey on 14 May 2024
We are very sorry to learn about your experience. I would be happy to work to see what room type was booked and what was received if you would like to reach out to me directly. Unfortunately, the hotel is not affiliated with the parking garage, but will pass this message along. I would very much like to look into some of the details of your stay as guest satisfaction is our number one priority.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Jackhammer noise
Stayed 3 nights in May 2024
Response from CRG on 13 May 2024
Thank you for the reiew

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from T'Liyah on 13 May 2024
Thank you Tom for the positive review. We hope to accommodate you again for a future stay

4/10 Poor

Tamiko

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning, TV, and in-room phone did not work. The rooms were not cleaned well. There was a bad smell in the elevators.
Stayed 2 nights in May 2024
Response from T'Liyah on 9 May 2024
Dear Tamiko, thank you so much for the review! We will be sure to address your score with our staff.

10/10 Excellent

Allison

Travelled with family
Liked: Property conditions & facilities
Great all around experience
Stayed 1 night in May 2024
Response from T'Liyah on 9 May 2024
Thank you Allison for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay. Convenient to the venue
Stayed 1 night in Feb 2024
Response from T'Liyah on 9 May 2024
Thank you Joseph for the positive review. We hope to accommodate you again for a future stay

6/10 Okay

Erin

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
While the two bed suite was spacious and well-appointed, it wasn’t quite as clean and I would expect. There were hairs that were not ours on the floor and towels. The air conditioning was not working and the room was quite warm and humid which made relaxing and sleeping uncomfortable. The hotel staff were fantastic. When I inquired about the AC, they said it was being worked on but offered to bring us a fan. The fan was helpful. Plenty of restaurants within walking distance. Busch Stadium was less than 10 minutes away too, which was perfect.
Stayed 2 nights in May 2024
Response from T'Liyah on 9 May 2024
Dear Erin, thank you so much for the review! We will be sure to address your score with our staff.

10/10 Excellent

Marla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was amazing! The only thing that was a little inconvenient is that the house keeper took our bar of hand soap our first night and never replaced it so we had to get our soap from the bathtub every time we had to wash our hands. They also didn’t replace some of the towels after they took them and the led light mirror was missing the cord. Front desk staff was super nice and friendly though! The bedroom we were giving was also very nice. We’d stay here again :)
Stayed 3 nights in Apr 2024
Response from T'Liyah on 3 May 2024
Dear Marla , thank you so much for the review! We will be sure to address your concerns with our staff.

10/10 Excellent

Jason Sebastian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property really well maintained
Stayed 4 nights in Apr 2024
Response from T'Liyah on 2 May 2024
Thank you Jason for the positive review. We hope to accommodate you again for a future stay

8/10 Good

Roberta and Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very historic old hotel. Easy walking distance to the Arch…a must-see at night. Excellent breakfast in Robie’s.
Stayed 1 night in Apr 2024
Response from T'Liyah on 30 Apr 2024
Thank you Roberta for the positive review. We hope to accommodate you again for a future stay

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from T'Liyah on 30 Apr 2024
Thank you Michella for the positive review. We hope to accommodate you again for a future stay

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great Area depressed
Stayed 1 night in Apr 2024
Response from T'Liyah on 28 Apr 2024
Thank you George for the positive review. We hope to accommodate you again for a future stay

8/10 Good

Miche

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from T'Liyah on 27 Apr 2024
Thank you Miche for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing. The staff was very helpful. I have not had a better staff experience anywhere else. Will definitely try this company again and again if all there staff are this friendly and helpful.
Stayed 1 night in Apr 2024
Response from T'Liyah on 23 Apr 2024
Thank you Greg for the positive review. We hope to accommodate you again for a future stay

8/10 Good

Sara

Stayed 2 nights in Apr 2024
Response from T'Liyah on 12 May 2024
Thank you Sara for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from T'Liyah on 20 Apr 2024
Thank you Sara for the positive review. We hope to accommodate you again for a future stay

6/10 Okay

Michelle

Travelled with family, Business traveller
Liked: Amenities
I liked the quaintness and location of the property. The suite gave us ample space and yet we did encounter numerous plumbing issues. Staff was attentive and responsive to our inquiries. Thank you.
Stayed 5 nights in Apr 2024
Response from T'Liyah on 19 Apr 2024
Dear Mitchell , thank you so much for the review! We will be sure to address your concerns with our staff.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel nice and the bed felt lovely
Stayed 1 night in Apr 2024
Response from T'Liyah on 19 Apr 2024
Thank you Rhonda for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was AMAZING! I have no complaints! Staff were extremely helpful, fast elevators, nice decorum, comfortable beds! I can go on & on!
Stayed 1 night in Apr 2024
Response from T'Liyah on 15 Apr 2024
Thank you Antonia for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

Rod C, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel within walking distance of notable sightseeing venues like the Arch and the St. Louis Cardinals baseball stadium. The staff was wonderful and there is even a pool table and shuffle board in the lobby area to enjoy with friends.
Stayed 2 nights in Apr 2024
Response from T'Liyah on 15 Apr 2024
Thank you Rod for the positive review. We hope to accommodate you again for a future stay

8/10 Good

Amanda

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from T'Liyah on 15 Apr 2024
Thank you Amanda for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience friendly staff very helpful
Stayed 2 nights in Apr 2024
Response from Ayman Guirguis / Front Office on 8 Apr 2024
Thank you David for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

Cindy

Stayed 1 night in Apr 2024
Response from T'Liyah on 27 Apr 2024
Thank you Cindy for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

Alishia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Very accommodating to me and my two kids. Very clean and super nice staff.
Stayed 1 night in Mar 2024
Response from T'Liyah on 6 Apr 2024
Thank you Alishia for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay for a Cardinal game.
Stayed 1 night in Apr 2024
Response from T'Liyah on 6 Apr 2024
Thank you Karen for the positive review. We hope to accommodate you again for a future stay

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for downtown events. Great historical hotel. Room was very small.
Stayed 1 night in Mar 2024
Response from T'Liyah on 2 Apr 2024
Dear Rick , thank you so much for the review! We will be sure to address your concerns with our staff.

