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The Norfolk Lodge Hotel

3.0 star property
Guests start their mornings with a hearty breakfast buffet before heading to the beach or taking advantage of the indoor pool access at this welcoming hotel.

Choose dates to view prices

Located in the heart of St. Helier, The Norfolk Lodge Hotel greets guests with a generous breakfast buffet and a cozy bar. Visitors can use the nearby outdoor pool, work out in the gym, and enjoy free in-room WiFi while taking advantage of convenient dry cleaning services.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Iron/ironing board, travel cot, free WiFi, bed sheets

Standard Double Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Heating
Free rollaway/extra beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
Wardrobe
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Single Room

Single Room

Single Room

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
Wardrobe
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
Free rollaway/extra beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
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About the area

Located in St. Helier, The Norfolk Lodge Hotel is in the suburbs and near the beach. The area's natural beauty can be seen at St. Helier Beach and Havre des Pas, while La Hougue Bie and Jersey War Tunnels - German Underground Hospital are cultural highlights. Don't miss out on a visit to Jersey Zoo. With kayaking, waterskiing and parasailing nearby, you'll find plenty of adventures in the water.
Visit our St. Helier travel guideOpens in a new window
Map
Rouge Bouillon, St. Helier, Jersey, JE2 3UZ

What's nearby

  • St. Helier Town Hall - 11 min walk - 1.0 km
  • St. Helier Central Market - 11 min walk - 1.0 km
  • King Street - 12 min walk - 1.1 km
  • Port of Jersey - 18 min walk - 1.6 km
  • St. Helier Beach - 20 min walk - 1.7 km

Getting around

  • Jersey (JER) - 16 min drive

Restaurants

  • ‪Locke’s - ‬12 min walk
  • ‪Shuga - ‬12 min walk
  • ‪Bean Around The World - ‬12 min walk
  • ‪Burger King - ‬11 min walk
  • ‪Bella Italia - ‬11 min walk

About this property

The Norfolk Lodge Hotel

Hotel near Port of Jersey
Located close to St. Helier Town Hall and St. Helier Beach, The Norfolk Lodge Hotel provides a free breakfast buffet, a terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a gym.
Additional perks include:
  • An indoor pool and outdoor pool access nearby, along with sunloungers
  • Free self-parking
  • Access to a nearby indoor pool, a front desk safe and a TV in reception
  • A lift, tour/ticket information and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 101 rooms offer amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • Wardrobes/cupboards, travel cots and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Indoor pool
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • Lift (79 centimetre wide door)

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 9 October and 3 April.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Cots (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and window guards

We should mention

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

Frequently asked questions

Does The Norfolk Lodge Hotel have a pool?

Yes, this property has an indoor pool and outdoor pool access.

Is The Norfolk Lodge Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Norfolk Lodge Hotel?

Self-parking is free at this property.

What time is check-in at The Norfolk Lodge Hotel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Norfolk Lodge Hotel?

Checkout is at 10 AM.

Where is The Norfolk Lodge Hotel located?

Situated near the beach, this hotel is within 1 mi (2 km) of St. Helier Town Hall, Port of Jersey and St. Helier Beach. Havre des Pas and La Hougue Bie are also within 3 mi (5 km).

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Reviews

The Norfolk Lodge Hotel Reviews

8.2

Very good

8.8

Cleanliness

7.6

Location

9.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 150 out of 467 reviews
Rating 8 - Good. 215 out of 467 reviews
Rating 6 - Okay. 78 out of 467 reviews
Rating 4 - Poor. 14 out of 467 reviews
Rating 2 - Terrible. 10 out of 467 reviews

Reviews

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food selection especially the evening meals was very good and so were the breakfast. Pleasent staff and very helpful
Stayed 7 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and spacious. Staff all very helpful. Had continental breakfast, by choice, which had a good range of choices. Enjoyable break
Stayed 3 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean.... and warm. The heated pool is lovely. Mainly older guests stay. Perfect location for walking into st helier (10- 15 mins). Staff couldnt do enough for you. Food was good, a different selection every night. A nice bar with at least the basics of each type of drink.
Stayed 7 nights in Oct 2025

8/10 Good

steve

Liked: Staff & service, property conditions & facilities
Excellent stay, everything was good, only downside was traffic noise and bin collection around 5-30 a.m.
Stayed 1 night in Jul 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great break

Lovely hotel although the bedroom floors creaked a lot. Staff were all wonderful and there was entertainment on through the week, but oddly not at weekends. About a 15 min walk into St Helier, but there is a local bus. I guess the hotel is for the older generation, but that suited us just fine
Stayed 6 nights in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities
Very enjoyable stay. Helpful and friendly staff.
Stayed 2 nights in May 2024

8/10 Good

Russell

Liked: Amenities, property conditions & facilities
Very nice hotel …..staff very good also
Stayed 3 nights in Aug 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel staff very polite and helpful
Stayed 7 nights in Jun 2024

8/10 Good

Anita l

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet,the food was very nice ,clean and the staff was pleasant .
Stayed 4 nights in Sep 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, room comfort
Hotel was really clean but old style furnishing. Went swimming, the hotel dod not offer dressing gowns and slippers which was a bit difficult as there was no where to place our clothes. But overall the staff were very friendly and the service was very good.
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect little gem in St Helier

Another wonderful stay. Staff were fabulous. Room clean and spacious. Food fabulous.
Stayed 3 nights in Sep 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Norfolk Lodge with my family. It was a great location. It was easy to get to the bus station with regular services around the island.The hotel is central and would recommend for those wanting a budget stay. Breakfast was plentiful and staff attentive. Entertainment every night if that's your thing. Jersey is beautiful and would stay again if returning.
Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
We stayed for 4 nights and enjoyed ourselves. The hotel itself is a little tired but very clean. We went to the pool once and enjoyed it. The breakfast was great. The staff were all lovely and special mention to Irina at brekafast who was consistently especially lovely with us. We will return as/when we return to Jersey.
Stayed 4 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mini Break.