10/10 Excellent

Vernon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were great. Super close to Convention center and dome. Will definitely stay there again. St. Louis has gotten worse since our last visit.
Stayed 1 night in Mar 2024
Response from T'Liyah on 1 Apr 2024
Thank you Vernon for the positive review. We hope to accommodate you again for a future stay

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with separate room for beds and sitting area.
Stayed 1 night in Mar 2024
Response from T'Liyah on 29 Mar 2024
Thank you Scott for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel, very close to the americas center. Perfect walking locatiom
Stayed 1 night in Mar 2024
Response from T'Liyah on 26 Mar 2024
Thank you Michelle for the positive review. We hope to accommodate you again for a future stay

10/10 Excellent

Dominique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Feb 2024
Response from Ayman Guirguis / Front Office on 29 Feb 2024
Dear Dominique,Thank you Catherine for the positive review. We hope to accommodate you again for a future stay.

4/10 Poor

Susan

Travelled with partner
Disliked: Amenities
The phone didn’t work, could not order room service. Waited at the front desk 30 mins to check out bc no one was there at or around the counter. When the girl finally came rushing in from outside she was rude. I don’t think I’ll stay there again.
Stayed 1 night in Feb 2024
Response from Antoinette on 8 Feb 2024
Dear Susan, thank you so much for the review! We will be sure to address your concerns with our staff.

10/10 Excellent

Catherine

Stayed 3 nights in Jan 2024
Response from Antoinette on 8 Feb 2024
Thank you Catherine for the positive review. We hope to accommodate you again for a future stay.

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall the stay was terrific! Javier at the door is delightful, kind, and will assist in any way he can, he deserves a raise. Xavier at the front desk is extremely helpful. All of the staff is friendly and helpful. I really appreciated the staff at Robie’s restaurant too, they went the extra mile to ensure we had everything we needed and due to a conference they were BUSY! Their food is terrific, highly recommend. My only very small recommendation is that the grout in the bathroom could be a bit cleaner. But overall very clean and spacious hotel. It is historic and I hope the Marriott continues to invest in it.
Stayed 5 nights in Dec 2023
Response from Antoinette on 11 Jan 2024
Thank you Jennifer for the positive review. We hope to accommodate you again for a future stay.

2/10 Terrible

Kerry

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antoinette on 11 Jan 2024
Dear Kerry, thank you so much for the review! We will be sure to address your concerns with our staff.

2/10 Terrible

Kerry

Disliked: Cleanliness, staff & service, property conditions & facilities
Worse hotel experience I’ve ever had dogs all over the hotel, barking all night long people openly doing drugs in the hallways. Hands-down worst experience ever.
Stayed 1 night in Dec 2023
Response from Antoinette on 8 Feb 2024
Dear Kerry, thank you so much for the review! We will be sure to address your concerns with our staff.

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antoinette on 11 Jan 2024
Thank you Laura for the positive review. We hope to accommodate you again for a future stay.

10/10 Excellent

Ashley

Stayed 2 nights in Dec 2023
Response from Antoinette on 8 Feb 2024
Thank you Ashley for the positive review. We hope to accommodate you again for a future stay.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Antoinette on 2 Jan 2024
Thank you John for the positive review. We hope to accommodate you again for a future stay.

4/10 Poor

Lisa

Liked: Room comfort
Disliked: Cleanliness, staff & service
Guuryhu
Hhiggih
Stayed 2 nights in Dec 2023
Response from Antoinette on 2 Jan 2024
Dear Lisa, thank you so much for the review! We will be sure to address your concerns with our staff.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was not good. Room was completely dirty…sheets had hairs in them along with the bathroom. Very run down facilities
Stayed 1 night in Dec 2023
Response from Antoinette on 2 Jan 2024
Dear Anonymous, thank you so much for the review! We will be sure to address your concerns with our staff.

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Antoinette on 2 Jan 2024
Thank you Martina for the positive review. We hope to accommodate you again for a future stay.

10/10 Excellent

Bradley, Savage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Across the street from the convention center
Stayed 3 nights in Dec 2023
Response from Antoinette on 2 Jan 2024
Thank you Bradley for the positive review. We hope to accommodate you again for a future stay.

10/10 Excellent

Jerod

Stayed 3 nights in Dec 2023
Response from Xavier on 18 Dec 2023
Thank you Jerod for the positive review. We hope to accommodate you again for a future stay.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Xavier on 18 Dec 2023
Thank you Chelsea for the positive review. We hope to accommodate you again for a future stay.

10/10 Excellent

Candy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff, large comfortable room.
Stayed 4 nights in Oct 2023
Response from Xavier on 18 Dec 2023
Thank you Candy for the positive review. We hope to accommodate you again for a future stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Antoinette on 11 Dec 2023
Thank you Anonymous for the positive review. We hope to accommodate you again for a future stay.