We stayed here for 3 nights while we were on Jersey and this was just what we wanted. The staff we very friendly and very helpful and we would stay here again if on the Island.
Stayed 3 nights in Sep 2023

6/10 Okay

Andrew

Hotel was nice but just needs a tidy up. Seems to be a hotel for the older generation. A good walk to the town from the hotel but overall no complaints
Stayed 4 nights in Sep 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our car the hotel was near the harbour in a good location, the main shops were in a short walk and so was the marina, lots of parking places at the hotel, main thing was the hotel the staff were excellent so helpfull no matter what problem you have they will sort it,they all were so professional, the food and choice was excellent all in all i couldn't fault it, i have'nt mensioned the swimming pool and the gym all in the price one good hotel and well run.
Stayed 5 nights in Aug 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Disappointed.

Staff were friendly. This hotel is in a serious need of updating. There was flaking paint on the bathroom ceiling. The bath had a rust mark running down it. The wood chip wall paper in the bedroom had been resealed & the glue was showing through in 5 areas. Despite housekeeping cleaning daily our room smelt musty. The toasters used for breakfast were inadequate. Force was needed to make it work then the bread came out not cooked. I really don’t know how it has 3 stars.
Stayed 4 nights in Jun 2025

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, room comfort

Worth a stay.

Room was a bit dated. 1 solitary pucture on the wall. But it is the Channel Islands and it's either excellent or there is a big drop in style and standards regarding rooms. The staff, food and othe amenities were excellent.
Stayed 5 nights in Jun 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent - professional, friendly, courteous, helpful and understanding. Always willing to help out and provide support when needed. The food was also to a high standard. The only downside to the hotel is that it is an old building so whilst the rooms are clean and tidy there are a lot of stairs in parts of the building which could causes issues for people with mobility problems although there are some easy access rooms avaialble.
Stayed 1 night in Jun 2024

6/10 Okay

Chun

Liked: Cleanliness, room comfort

Ok

Neat, tidy and spacious rooms with free full breakfast provided. In view that there is no air-conditioning in the room and guests must open the windows to get fresh air, the only drawback is that the windows are not fitted with mosquito screens.
Stayed 3 nights in Aug 2024

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities
The staff are all very friendly and helpful. The room was A nice size unfortunately it was very noisy with traffic at night even with the windows closed. The bathroom is extremely bright as there is no blinds to block the sun out. It is not very good for disabled people as there are lots of stares. Saying that I would recommend. .
Stayed 3 nights in Jun 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip to Jersey.

The Norfolk Lodge Hotel was everything we expected it to be. We had a family room with a double bed and bunk beds. The room was quiet and comfortable. We had tea and coffee making facilities in the room. The breakfasts were great. There was a good selection of hot and cold food. They even allowed us to have an early breakfast at 5.30am on the last day, due to an early flight. There was free parking on site. The location was good, and we could walk into St Helier. The hotel was a little dated, but it was kept clean. There was a swimming pool at the hotel, with towels available. The hotel staff were all very friendly. We enjoyed our stay, and we would return to this hotel.
Stayed 3 nights in May 2024

8/10 Good

Peter Terence

Liked: Cleanliness, staff & service, amenities
3 star rating is about right, very clean, staff very friendly and helpful, restaurant and food was good, a nice bar area but could get noisy with the "Entertainment". Nice warm indoor pool area. The only draw back is there are a lot of stairs and only one lift that doesn't serve all areas. If you have a mobility problem then make sure you ask for a room that is accessible by lift. The rooms themselves are a bit dated and could do with being refreshed, having said that, our room was very clean with a very comfortable bed.
Stayed 4 nights in Sep 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service

Disappointing

Our room was a little tired and in need of refurbishment; the bed was too firm for me but I understand this is a personal preference and may be perfectly OK for others. All of the staff that I came into contact with (reception, restaurant, housekeeping) were very good and investing in people is clearly an area of excellence for the hotel. As regards the food, I thought that the breakfast offering was good but the buffet dinner was poor quality and overpriced. I am a regular visitor to St Helier and there are better hotels nearby in this price bracket that I will use in the future.
Stayed 3 nights in Aug 2023

8/10 Good

MARCO

Liked: Cleanliness, staff & service, room comfort

Decent option if staying in St Helier

We decided to stay at this hotel as it one of the cheapest in St Helier. Comfortable bedroom (1x double bed + 1x bunk bed for our kids), tidy and clean, same for the bathroom, excellent shower. We used the swimming pool 1 day as the weather was bad, the water was cool, it could have been a bit warmer. The staff (reception and breakfast) was overall polite and fairly pleasant to deal with. The majority of people during our stay were pensioners, there was only 1 other family with young children like us, we stayed here during the end of May school holidays, so I assume that outside the school holidays all guests are usually pensioners. The breakfast buffet was not bad at all, with sweet and savoury options, the only thing I didn't like was that (like in many other hotels and restaurants) the cutlery, the glasses and the plates were smelling of egg, which I find disgusting and it's something I can't ignore, so I had to walk to the nearest toilets and wash everything before usage. The hotel is overall slightly outdated like other people have also noticed, however it didn't bother us. It takes about 15 minutes on foot to reach the central area of St Helier.
Stayed 4 nights in May 2024